Rooster's Wood-Fired Kitchen - South Park

Review summary

1. C

   Carol

   Los Angeles

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a great restaurant. Comfortable but upscale, great food, GREAT service from the minute you walk in the door. Highly recommend the coconut cake.
   

   Rooster's Wood-Fired Kitchen - South ParkResponded 2 days ago

   Thanks for the feedback! We're thrilled to hear that you enjoyed your experience at Rooster's Wood-Fired Kitchen - South Park. It's great to know that you appreciated our upscale and comfortable ambiance, along with our food and service. We strive to provide an exceptional dining experience and your kind words are a testament to our efforts. We can't wait to welcome you back soon!
   

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2. R

   Randi

   Charlotte

   7 reviews

   vip
   4.0

   7 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Service was a bit slow if you're on your lunch break. Tomato soup.... amazing! The roast beef and gruyere cheese sandwich was very good, but the onion rings were too salty.
   

   Rooster's Wood-Fired Kitchen - South ParkResponded 2 days ago

   Thanks for the review, NancyK! We're thrilled to hear you enjoyed our Tomato Soup and the Roast Beef and Gruyere Cheese Sandwich. We're sorry to hear about your disappointment with the Onion Rings. We appreciate your feedback and will certainly take it into consideration. We're always striving to improve our guests' experiences. We hope to see you again soon at Rooster's Wood-Fired Kitchen - South Park.
   

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3. P

   Peter

   Charleston

   8 reviews

   vip
   5.0

   8 reviews

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Consistently a lovely experience! The food is well prepared!
   

   Rooster's Wood-Fired Kitchen - South ParkResponded on November 14, 2024

   Thanks for the feedback, Jeannie! We're thrilled to hear that you had a lovely experience at Rooster's Wood-Fired Kitchen - South Park. Your kind words about our food preparation and service are greatly appreciated. We strive to provide our guests with a memorable dining experience and your feedback is a testament to our efforts. We look forward to welcoming you back soon!
   

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4. K

   Kathy

   Charlotte

   24 reviews

   vip
   5.0

   24 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server, Emily, was very good and helpful in navigating menu choices. Her service was very good and appreciated.
   

   Rooster's Wood-Fired Kitchen - South ParkResponded on November 12, 2024

   Hey KWright, Thank you for taking the time to leave us this fantastic review. We're thrilled to hear that you had a good experience with our service. We strive to provide excellent service to all our guests and your feedback tells us we're on the right track. We look forward to welcoming you back to Rooster's Wood-Fired Kitchen - South Park soon! Best, The Management Team
   

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5. OT

   OpenTable Diner

   Atlanta Metro

   1 review

   vip
   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fernando always makes my visit incredible! His servicing is the standard.
   

   Rooster's Wood-Fired Kitchen - South ParkResponded on November 12, 2024

   Thanks for visiting us! We're thrilled to hear that you always have an amazing experience at Rooster's Wood-Fired Kitchen - South Park. Your kind words about our food and service truly mean a lot to us. We strive to provide the best for our guests and your feedback affirms the hard work we put in every day. We look forward to welcoming you back soon!
   

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6. J

   Jonathan

   Charlotte

   114 reviews

   vip
   5.0

   114 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great experience at Roosters for Brunch on a Sunday. Great food. Great service. Great atmosphere. Will definitely be back.
   

   Rooster's Wood-Fired Kitchen - South ParkResponded on November 12, 2024

   Thanks for the feedback, jsdb! We're thrilled to hear that you had a great experience at Rooster's Wood-Fired Kitchen - South Park for Brunch. Your kind words about our food, service, and atmosphere truly made our day. We're already looking forward to your next visit. Thanks again for choosing us!
   

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7. M

   Michael

   Charlotte

   4 reviews

   5.0

   4 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Everything was great except they were out of the short rib at a 6:30 seating
   

   Rooster's Wood-Fired Kitchen - South ParkResponded on November 10, 2024

   Thanks for visiting us at Rooster's Wood-Fired Kitchen - South Park. We're thrilled to hear that you had a great experience! We apologize for the short wait on the short rib during your visit. We understand that it can be frustrating to not be able to order what you desire when you arrive for your meal. We appreciate your understanding and patience. We hope that the overall experience made up for any inconvenience. We look forward to serving you again soon.
   

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8. T

   Tricia

   Greater Boston

   2 reviews

   3.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   I have eaten at South Park Roosters every time I am in Charlotte. This visit was not a disappointment, but truly an off experience. The mussels had several (7) unopened ones. I did bring this up to the waiter who didn't seem to know this was not good. He did the right thing by us in the end. The salad I ordered did not fit the description, added bacon (?) and the lettuce wasn't as advertised. The entree (pork loin) was delicious. We ordered the Butterscotch cheesecake for dessert and got pumpkin pie! By this time, I wasn't complaining anymore. The pumpkin pie was delicious. So not sure where the drop in communication happened. So the inconsistencies were too many to NOT mention. Will certainly give another try in the future. Tricia Scholtz
   

   Rooster's Wood-Fired Kitchen - South ParkResponded on November 12, 2024

   Hey TriciaS, Thank you for your feedback. We're glad you enjoyed our pork loin and desserts. We apologize for the oversight with your mussels and salad description. We value your input and will address these issues. We appreciate your honesty and look forward to serving you again. Best, Roosters' Management Team
   

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9. A

   Ann

   Charlotte

   22 reviews

   vip
   5.0

   22 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Tried tilefish first time, it was delicious. This place is pricey. Hard to make a conversation in the main sitting area because of the noise level. Great management. Our food came late and the manager took care of us nicely.
   

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10. J

    Joy

    Charlotte

    9 reviews

    vip
    2.0

    9 reviews

    Dined on November 8, 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 3

    We were very disappointed with our meal last night. We had a 7:15 reservation and they were already out of bread even though they have their own bakery. They were also out of potatoes gratin. Our waiter was very hurried with us. This is not the Roosters we are accustomed to.
    

    Rooster's Wood-Fired Kitchen - South ParkResponded on November 10, 2024

    Thanks for the review. We're truly sorry to hear that your recent experience at Rooster's Wood-Fired Kitchen - South Park didn't meet your expectations. We understand how frustrating it can be when things don't go as planned, especially when you have a reservation. We apologize for the inconvenience caused by our out-of-stock items and the hurried service. We appreciate your feedback and will use it to improve our service. We hope to have the opportunity to serve you better in the future.
    

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