Rail House Victoria

Review summary

1. V

   Vicky

   Yorkshire

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   Small portions and expensive . No mention that we were celebrating my son’s birthday . My glass of sparkling wine was flat and was replaced,then my cider was flat , but I couldn’t be bothered to complain. £200 for an average meal ( included a13% service charge) I won’t be visiting again
   

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2. M

   Murat

   Hertfordshire

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was great - a little on the pricey site. But overall, wonderful experience in a industrial/rail shack setting.
   

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3. K

   Karen

   London

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food and great service! Solomon was a star from start to finish, finding me a seat at the bar as I arrived early and looked after us so well!
   

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4. L

   Lucy

   London

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 5

   We booked this restaurant as the first part of our Christmas day out, and the building and ambience was lovely. The inside is well decorated and has a cool vibe. The front of house was friendly. Initially our table was in a section of the restaurant that was quite cramped and our table for two was right next to a step and the waiters station. I did feel uncomfortable as I felt in the way of customers and service staff trying to get through. As our waiter came over to attend to us, I asked if it would be possible to move tables and he went straight away to enquire. This was no problem for the front of house and moved us into the main hub of the restaurant near the window. The food was good quality, good size and very tasty. I ordered the full breakfast with a side of macaroni cheese (with truffle) which was amazing. My husband ordered the burgerdict which looked nice, the only criticism was that burger was dry. Our waiter in this section let down the service overall as they were slow and not particularly friendly. We ordered hot drinks and asked for tap water which did not arrive. One point I started to cough and my husband asked the waiter for water again, and he was very slow to the point where the table next us offered us their water to relive my cough - very kin of them! Eventually at the end of our meal and after waiting a long time we received our table water and bill. This was a shame as the other staff were really helpful especially during such a busy time of year. I would go again, but the service needs to be consistent as this lets the other workers in the restaurant down.
   

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5. M

   Michelle

   London

   3 reviews

   5.0

   3 reviews

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff went above and beyond. Fabulous night. We had several small sharing plates with drinks and every dish was great.
   

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6. L

   Leah

   London

   1 review

   4.0

   1 review

   Dined on December 17, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Very cosy place with decent food. Good for a quick lunch.
   

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7. C

   Charles

   Brighton

   6 reviews

   5.0

   6 reviews

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I arrived to a warm and personal accueil from a personable gentleman I presumed was the manager and offered the services of a cloakroom. I was quickly shown to my table, the service was prompt, attentive but not intrusive. The breakfast was sublime with fresh, imaginative and good quality ingredients all served at the right temperature. A smart but relaxed ambience made for a very pleasant contemplative breakfast away from the rush-hour madding crowds. I shall return. Thank you.
   

   Rail House VictoriaResponded on December 19, 2024

   Dear Charles, Thank you for your wonderful review! We're so pleased to hear that you enjoyed the warm and personal welcome, as well as the attentive service throughout your breakfast. It’s fantastic to know that the quality of the ingredients and the overall ambience contributed to a relaxing and enjoyable experience. We strive to offer a peaceful retreat from the hustle and bustle, and we’re thrilled that it met your expectations. We look forward to welcoming you back for another sublime breakfast soon. Thank you again! Sarah
   

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8. S

   Sally

   VIP

   London

   1 review

   5.0

   1 review

   Dined on December 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Warm, friendly, not too noisy last night! Great place for friendship are coming from different parts of London
   

   Rail House VictoriaResponded on December 19, 2024

   Thank you for the wonderful review. We hope to see you here more often. Best, Sarah
   

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9. k

   kate

   London

   1 review

   4.0

   1 review

   Dined on December 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   I think the food is quite expensive - the cod portion was tiny and didn’t come with anything
   

   Rail House VictoriaResponded on December 19, 2024

   Dear Kate, Thank you for sharing your feedback. We're sorry to hear that you felt the portion size and value of the cod dish didn’t meet your expectations. We aim to provide high-quality dishes, but we understand that the balance between price and portion size is important. Your comments are helpful, and we will review them with our team to ensure we continue to offer the best experience for our guests. We hope to welcome you back soon and provide a more satisfying meal. Best, Sarah
   

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10. A

    Amba

    London

    3 reviews

    2.0

    3 reviews

    Dined on December 12, 2024

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 4

    The venue is lovely really pretty at Christmas but omg the food is poor. For £50 pp set menu the amount of food is really lacking. I ordered the duck starter which was just 4 slices of cold duck, needed a salad or something. The main I had was chicken schnitzel which was bland but the carrots and beans that came as a side was nice, dessert was 3 cheap donut balls and sauce- for £30pp okay, but £50? That’s wild. £58 if you include the service charge Also my colleague ordered a bubblegum cocktail which was meant to have gin and amaretto, and it came in a Prosecco glass- thick and creamy white liquid that had a dried strawberry floating in the middle. It was bad and weird.
    

    Rail House VictoriaResponded on December 16, 2024

    Hi Amba, Thank you for sharing your detailed feedback. While we’re glad to hear you appreciated the festive ambience, we’re truly sorry that the food and drink did not meet your expectations. Your concerns about portion sizes and value for money on the set menu are noted, and we’ll review this with our kitchen team to ensure it’s aligned with guests' expectations. We also apologise for the cocktail experience—it sounds far from what we intended, and we’ll address this with our bar staff to improve consistency and presentation. We value your input and would like the opportunity to provide a better experience in the future. Please don’t hesitate to reach out to us directly so we can make things right. Best, Sarah
    

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