RH Rooftop Restaurant at RH Palo Alto

Review summary

1. S

   Sonya

   Baja California

   11 reviews

   5.0

   11 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience, shared the prime rib sandwich and it was more than enough for two of us
   

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2. D

   Dr. J. Wayne

   VIP

   San Francisco

   119 reviews

   5.0

   119 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sophisticated atmosphere. Sophisticated menu. Sophisticated service.
   

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3. G

   Genie

   VIP

   San Francisco

   11 reviews

   3.0

   11 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Ambiance and service was great. I ordered the Mulholland Drive Salad and I noticed my bacon bits were burnt and looked liked minced black olives. I was surprised everything was finely chopped so it felt like you’re not eating a salad. Ordered the burrata and toast. Toast was soggy however when I ordered more toast it took 20 min. This is the second time I’ve been and this is the last. My friend ordered the chicken sandwich, at least add fries to the sandwich. Don’t know what the hype is however it’s only good to try this place once for the ambiance and decor.
   

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4. J

   Joseph

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding service at any point of contact with every employee, great space for any occasion, excellent food, must see for yourself
   

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5. J

   Joon-Soo

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   no one was staffed at the front when we arrived so we had to wait for some time to be attended. there’s a “wine bar” but without really any place to stand and drink except to clutter the walkways. the bathroom wasn’t tidy. my wife and i ordered to share: 1 appetizer, 1 salad, 1 entree, and 1 side. after the appetizer everything arrived at once instead of being coursed - which means the pre-sliced rib-eye that already arrived lukewarm was completely cold by the time we turned to it after the salad. wait staff was generally inattentive. we sat by the window and even with jackets on it was freezing cold. the good: bustling, modern interior with trees inside. consistent with RH’s design aesthetic. we had a great corner booth overlooking the entire restaurant. the banana split dessert was good. overall, not worth it.
   

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6. C

   Corinne

   San Francisco

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice ambience and good food. We enjoyed our dinner
   

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7. S

   Seneca

   VIP

   San Francisco

   5 reviews

   1.0

   5 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 5

   Preferred to leave a private notes to the restaurant itself. I believe this is just innocent incident
   

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8. S

   Sheli

   San Francisco

   51 reviews

   3.0

   51 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   We were in the wine country and had lunch at RH, loved it so much we had to try the one near home in Palo Alto. Food was equally as good, but the service was inattentive and very slow. We weren’t in a hurry so it was ok for us. Maybe they are having staffing issues as tables around us were slow to be cleared and reseated, even though there was enough incoming traffic to occupy the tables. Highly recommend reservations, many were turned away for not having a reservations.
   

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9. L

   Lexie

   San Francisco

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   The ambiance of the restaurant was great. However, as I was eating my salad, I noticed there was a hair (that was not mine) at the bottom of the plate. Unfortunately, I still left this restaurant hungry. I hope that the team was notified. This definitely changed my outlook on my meal at RH. In addition, the food did take awhile to come out. I would love to return if the service is improved.
   

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10. S

    Safa

    VIP

    San Francisco

    3 reviews

    2.0

    3 reviews

    Dined 4 days ago

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 3

    Over-rated. Food quality was average to poor. Setting and fake trees and noise reverberation makes it like a fancy food court. Service was very poor with extremely long delay in getting the food. Prices not justified by the quality of food.
    

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