Rita's Cantina & Bar, JW Marriott Scottsdale Camelback Inn

Review summary

1. K

   Karen

   Indiana

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Very disappointed in the service. Had to ask a few times for assistance. Food was very good
   

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2. G

   Gyan

   VIP

   Phoenix

   23 reviews

   5.0

   23 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lunch with family and friends- excellent food and drink options. Beautiful outdoor seating. Great service!
   

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3. A

   Alicia

   VIP

   Chicago

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is excellent. Service is excellent. Fresh and delicious food, fantastic margaritas, and a beautiful view have brought me back to Rita’s over the past 13 years every time I am in Paradise Valley. Even more important —the staff at Rita’s have always helped to provide safe meals and desserts for my daughter who has tree nut allergies. My favorite restaurant!
   

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4. K

   Kim

   VIP

   Phoenix

   2 reviews

   4.0

   2 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always wonderful food with a plethora of choices. We've been coming here for the Christmas buffet for many, many years. However, over the past 2 years the prices have been way too high even for this special occasion. Not sure We'll be here next Christmas if the prices don't go down.
   

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5. E

   Edward

   Phoenix

   15 reviews

   2.0

   15 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   We have been loyal patrons of Rita’s Cantina since 2008, frequently enjoying what was once an establishment of quality and respect for its customers. However, after today’s experience, I can unequivocally say we will never return. The bill for our party of three came to an eye-watering $647. Let me break this down: $165 per person for the buffet, $53 in taxes, and, shockingly, a mandatory 20% gratuity—totaling $99 for “service.” For what? One brief visit from our waitress, Mariana, to ask if we wanted something to drink. No additional effort, no attentiveness, no refills, nothing. To make matters worse, Mariana appeared to be paying close and consistent attention to two other tables nearby, yet completely avoided us for the duration of our meal. If Mariana had shown even the slightest interest in providing us with proper service—especially on Christmas Day—we would have gladly given far more than the mandatory 20%. Gratuity, by definition, should reflect the quality of service provided. Forcing such a charge when the service was utterly lacking is both insulting and exploitative. This was not an upscale fine-dining experience with attentive service—it was a buffet. For a buffet to demand this kind of price tag, especially without delivering even basic hospitality, is appalling. It is devastating to think that an establishment we’ve supported for over 15 years would resort to such practices. Rita’s Cantina has clearly lost sight of what made it special: its loyal customers. Instead, it has chosen to prioritize profit over hospitality. We will be taking our business elsewhere, and I will be encouraging everyone I know to avoid this place until they reassess their practices. Shame on you, Rita’s Cantina.
   

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6. D

   Debra

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A special shout out to Ethan and Henry who were amazing waiters!
   

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7. C

   Christopher

   VIP

   Phoenix

   8 reviews

   5.0

   8 reviews

   Dined on December 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our group of 6 sat at a table outside but in the corner of the patio in the shade and far enough from the musical group so that we could easily hear each other talk without extra effort. The wait staff preformed admirable, the presentation of the dishes was perfect. Thank you all!
   

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8. D

   David

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined on December 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great,. Margarita’s excellent. Service great One of my favorites
   

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9. A

   Amy

   VIP

   Phoenix

   78 reviews

   3.0

   78 reviews

   Dined on December 20, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   The food was okay, but not great. Service was mediocre.
   

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10. C

    Christine

    VIP

    Montana

    4 reviews

    5.0

    4 reviews

    Dined on December 18, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food. Salads are large. Not a “traditional “ Mexican restaurant. No tacos. Enchiladas are great and a large portion. Outside seating around water features. Service is outstanding!
    

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