Riding House Fitzrovia

Review summary

1. K

   Kali

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   We attended the thanksgiving dinner this evening. The food was a great amount for the pre-fixed price however the quality left little to be desired. The green beans, creamed corn and Brussels sprouts were all undercooked and the turkey was dry and overcooked. The service was less than desirable - he was very attentive but his overall demeanor was invasive and rude. I was asked if I wanted a cocktail upon sitting. I told him no, thank you. He proceeds to hand me the drink menu and asked if I would be having wine then. To which I said no. He took the menu away and came back 20 seconds later and said oh are you on a break from drinking? I said no, I just don't want one. Please stop asking me. A few other things happened throughout the meal but the second we paid he looked at me and said your time is up at this table you need to leave. He literally took his time finding the bill and we had to ask him for it. Overall food was fine, service was irritating don't think we'd go back at least for thanksgiving dinner.
   

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2. I

   Irvneighbor

   New York City

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Went as a family for Thanksgiving since we were vacationing in London, having had a nice experience there 2 yrs ago. Not so much this time, 1. Server never checked in on how we were enjoying our meal 2. Earl was starting to be served before drinks arrived. 3. Missing serving pieces for the dishes so a check in would have been helpful 4. Never asked if we wanted any more alcoholic or nonalcoholic drinks. Our glasses were empty most of the meal. 5, Long gap between end of meal and dessert 6. Never asked if we wanted coffee or tea Food was fine. Turkey was too dry. A huge bowl of creamed corn which was way out of proportion to the main meal. But portions were otherwise fine. Overall a disappointing experience since we were serviced so poorly.
   

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3. AS

   AutumnS

   Washington DC

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Norman was great! Loved everything about the experience
   

   Riding House FitzroviaResponded 2 days ago

   Thank you for the feedback. We hope to see you again soon. Best, Sarah
   

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4. d

   diletta

   London

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing, highlight the pancakes! The vibe is super cool as well and the waiter was super nice and attentive!
   

   Riding House FitzroviaResponded 2 days ago

   Thank you for the feedback. We hope to see you again soon. Best, Sarah
   

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5. K

   Karine

   London

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   The food is great but prices are top high espcecially for a breakfast. Service is quick but waiters were doing back and forth a lot around the table where we were seated, very unpleasant.
   

   • 

   Riding House FitzroviaResponded 2 days ago

   Hi Karine, Thank you for your feedback! We’re glad you enjoyed the food and appreciated the quick service, but we’re sorry to hear that the pricing and table placement affected your experience. We’ll take your comments on both into consideration as we work to improve. We’d love to make your next visit more enjoyable—please feel free to let us know if you have seating preferences next time! Best regards, Sarah
   

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6. M

   Michael

   San Francisco

   5 reviews

   vip
   3.0

   5 reviews

   Dined on November 22, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Used to always love this restaurant - a local favorite, but we went last night and were disappointed with the food and the prices have gone up signifcantly. The artichoke dip wasn't warm enough to enjoy, and the portion of the Chicken Schnitzal was super small for the £23.5 cost. Other mains were very expensive as well. Service was good, not their fault.
   

   Riding House FitzroviaResponded 2 days ago

   Hi Michael, Thank you for sharing your feedback. We’re sorry to hear your recent visit didn’t meet your expectations, especially as a longtime guest. We’ll be looking into the issues you mentioned, particularly the artichoke dip and portion sizes, as we want every dish to feel satisfying and worth the price. We’re glad to hear the service was good, and we appreciate your understanding. Your input is invaluable, and we hope to have the opportunity to make your next visit a better one. Best regards, Sarah
   

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7. C

   Charlotte

   London

   1 review

   5.0

   1 review

   Dined on November 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great lunch! Food was delicious and service great.
   

   Riding House FitzroviaResponded 2 days ago

   Thank you for the feedback. We hope to see you again soon. Best, Sarah
   

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8. J

   Joanna

   San Francisco

   12 reviews

   2.0

   12 reviews

   Dined on November 17, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Sadly not an enjoyable Sunday lunch, the roast beef & pork both had run out by 1pm even though most of the other people in the restaurant appeared to be eating brunch as opposed to roasts! Disappointing visit and the alternative food options not very tasty! Very expensive experience for food that we didn’t really want!
   

   Riding House FitzroviaResponded 2 days ago

   Hi Joanna, Thank you for sharing your feedback. We’re truly sorry to hear that your Sunday lunch didn’t meet your expectations. Running out of roast beef and pork so early is disappointing, and we understand how frustrating it must have been, especially when the alternatives didn’t hit the mark. Your experience doesn’t reflect the standard we aim for, and we’ll be reviewing this to ensure better availability and quality in the future. We hope you’ll consider giving us another chance to provide the meal you were hoping for. Best regards, Sarah
   

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9. C

   Carrie

   London

   3 reviews

   3.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   This was a surprisingly poor experience - I’ve usually been very happy with Riding House. First, we arrived for our 5pm booking (we had theatre tickets for 7:30pm) and were informed that the kitchen opened at 6pm - in which case a 5pm booking makes very little sense to offer. Then one of our party asked for a simple switch of alcohol in one of the cocktails on the menu. We were informed that this was impossible without charging us for the swapped-in alcohol on top of the price of the drink. She explained that she just wanted vodka INSTEAD of the mezcal that the drink is usually made with, but our server insisted we would be charged for both and there was no way to adjust the drink without doing this. It was a strange and very customer-unfriendly way to address the issue, particularly when it is obviously possible to use a different alcohol and not double charge. And the restaurant was essentially empty at this time, so it’s not as if the bar or wait staff were particularly overwhelmed or something. The food itself was very nice and fortunately we did end up being able to order earlier than 6pm - but the overall experience was definitely sub-par. I felt badly because I had guests in from out of town; I’d chosen the place and assured them it would be lovely all around.
   

   Riding House FitzroviaResponded on November 18, 2024

   Dear Carrie, Thank you for sharing your feedback. We’re truly sorry to hear your recent experience didn’t meet the standards you’ve come to expect from Riding House Fitzrovia. We recently adjusted our opening hours, and unfortunately, our reservation system wasn’t updated properly. We apologise for the resulting inconvenience. We also regret the way your cocktail adjustment request was handled. Your request was completely reasonable, and we’ll be addressing this to ensure more flexibility and customer-focused service. We’re glad you enjoyed the food, but it’s clear the overall experience fell short. Please know we appreciate your feedback as it helps us improve. If you’re open to visiting again, we’d love the chance to provide the seamless experience you deserve. Warm regards, Sarah
   

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10. H

    Hans

    London

    6 reviews

    5.0

    6 reviews

    Dined on November 14, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always great service and I am now a fan of the Riding House Draught beer
    

    Riding House FitzroviaResponded on November 15, 2024

    Thank you, Hans. See you again soon. Best, Sarah
    

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