Rainforest Cafe - Katy Mills

Review summary

1. A

   Aaliyah

   Unspecified1 review

   1.0

   Dined on February 20, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   My husband and I had a terrible experience. When our food arrived, it looked like it had been microwaved or sitting out for a while. We told the manager it didn’t look appetizing, but she just pulled out the menu with a bad attitude and showed us that it was what we ordered. We never said the order was wrong, just that it didn’t look good to eat. When I tried to explain again, she cut me off and said she’d be back with the bill, only charging us for the appetizer. Our waitress took a long time between visits, and the manager also took a long time to bring us our check, doing a birthday celebration in between. Frustrated, my husband and I went to the host bar to pay, as we were ready to leave the poor establishment. With my husband’s card already in the folder to pay, the manager rushed towards us, accusing us of trying to dine and dash and belittling us like children. It was very unprofessional.
   

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2. C

   Chanteria

   West Palm Beach1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Took my kids and fiance for Valentines Day! It was the perfect family dinner time experience. Thank You
   

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3. K

   Kaner

   Los Angeles1 review

   1.0

   Dined on February 14, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Bad management horrible service Couldn’t accommodate the simplest request
   

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4. T

   Toni VIP

   Houston29 reviews

   2.0

   Dined on February 5, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   Unfortunately the food and service are subpar. This has always been the case with Rainforest Cafes but the grandchildren love it .
   

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5. A

   Amy

   Houston1 review

   5.0

   Dined on January 26, 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 3

   Currently undergoing a remodel. Took some kiddos to treat them to the experience but was let down. They did however, activate the “storm” when we asked if they were still doing it. Overall I feel like the kids enjoyed it and the staff were very helpful and kind.
   

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6. S

   Stacey VIP

   Houston22 reviews

   1.0

   Dined on December 14, 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   Caydence was our waitress and she was absolutely horrible! We ordered 2 kids meals in addition to my adult entree and the brownie explosion. When the bill came, I noticed that I was charged for 2 kids drinks. I asked Caydence about it and she said the kids drinks (milk and sprite) did not come with the kids meals and were an additional charge. After I looked at the menu, the kids drinks did show as included in the kids meal. I brought this to her attention and she got loud and said that they’re not included. She does not belong in the service industry and is a horrible representation of Rainforest Cafe
   

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7. D

   Daniel

   Houston1 review

   3.0

   Dined on December 8, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   An hour wait for the food once we were seated and the very slow service for refills
   

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8. V

   Victor VIP

   Portland5 reviews

   2.0

   Dined on November 30, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   Not a Rainforest Cafe experience. First, the food gave all of us pangs of poisoning pain. Second, the exhibits were all closed.
   

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9. R

   Rob

   Dallas1 review

   3.0

   Dined on November 29, 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 1

   The food was decent and service was very good. Most of the animals were under repair and the aquariums were empty which is a big reason to go here. Restrooms were also out of service. Ownership needs to invest in the restaurant to justify their prices.
   

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10. A

    Adam

    Houston1 review

    4.0

    Dined on November 7, 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 3

    The restaurant is going under a major renovation, so most of the animals are not working and sounds like it will be that way for a while. The food was great, though.
    

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