Radio Rooftop

Review summary

1. l

   lucinda

   London

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved it! Would definitely recommend, drinks were lovely
   

   Radio RooftopResponded 5 days ago

   Good afternoon, Thank you so much for your lovely feedback. We look forward to welcoming you again! Regards, Radio Team
   

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2. m

   mehmet

   London

   2 reviews

   1.0

   2 reviews

   Dined on December 7, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Booked reservation they made me wait. Reception girl was rude
   

   Radio RooftopResponded on December 8, 2024

   Good afternoon Mehmet Thank you for your honest feedback. We would very much appreciate your feedback, can we arrange a phone call please?, so that we can gain more information for improvements and rectify your experience. Regards, Radio Team
   

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3. R

   Robert

   London

   5 reviews

   4.0

   5 reviews

   Dined on December 7, 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   I really like the ambience of this place - not overly young and trendy so an oldster like me can feel at home. But our enjoyment was compromised slightly by a couple of things Saturday night. We arrived early only to be 'welcomed' by the news that we'd only have the table for an hour which meant that had we arrived at the end of our grace period we'd have been turfed out after 30 minutes. Not on. If I book a table I expect a couple of hours' worth at least. We we told several times that our time was nearly up: not the most relaxing thing. Further, we ordered food - three of us. One dish arrived but not the other two. Once they had arrived after being chased up ......it was time to go. We asked for a stay of execution to be given time to eat at least, which they granted. So, would I go back? Yes but I'd love to know that I can stay long enough to enjoy the experience. Maybe we didn't spend enough money.........?
   

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4. j

   jordanna

   Essex

   1 review

   1.0

   1 review

   Dined on December 7, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Not what it used to be. Service was extremely poor Ladies toilets were vile. No locks no toilet roll dirty floor
   

   Radio RooftopResponded on December 8, 2024

   Good afternoon Jordana, Thank you for your honest feedback. We would very much appreciate your feedback, can we arrange a phone call please?, so that we can gain more information for improvements and rectify your experience. Regards, Radio Team
   

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5. B

   Brian

   N. Ireland

   1 review

   2.0

   1 review

   Dined on December 7, 2024

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 5

   Firstly, I want to commend the kitchen for the quality of the food. It was incredible. However, we did encounter some challenges with the service that I believe could be improved for future guests. After being seated for about 50 minutes, we were informed by a waitress that we had only 15 minutes left before we needed to vacate our table. This caught us off guard, especially since we were still enjoying a bottle of wine and had requested the dessert menu. When I sought clarification from another staff member, he mentioned that the outside terrace had suffered storm damage and that fulfilling reservations was a challenge. While I understand that unforeseen circumstances can arise, I felt that there was a missed opportunity to communicate these issues to us earlier in our visit. Despite the availability of empty bar seats and several free tables throughout the restaurant, our request to be moved to another area was met with uncertainty rather than a proactive solution. This was disappointing, particularly as our own table remained vacant for the duration of our stay. My wife and I appreciate that every restaurant can face unexpected situations, and we are typically quite accommodating. The absence of an alternative solution to the table or a simple acknowledgment of our situation left us feeling overlooked. I hope this feedback provides insight that there is room for improvement in the service. Thank you.
   

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6. A

   Andrew

   Devon

   1 review

   3.0

   1 review

   Dined on December 7, 2024

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 2

   Very different from last time we visited. Full of drunk loud kids who don’t know how to behave
   

   Radio RooftopResponded on December 8, 2024

   Good afternoon Andrew, Thank you for your honest feedback. We would very much appreciate your feedback, can we arrange a phone call please?, so that we can gain more information for improvements and rectify your experience. Regards, Radio Team
   

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7. M

   Mark

   London

   3 reviews

   2.0

   3 reviews

   Dined on November 23, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Staff were more interested in each other than serving. 5 of them including the manager messing around at the bar and drinking whilst we repeatedly had to wave someone over to order food and drinks. Disappointing.
   

   Radio RooftopResponded on November 24, 2024

   Dear Mark, I hope this message finds you well. I would like to sincerely apologize for the negative experience you had during your recent visit to Radio Rooftop. Providing exceptional service to our guests is our top priority, and unfortunately, we did not meet the expectations you deserved on that day. Once again, I apologize for this oversight. I will ensure that your feedback is passed along to the respective managers so that we can take the necessary steps to improve our service. As a gesture of goodwill, I would like to offer you the first round of drinks on us during your next visit. We truly hope to welcome you back and provide you with the experience you originally expected. Thank you for your understanding, and I look forward to your return. Warm regards, Paula Morant
   

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8. j

   jim

   VIP

   London

   65 reviews

   5.0

   65 reviews

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Great espresso martini and selection of spirits, particularly the Japanese whiskey. Service could be a more attentive but when we bagged a Chao he was very nice.
   

   Radio RooftopResponded on November 23, 2024

   Good afternoon Jim Thank you so much for your lovely feedback. We cannot wait to welcome you again! Regards, Radio Team
   

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9. j

   jim

   VIP

   London

   65 reviews

   5.0

   65 reviews

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Really well made cocktails, small but good selection of japanese small plates. Could be a little clearer who’s serving you, but h the young northern lass was very charming
   

   Radio RooftopResponded on November 23, 2024

   Good afternoon Jim Thank you so much for your lovely feedback. We cannot wait to welcome you again! Regards, Radio Team
   

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10. R

    Ryan

    London

    1 review

    5.0

    1 review

    Dined on November 22, 2024

    1. Overall 5
    2. Food 1
    3. Service 3
    4. Ambience 4

    We only had drinks at the venue. Great location over seeing a great city
    

    Radio RooftopResponded on November 24, 2024

    Good afternoon Ryan, Thank you so much for your lovely feedback. We cannot wait to welcome you again! Regards, Radio Team
    

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