Rick Erwin's Level Ten

Review summary

1. J

   James

   New York City

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   The main problem when we got there was half the menu was not available because of some type of water problem
   

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2. B

   Ben

   Charleston

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Made reservations for my son’s 21st birthday and there was a water leak at the hotel. We showed up for our reservation only to be told that the restaurant was closed. There was no communication at all letting us know that the restaurant was closed. We were left high and dry with no where to go. A restaurant of that caliber should have made calls so we could have least made alternative plans.
   

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3. m

   michael

   VIP

   Las Vegas

   6 reviews

   5.0

   6 reviews

   Dined on January 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience. I went with my family and we ate the tomahawk ribeye and another delicious food. The desserts were also amazing.
   

   Rick Erwin's Level TenResponded 6 days ago

   Hello, my name is James Vigil. I am the new General Manager for Level 10 in Spartanburg. On behalf of Rick Erwins, I wanted to let you know how much we appreciate your patronage and are delighted to know that you had such a wonderful visit. We hope to see you again soon! Thank you, James Vigil Rick Erwins Dining Group
   

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4. J

   John

   Charleston

   27 reviews

   5.0

   27 reviews

   Dined on January 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service have been exceptional. We love it here.
   

   Rick Erwin's Level TenResponded 6 days ago

   Hello, my name is James Vigil. I am the new General Manager for Level 10 in Spartanburg. On behalf of Rick Erwins, I wanted to let you know how much we appreciate your patronage and are delighted to know that you had such a wonderful visit. We hope to see you again soon! Thank you, James Vigil Rick Erwins Dining Group
   

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5. A

   Ashley

   Charleston

   1 review

   3.0

   1 review

   Dined on January 4, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Overall good. Service was a little slow. We waited a while for entries and deserts.
   

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6. B

   Bruce

   VIP

   Orange County

   56 reviews

   4.0

   56 reviews

   Dined on January 2, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Restaurant has a nice ambiance and good food. Look forward to my next visit.
   

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7. L

   Lawrence

   Miami

   3 reviews

   5.0

   3 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was A+ --> excellent. Service was great. Paid more but was worth it. One of the very best places to eat in Spartanburg for sure!!!!!
   

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8. VW

   VickieW

   VIP

   Charleston

   4 reviews

   2.0

   4 reviews

   Dined on January 1, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 5

   There were 6 in our party. We ordered 3 appetizers and they were all good. We were told to keep our used silverware for the next course We all ordered the 3 course special. Half of our meats were burned on the ends. We left half of our steak but the server did not ask about it. The salads, soups and desserts were good.. When I asked for coffee at the end of the meal it was brought out without a saucer and just a cup put on the table. It was one of the couples anniversary and the server acknowledged it at the beginning of the meal but nothing was done to celebrate it. We have had our anniversary at the Greer location for the past 3 years and they bring out a celebration dessert with sparklers. This location did nothing. We have visited Rick’s other locations many times but this was not up to the standard of Rick’s other restaurants and it was a very disappointing New Year’s Eve.
   

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9. G

   Gerard

   Tampa

   6 reviews

   3.0

   6 reviews

   Dined on December 31, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   We booked for New Year’s Eve unfortunately the food really was not that good. I ordered the dry aged steak and it was grizzly all the way through. I could barely eat it. Our waitress was fantastic. She did everything she could but was very busy. The attendant assistance server was horrible. He smelt water twice overflowed the glasses and into the garlic butter that I had ordered for my steak just wasn’t very tentative. I wanted to pay attention not sure that we would return here again for the price.
   

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10. JS

    JennyS

    Charleston

    19 reviews

    2.0

    19 reviews

    Dined on December 31, 2024

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 4

    I have sent a private note to the restaurant about our experience. The food was excellent, as always, but I believe recent turn over in their server staff has resulted in a sub-par service environment, which was disappointing for this special occasion dinner. I'm hopeful the issues will be addressed so that we can continue enjoying Level 10 for many years to come.
    

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