Puesto Santa Clara

Review summary

1. S

   Sepi

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Joe K was kind and attentive and food was delicious!
   

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2. H

   Huzefa

   Memphis/West TN

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good place. A bit overpriced for the quality of the food but good ambiance and decent service. Drinks were slightly on the diluted side. Overall neutral about going back.
   

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3. V

   Vasko

   VIP

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   The complaint is about hostesses and seating. They were letting people without reservations arriving after us to get tables before us. This is NOT the first time they are doing this! When asked why we are waiting for 15-20 minutes to get table while walkins without reservations got tables before us, they offered apology and voucher with some discount (we didn’t accept vouchers, just wanted to be seated). We were small party of four. Once we got seated inside, I saw at least few more tables around us where you can seat four people. The food and the waiter was great (as usual).he
   

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4. S

   Susan

   San Francisco

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The food was mediocre. The mole enchiladas came out cold, with way too much on top of them. I didn't send them back because I felt sorry for the servers - the place was so busy. The flavor was okay. For the price, they should have been amazing. Margaritas are around $18 and my coconut one was the best of the three we ordered. I'm not sure I'd go back. Dinner with one drink each was $232 without the tip.
   

   Puesto Santa ClaraResponded 3 days ago

   Thanks for the feedback. We're sorry to hear that your experience didn't meet your expectations. We take pride in our food and it's disappointing to hear that some dishes didn't hit the mark. We also apologize for the service during your most recent visit. We strive to provide a comfortable and enjoyable dining experience for all our guests, and it seems we fell short in your case. Your comments will be taken into account as we continually work on improving our service and food quality. We hope you'll give us another chance in the future. Best regards, Sarah
   

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5. K

   Karen

   VIP

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great authentic Mexican food. Fresh tortillas. Nice interior.
   

   Puesto Santa ClaraResponded 3 days ago

   Thanks for the feedback, Karen! We're thrilled to hear that you enjoyed our authentic Mexican food and found our fresh tortillas to be delicious. It's great to know that you appreciated our nice interior as well. We strive to provide a memorable dining experience and your feedback helps us do just that. We look forward to serving you again soon! Cheers, Sarah
   

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6. F

   Felicia

   San Francisco

   48 reviews

   4.0

   48 reviews

   Dined on December 9, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Tasty Mexican food with a slight nouveau twist on things. Service was spotty but food came out quickly. We enjoyed the crab shrimp flautas and the tacos: birria and carnitas. Would come back on a Tue during happy hour for more budget friendly pricing.
   

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   Puesto Santa ClaraResponded 3 days ago

   Hello Felicia, Thank you for taking the time to share your experience at Puesto Santa Clara. We're delighted to hear that you enjoyed our unique Mexican twist on things and our crab shrimp flautas and tacos. We're sorry to hear that our service didn't quite meet your expectations. We're always looking to improve and your feedback is invaluable in this process. We hope to have the opportunity to serve you again for a better experience. Best regards, Sarah
   

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7. C

   Cliff

   VIP

   San Francisco

   8 reviews

   3.0

   8 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Service was awful. ‘Jose G’ was inattentive to us and we were constantly looking for him to order more drinks. Furthermore, when looking to pay, we has to summon someone else to get him. Although he comped us one of the drinks that was not good, the overall experience was awful and would not make me come back.
   

   Puesto Santa ClaraResponded 3 days ago

   Thanks for visiting us, Cliff. We're truly sorry to hear about your recent experience at Puesto Santa Clara. We always strive to deliver a great experience, and we regret that we missed the mark this time. Your feedback regarding the service is important to us and we assure you that we will address this issue. We hope you would consider giving us another chance to make it right. Best, Sarah
   

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8. M

   Monica

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined on November 24, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Puesto is a beautiful restaurant with high ceilings, impressive bar and open airy seating (little breezy/cool for winter and sunlight shines into your eyes if you're facing the windows). Services is polite, but mediocre. They only checked in once, and we had to request beverage refills twice. The food presentation is nice. The seasoning and sauces (especially the Tamarind Shrimp Tacos) are tasty and well balanced. Taco proteins were all overcooked (filet and chicken were WELL done and the shrimp and lobster were rubbery and chewy). Vegetarian options ordered were all very nice. The chopped salad, potato taquitos and off menu rice bowl were fresh and well seasoned. The highlight of the meal was the Chilaquiles (chicken on the side). Crisp tortilla chips with salsa roja, crema, queso fresco, Parmigiano-Reggiano, cilantro that was slightly spicy and richly tangy, and we'd definitely order it again. Overall a pleasant lunch, but there's obvious room for improvement, especially for the price ($8-$17 each taco and $14 guacamole).
   

   Puesto Santa ClaraResponded on December 7, 2024

   Thanks for the feedback, Monica, We're pleased to hear that you enjoyed our Chilaquiles and appreciated our seasoning and sauces. We're sorry to hear that some of the dishes did not meet your expectations, especially the shrimp and lobster. We are always aiming for consistency in both quality and pricing. Your comments have been noted and will be shared with our culinary team for review. We hope to welcome you back to Puesto Santa Clara for a better experience. Best wishes, Sarah
   

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9. N

   Nima

   San Francisco

   2 reviews

   4.0

   2 reviews

   Dined on November 24, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Pretty chill for a Saturday night. Service took a minute initially but once our server finally showed up everything was good
   

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10. t

    tady

    London

    8 reviews

    5.0

    8 reviews

    Dined on November 18, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Luis was fantastic! Service was quick and attentive - food was great as always!
    

    Puesto Santa ClaraResponded on December 7, 2024

    Hello Tady, Thank you for your kind words and for giving us a perfect rating! We're thrilled to hear that you enjoyed your dining experience with Luis! It's always a pleasure to hear from our valued guests who appreciate our attentive service and delicious food. We look forward to welcoming you back soon! Best regards, Sarah
    

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