RA Sushi Bar Restaurant - Ahwatukee, AZ

Review summary

1. A

   Ashlyn

   Phoenix

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was Valentine’s Day and even though we had a reservation it took an hour and 45 mins for us to be seated because they overbooked reservations the entire night. They weren’t accepting walk-ins which was good but we checked in at 8:30 and our reservation was at 8:45 and people who checked in after us with reservations later than ours was seated way before us. The food was decent but the bar was running out of everything so every drink i ordered the server would have to run back to our table to let us know they didn’t have it. The server was sweet and did the best with her terrible situation but the whole night was a total mess. My husband and I got to RA at 8:30 and left at 11:20pm. We had absolutely no time to do anything else or just relax and enjoy ourselves after. We got home and I was completely exhausted from the night.
   

   RA Sushi Bar Restaurant - Ahwatukee, AZResponded today

   Thanks for the feedback, Ashlyn. We're sorry to hear about your experience on Valentine's Day. We understand how frustrating it can be to wait for a table and we're sorry for the inconvenience caused by the overbooking. We're glad you enjoyed the food and found our service sweet. We're also taking note of your comments about the bar running out of drinks and the lack of time for relaxation. We're continuously working on improving our service and your experience. We hope to have another opportunity to serve you better in the future.
   

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2. A

   Anthony

   Seattle

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   The service wasn’t good but that’s mostly due to the restaurant being overbooked.
   

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3. T

   Thomas

   Las Vegas

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Over Booked for Valentine's Day on Open Table don't understand how other places showed no more reservations. Waitress was hacked by my daughter for a fork which she never brought, then had to ask another Waitress that was handling another table. She never came by or came by to bring my soft drink until after I completed my meal and Charged $16 dollars for a non-alcoholic Pina-Colada same as a real one. Asked about it? Told they didn't have a separate button for that.No reason for lack of service with their prices, Lol
   

   RA Sushi Bar Restaurant - Ahwatukee, AZResponded today

   Hello Thomas, We're truly sorry to hear about your recent experience at RA Sushi Bar Restaurant - Ahwatukee, AZ. We understand that the seating situation and wait time were frustrating, and we apologize for any confusion regarding your reservation. We strive to provide the best service and your feedback is crucial in helping us improve. We'll certainly address these issues with our team to ensure a better experience for our guests in the future. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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4. C

   Chris

   Phoenix

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   I never got to eat dinner.Had a reservation on Valentines Day for 7:00pm I was told it would be an hour or more for a high top I reserved. Was offered the patio as a second choice so I took it. We sat ourselves like we were told and nobody served us for over 10 minutes so we left, as we had other plans to go to
   

   RA Sushi Bar Restaurant - Ahwatukee, AZResponded today

   Hey Chris, we're truly sorry to hear about your experience on Valentine's Day. We understand how frustrating it can be to wait, especially when you've made a reservation. We apologize for the inconvenience and appreciate your patience. We're glad you found the patio enjoyable and we'll make sure to work on our service time management. We hope you'll give us another chance to serve you better in the future. Best, RA Sushi Bar Restaurant - Ahwatukee, AZ Management Team.
   

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5. R

   Ryan

   Phoenix

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   Terrible management. My date and I went for Valentine’s Day dinner last night and it was the most memorable dinner we’ve had, not in a good way. I made reservations a week before the dinner date and when we walked in there was a line across the WHOLE restaurant. We waited 15 min in line just to check in and they told us there’s an hour wait for a table. I about lost my mind. They said they overbooked the reservations, not my problem. We went to the bar and managed to get a spot. We were the lucky ones to get a spot. We waited 15 min to get our drink order and we ordered our food at the same time. We waited another 15 min for our drinks and 30-40 for our food. As we waited for our food we watched the line to check in get longer.. out the door and past the outside seating area. The front doors, double doors, were open the entire time because people held them open. Wind and cold air was gusting in and at one point they propped the doors to stay open. There was no manager walking around apologizing for THEIR mistake and they did nothing for damage control. I saw what I thought was a manager walking around for 30 seconds and would disappear for 20-30 minutes. He just let these poor girls take the brunt of everyone’s frustration… I only saw him only once or twice. This was a ridiculous situation and handled extremely poorly. I’m Disappointed in the service/management but still pleased in the chefs! Replace the management… now.
   

   RA Sushi Bar Restaurant - Ahwatukee, AZResponded today

   Thanks for the feedback, Ryan. We're truly sorry for the Valentine's Day experience you had at RA Sushi Bar Restaurant - Ahwatukee, AZ. We understand how disappointing it must have been for you and your date. We value your input and will use it to improve our operations. We're glad to hear that you enjoyed the food and were pleased with the chefs. We hope to serve you again soon.
   

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6. S

   Scott

   Washington DC

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Thanks to Open Table, the restaurant was completely overbooked for reservations. It was more than an hour wait, just to get a table outside. I did not even end up eating there. Neither did dozens of other people who booked a reservation, in advance, for the same time.
   

   RA Sushi Bar Restaurant - Ahwatukee, AZResponded today

   Thanks for the feedback, Scott. We're truly sorry to hear about your experience at RA Sushi Bar Restaurant - Ahwatukee, AZ. It's disappointing to know that the reservation system was not up to par and led to such a long wait. We understand how frustrating that must have been for you and your group, and we sincerely apologize for the inconvenience. We're continuously working on improving our reservation system to make the experience more seamless for our guests. We appreciate your patience and understanding. We hope to have the opportunity to serve you again in the future.
   

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7. J

   Jason

   Phoenix

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Seemed understaffed at the time. App between OpenTable seem to have a disconnect of communication with the location. The line was out the door no way to tell who had reservations and who was walk-in. I had a reservation and waited 30 minutes to be seated. Some folks were being told 1 hour wait with a reservation. Everything else was fine. The food was excellent.
   

   RA Sushi Bar Restaurant - Ahwatukee, AZResponded today

   Hi Jason, We appreciate your feedback and are glad to hear that you enjoyed our food at RA Sushi Bar Restaurant - Ahwatukee, AZ. We're sorry for the confusion during your visit regarding reservations and we will work on improving our communication with our guests. We're glad that you had a positive experience overall and we hope to serve you again soon. Best, The Management Team
   

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8. A

   Adam

   Phoenix

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Long wait for cold appetizer that should have been hot. Filet and Shrimp hibatchi was barely warm. Drinks took 20 minutes for each order. Server was nice, it was very busy due to Valentine's day but no excuse, ordering one of the mot expensive menu items and it was cold was disappointing and not worth the wait it would have taken to replace the order.
   

   RA Sushi Bar Restaurant - Ahwatukee, AZResponded today

   Thanks for the feedback, Adam. We're sorry to hear about the long wait you experienced for your appetizer and the service during Valentine's Day. We're usually known for our prompt service, and it's disappointing to hear we fell short this time. We appreciate your patience and understanding. Your feedback helps us improve, and we hope to make it up to you in the future. We hope you'll give RA Sushi Bar Restaurant - Ahwatukee, AZ another chance to impress you. Best regards, RA Sushi Bar Restaurant - Ahwatukee, AZ Management Team
   

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9. S

   Scott

   Phoenix

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was super busy but we had great service at the bar.
   

   RA Sushi Bar Restaurant - Ahwatukee, AZResponded today

   Hello Scott, We are thrilled to hear that you had a great experience at RA Sushi Bar Restaurant - Ahwatukee, AZ! It's wonderful to know that our service made your visit even more enjoyable. We always strive to provide the best service, and it's heartening to hear that it was evident in your visit. We look forward to your next visit when it's even more busy! Best wishes, The Management Team
   

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10. D

    Danielle

    Phoenix

    1 review

    2.0

    1 review

    Dined 3 days ago

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 2

    I knew valentines was going to be bonkers so I made sure to make a reservation. We arrived 10 min prior to our reservation and were told it was going to be a few minutes. 15 min after our reservation the couple behind us was offered a free round of drinks because their table wasn’t ready. We were not offered that. Finally 20 min after our reservation we were sat and were told they would comp our first round of drinks and appetizers. End of the evening they dropped off the bill with nothing comped. They did end up taking some things off but it definitely wasn’t all they promised.
    

    RA Sushi Bar Restaurant - Ahwatukee, AZResponded today

    Hello Danielle, We're truly sorry to hear about your experience at RA Sushi Bar Restaurant - Ahwatukee, AZ. It's disappointing to know that your Valentine's night didn't go as planned. We understand your frustration regarding the delay and the lack of comped items. We strive to provide prompt service and it's clear we missed the mark. Your feedback is crucial for us to improve and we assure you we'll address these issues. We hope you'll give us another chance to make it right. Sincerely, RA Sushi Bar Restaurant - Ahwatukee, AZ Management Team
    

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