Room 725

Review summary

1. KK

   KristiK

   VIP

   Austin

   15 reviews

   3.0

   15 reviews

   Dined on February 15, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   We paid $60 (entry only) to see a highly advertised singer.She sang for about 20 minutes. My first cocktail took about 35 minutes to get to our table. My husband had his drink very soon after he ordered it. The wait staff were very nice and there seemed to be plenty of them but it appeared that they only had one bartender, and that bartender was very slow, resulting in us ordering only one drink each. The food was tasty, but a very limited menu and ridiculously overpriced for the quality. We paid $30 per oyster and the oysters were not great. We love oysters so this was a big letdown. I hope the venue succeeds but they need to rethink the service and what they offer. The venue was not crowded and not full on Valentine’s. We ended up leaving and going to a food trailer on the way back to our hotel (after a $200+ food/beverage bill at 725 for amuse bouche, essentially, which did not include the tickets for entry.) The Fairmont hotel is absolutely beautiful, but the experience at 725 was definitely not worth the price. I would not recommend this venue.
   

   Room 725Responded on February 18, 2025

   Good afternoon Ms. Katz, we're sorry to read that your experience at Room 725 didn't meet your expectations and truly appreciate your feedback on the perceived value from service, menu, and pricing, and we're sorry that you felt the service was slow and the menu was limited. We're always looking to improve and your feedback is valuable to us. We are happy that you enjoy our hotel overall and hope you'll consider giving us another chance in 725, to regain your trust in the future. If you choose to do so, please reach out to me directly so I can ensure every detail is perfect. Thanks for your review and for spending Valentines Day with us. Ran Camacho
   

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2. G

   George

   VIP

   Austin

   12 reviews

   5.0

   12 reviews

   Dined on January 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Victor was an incredible host. This was the perfect place to celebrate. Can’t wait to return!
   

   Room 725Responded on January 25, 2025

   Dear George, Thank you for taking the time to share your experience in 725. I am happy to hear you had a wonderful visit and that Victor provided you with outstanding service. We truly appreciate your feedback and look forward to welcoming you back! Warm regards, Hunter
   

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3. S

   Susan

   VIP

   Austin

   1 review

   1.0

   1 review

   Dined on January 12, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   725 is inside the Fairemont hotel. It is NOT a restaurant. It’s a cocktail + cigar bar. There are like 3 small overpriced appetizers, but you will not “eat dinner” there. It’s difficult to find, once in the hotel, because they are operating it on a “speakeasy” concept, I guess to make it feel exclusive or mysterious, which is ridiculous in a mainstream international five star hotel.
   

   Room 725Responded on February 18, 2025

   Thanks for the feedback, Susan. We're sorry to hear that you didn't have the experience you were hoping for. We understand your concerns about the menu style of our concept, and we apologize if it felt exclusive or different from what you expected. We always aim to create a unique and memorable experience for all our guests, and we're sorry if you felt it was not up to the mark. We appreciate your feedback and will use it to improve. We hope you'll consider dining with us again, perhaps giving us a try in one of our other restaurants, where I am sure we can provide outstanding dinner options for a full meal. Sincerely, Ran Camacho
   

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4. D

   Deb

   VIP

   New York City

   14 reviews

   2.0

   14 reviews

   Dined on January 1, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The NYE event was fun, but far from validating the cost of the evening.
   

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5. D

   Dr. Neferiatiti

   VIP

   Austin

   238 reviews

   5.0

   238 reviews

   Dined on December 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a lovely hidden gem! Loved the welcome drink, high level of service, the glass piano with amazing musicians and the VIEW. My hubby ordered cigars and you can indulge on the patio of the connected holiday bar that was spacious and also had an amazing view. Also they have a separate menu with additional drink and cigar options. FYI. Go and enjoy what Room 725 has to offer! 
   

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6. K

   Kirby

   VIP

   Austin

   58 reviews

   5.0

   58 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love this place! The vibe is very classy and the food, drink, service and Pianist are all perfect. Perfect for a special occasion.
   

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7. J

   Jenna K.

   Austin

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just two besties catching up over champagne cocktails and fancy snacks. Beautiful evening
   

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8. K

   Kyle

   VIP

   Austin

   92 reviews

   5.0

   92 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent high end small plates (caviar, wagyu, truffles) with champaign club vibe. Expensive but worth the visit.
   

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9. B

   Brennan

   VIP

   Austin

   29 reviews

   5.0

   29 reviews

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing chill time as always. We were there Saturday night and 1 of only 5 couples in there. Super chill with the live jazz. Great drinks, caviar and service as always. One of my favorite places in the city to relax.
   

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10. L

    Lindsay

    VIP

    Charleston

    22 reviews

    5.0

    22 reviews

    Dined on October 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    An absolute hidden gem in Austin. This tucked away caviar and champagne bar was exactly what my husband and I needed for a romantic night in Austin. From the beginning, Victor took the best care of us and explained all of the food and drinks offered. There was live music and the food was outstanding. I can’t say enough about the truly memorable experience we had at Room 725. Can’t wait to go again!
    

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