Riverside Restaurant and Bar

Review summary

1. M

   Moira

   N. Ireland

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   They had no record of my booking. Came to take order as soon as they gave us menu!! Was slow to be served. Ordered dessert but waited for ages, finally asked again and they said 'oh sorry, sometimes when we put order in at till it doesn't go through to kitchen!' Well, that wasn't exactly our problem. We went for pre show menu hence the booking at 5.45......we were rushing out the door at 7.20....for a show at 7.30....not the relaxed experience I was hoping for. Food tasty when we got it
   

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2. A

   Andrew

   N. Ireland

   2 reviews

   2.0

   2 reviews

   Dined on December 6, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   On arrival we where informed with an eye roll that our table had been given away as we had booked it for 6pm not 7pm. Thank goodness I had proof it was booked for 7pm on the open table app. We where given a slight apology and told to wait whilst they tried to find another table. The restaurant was not busy, I'm not sure why it took them so long to find another table. Other people were complaining about the service, one couple got up and left after waiting so long for their food. We had to remind the waitress that we hadn't received our drinks after 30 minutes of ordering then. When our food came it was luke warm. A big fat service charge was added onto the bill also. We wouldn't recommend or return.
   

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3. C

   Conor

   N. Ireland

   1 review

   1.0

   1 review

   Dined on November 9, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   Booked a table for 7, didn't get seated until 7.30 even though the place was quiet. We ordered after about 5 minutes but our waitress didn't bring out our drinks for a further 15 minutes, and our food didn't come out for a further 20 minutes after that! I'd be understanding if the place was busy but it was less than half full. The restaurant manager was apologetic and applied a discount for our bill, but the staff could do with sharpening their skills. The breakfast the following morning was brilliant though, no complaints.
   

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4. C

   Colin

   N. Ireland

   1 review

   4.0

   1 review

   Dined on November 2, 2024

   1. Overall 4
   2. Food 2
   3. Service 3
   4. Ambience 3

   NICE SURROUNDINGS BUT QUITE EXPENSIVE IE £19.50 FOR AN AVERAGE BURGER AND CHIPS
   

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5. C

   Chris

   N. Ireland

   1 review

   4.0

   1 review

   Dined on October 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Excellent food, friendly staff reasonably priced and great ambiance
   

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6. S

   Sara

   London

   1 review

   3.0

   1 review

   Dined on October 28, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   The overall experience was ok in every way. I had the Caesar salad and it was tasty enough. Would I book the restaurant if I wasn’t staying at the hotel? Probably not, but if you are staying and can’t be bothered to find somewhere else, it is a restaurant that will do.
   

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7. D

   Damian

   N. Ireland

   1 review

   4.0

   1 review

   Dined on October 12, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   We went for a main and a dessert, most reviews say service was slow but we never had any of these issues, service was very prompt. Mains was beautiful could not fault it. Dessert felt like it was pre-made but still nice all the same. Staff were great we did order drinks but they were never received by the time we were leaving. Overall would definitely come back.
   

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8. B

   Bernie

   London

   10 reviews

   3.0

   10 reviews

   Dined on September 24, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Pre- theatre menu was quite tasty. Service slow and very quiet surroundings although music a little too loud to start with. Generally fine.
   

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9. P

   Paul

   Miami

   2 reviews

   4.0

   2 reviews

   Dined on September 21, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Nice food and attentive service… ambience was a little quiet but it had just opened… I had expected a river view too but was looking out over a paved courtyard with weeds.
   

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10. C

    Christine

    N. Ireland

    2 reviews

    2.0

    2 reviews

    Dined on September 21, 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 4

    Went for a pre theatre meal with my family. Booking was for 5:30 so we would have plenty of time before the show starting in the Waterfront Hall at 8pm. Despite the restaurant being half empty, everything took ages to come even after reminding waiting staff numerous times what we had asked for. Food when it came was lovely but the service was just so slow that we ended up late for our show as we waited for 30 mins for 2 bowls of ice cream for our boys and for the bill. Not impressed, especially when the manager just smiled and said they were busy. They clearly have no idea what busy really is like in a restaurant/bar! What should have been a relaxing family night out actually became very stressful for us and also upsetting to miss the start of our show. I have since read numerous reviews commenting on the poor/slow service so this was clearly not a one-off and management obviously are not interested in improving the experience for customers.
    

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