Riverwalk Restaurant

Riverwalk Restaurant reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. K

   Kenneth

   Coastal Georgia1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   They were very attentive and professional! Very clean place with excellent food. Crab cakes were amazing. Duck wings are a must try!
   

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2. D

   Daxi

   Richmond1 review

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Food was not so good, meat and seafood wasn't fresh. View was great.
   

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3. b

   betsy

   Richmond1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Very very disappointing service and meal Could not even get silverware or plates
   

   Riverwalk RestaurantResponded 3 days ago

   Betsy, Thank you for taking the time to let us know about your experience. I am sorry to hear we didn't meet our standards during your recent visit. I'd like to discuss this with you further. Please contact me at your convenience. Steven Boyer Director of Operations (757)504-5522
   

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4. SV

   SharonV

   Richmond2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great view- we sat outside and was a very pleasant experience
   

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5. I

   Ivan

   Richmond2 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   I had quite an experience today at Riverwalk during Easter brunch. The buffet was just okay, but the real issue came when we received the check, which included a mandatory 20% gratuity. This gratuity was not disclosed on the restaurant's website, the menu, or anywhere else during the reservation process. When we asked our server about it, she said, "It's on the menu online." We informed her that it was not and showed her there was no mention of a 20% gratuity. She went to get a manager, but when she returned, she claimed that the manager wanted us to know about a notice regarding the gratuity at the entrance. We explained that this was never disclosed when we made the reservation and couldn't be found anywhere on their website. The server acknowledged that this was true and mentioned that she and other staff had raised this issue with management, but they were dismissed. As we were leaving, a man in management or ownership approached us and asked how the buffet was. We voiced our concern about the undisclosed 20% mandatory gratuity. He insisted that it was disclosed on the menu and website. We showed him that it was not, and his response was simply “and?” and then “okay.” When we continued to express our problem with the situation, he repeated “and” again. I eventually told him it was unfair not to inform guests about the gratuity in advance. His response was, “Oh, you think so?” He then stared at me blankly, stood in my way as I tried to leave the table, and I told him to move. As we were exiting, he said, “Leave.” I replied, “That's where we're going.” He then retorted, “Good, and never come back,” and followed us all the way to the exit. This man appears to be the owner, Sid. He seemed offended that his questionable practices were brought to light and acted unprofessionally, appearing somewhat unhinged and looking for a confrontation. This is how weak and insecure people behave.
   

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6. K

   Kimberly

   Washington DC1 review

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   We tried a holiday brunch for the second time at this location and will not be back after poor experiences at both. Food is cold and not very pleasant tasting. Needs more variety. Buffet serving utensils were dirty and should have been changed out frequently by staff. For the price, it’s a horrible value
   

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7. A

   Andrew

   Richmond14 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Outstanding quality for a buffet. From bagels and lox, to oysters on the half shell large cocktail shrimp, carved meats, and breakfast items, to desserts, all was very good.
   

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8. S

   Shane

   Richmond4 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Riverwalk Restaurant is a favorite for my wife and I. I did find, however, that this meal was somewhat overpriced for the quality of food and service provided. The staff did an excellent job trying to keep up, but it seems the event was understaffed. The cocktails, as always, were amazing, and the food choices good, but keeping things restocked, and avoiding errors in table orders proved very challenging it seems. My family enjoyed the meal greatly, and I do hope this Easter Lunch will be a continuing tradition. I would simply advise more staff at next year's event to allow the experience to be fully worth the price. Excellent effort and lots of potential for this event!
   

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9. G

   Grace

   Columbus1 review

   3.0

   Dined on April 19, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Overall it was good, we sat and outside to enjoy the view but I would recommend sitting inside if you have a reservation later in the evening.
   

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10. G

    Gina VIP

    Washington DC7 reviews

    1.0

    Dined on April 14, 2025

    1. Overall 1
    2. Food 3
    3. Service 2
    4. Ambience 1

    Staffing issues and management concerns are the main reason we would not recommend this restaurant.
    

    Riverwalk RestaurantResponded on April 15, 2025

    Gina, Thank you for the taking the time to leave a review. Your note is very concerning to me and I'd like to discuss it further with you. Please contact me at your earliest convenience. Steven Boyer Director of Operations (757)504-5522
    

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