Riverwalk Restaurant

Review summary

1. L

   Leslie

   New Orleans

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   I know it’s hard for restaurants at this time of year to be perfect in every way, but I was expecting more from Riverwalk for our Thanksgiving meal. First of all, we were seated 45 minutes later than our reservation. Of course the restaurant has no control over people who linger, but it was not a good start. Once seated, we waited approximately another 10 minutes or so to be recognized by our server to order our beverages. I will say that all the food we tried was tasty, but as with most buffets, much of it was lukewarm at best. Our server did check back with us to offer clean plates, refills on drinks, and to order dessert; however, we had the feeling there was a shortage in wait staff as she did disappear for long periods of time. In fact, when my husband and I decided to order coffee at the end of the meal, it probably took a good 20 minutes to get it. At $62 pp plus gratuity and tax, this was a $300+ meal for four. While we enjoyed the variety of food that was offered, the late seating, the wait to be acknowledged once seated, and the length of time it took just to order coffee, made the experience just average. At that price, I expected better.
   

   Riverwalk RestaurantResponded 6 days ago

   Thank you for taking the time to share your experience with us. We’re happy to hear you enjoyed the variety of food, but we’re truly sorry to hear about the delays and other frustrations during your visit. Waiting to be seated, slower service, and lukewarm food are not the standards we strive to deliver, especially for such a special occasion. Your feedback regarding the timing, food temperature, and service challenges will be shared with our team, and we’ll work to make the necessary improvements. We truly value your input and hope we can provide a better experience if you decide to dine with us again. Thank you for your honest review.
   

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2. G

   Ginger

   Richmond

   4 reviews

   3.0

   4 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We had reservations for mid-afternoon and arrived about 10 minutes early. It was very crowded and we were encouraged to go to the bar (Water Street Grill) next door for a drink. We were called to be seated 40 minutes after our reservation time, but got a window table as requested. It was a patio table with folding chairs. The food was a buffet and was quite depleted when we went through the line the first time. Everything was a little dry and overcooked. They ran out of turkey-on Thanksgiving! It’s like they weren’t ready for the crowd even though everyone made reservations. They obviously overbooked. The oysters were not worth eating - very little meat and I didn’t trust that they were kept cold enough. The mussels were the best thing. They had more meat than the oysters but were overcooked. The soup was nowhere near 135 degrees. The bill was $175 for 2 people with fountain drinks (no alcohol). We won’t do another holiday there. There is better food elsewhere for the money.
   

   Riverwalk RestaurantResponded 6 days ago

   Thank you for taking the time to share your detailed feedback. We sincerely apologize for the experience you had during your Thanksgiving visit. We understand how disappointing it must have been to face delays and challenges with the buffet, especially on such an important occasion. Your concerns about the seating, food quality, and overall service are taken very seriously, and we will address these issues with our team to ensure improvements for future events. We strive to provide a memorable experience for every guest, and we're sorry we fell short in this instance. If you’d like to share more details, please don’t hesitate to reach out directly to us or provide a contact so we may reach out personally —we’d love the chance to make things right. Thank you again for your honest feedback.
   

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3. B

   Beth

   Richmond

   8 reviews

   5.0

   8 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We dined at Riverwalk for their Thanksgiving buffet on 11/28/2024. Our table was ready at our reservation time. The food was plentiful and well cooked with lots of flavor. Great variety of food. Very pleased to spend our Thanksgiving family meal at Riverwalk.
   

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4. R

   Rebecca

   Phoenix

   13 reviews

   4.0

   13 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   I am no fan of buffets and this was our first time eating at Riverwalk. However, booking a reservation late left us with few options. We were impressed with how they pulled this buffet off. The food choices were excellent, plentiful and tasty. The staff kept the serving dishes replenished. The number of people they were serving was amazing. Based on our buffet experience we look forward to returning on a less hectic day and trying their regular menu.
   

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5. N

   Nancy

   Richmond

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service! Everyone was nice and very helpful. We will come back again!
   

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6. P

   Phillip

   Washington DC

   8 reviews

   4.0

   8 reviews

   Dined on November 17, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Located in an excellent area. Beautiful facility. However, the waiter appeared to rush us a little. Came to the table too often. Food was delicious. Overall, a very good experience.
   

   Riverwalk RestaurantResponded on November 22, 2024

   Thanks for the feedback! We're glad you enjoyed the food and the atmosphere. We’ll make sure to work on pacing for a more relaxed experience next time. Hope to see you again soon!
   

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7. KD

   KimD

   Orlando

   27 reviews

   vip
   5.0

   27 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Alex did a great job and my son ans i loved the food and location!
   

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8. B

   Bob

   Raleigh

   1 review

   3.0

   1 review

   Dined on November 9, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Great food, great ambiance, service was weak. View looked amazing.
   

   Riverwalk RestaurantResponded on November 19, 2024

   Thank you for sharing your feedback. While we’re thrilled you enjoyed the food and ambiance, we’re deeply sorry the service fell short. Delays, a misprepared cocktail, and inattentive water service are not up to our standards. We’re addressing this with our team to ensure a better experience moving forward. We’d love the chance to make it right—please reach out to our social media accounts (Facebook: Riverwalk Restaurant, Instagram: @Riverwalk_Restaurant) and we'd love to learn more about your experience.
   

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9. J

   Jeff

   Richmond

   2 reviews

   5.0

   2 reviews

   Dined on October 26, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Exactly place to celebrate any occasion. Really enjoyed my experience. I’ll be back
   

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10. C

    Cristina

    Washington DC

    8 reviews

    5.0

    8 reviews

    Dined on October 25, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had an excellent birthday dinner at River Walk. The service was outstanding and food wonderful. The S’more old fashioned was absolutely incredible!! My favorite new drink. This is a beautiful spot and definitely worth a visit
    

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