Rosa Mexicano by Lincoln Center

Review summary

1. A

   Allie

   VIP

   New York City

   16 reviews

   4.0

   16 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Everything had great flavor. Chicken enchiladas were very good. We were seated and given chips and salsa very quickly but then had a long wait until the waiter took our order. When he greeted us and came to take our order, he was apologetic and very warm. He made sure to check on us the rest of the evening which was great. His thoughtfulness and the good food would make us come back again.
   

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2. K

   Kapo

   VIP

   New York City

   6 reviews

   2.0

   6 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I was there 3 weeks ago. Food was good. But this time food was bad.
   

   Rosa Mexicano by Lincoln CenterResponded today

   Dear Kapo, Thank you for your feedback regarding your recent visit to Rosa Mexicano. I’m glad to hear that you enjoyed the food during your last visit, but I sincerely apologize that this time it didn't meet your expectations. Your comments are important to us, and we will look into this matter to ensure we maintain our quality standards. We appreciate your insights and hope to provide you with a better experience on your next visit. Best regards, The Rosa Mexicano Team
   

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3. C

   Clark

   VIP

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Amazing experience! Love the guacamole! The taste matches the impeccable presentation of dishes.
   

   Rosa Mexicano by Lincoln CenterResponded 2 days ago

   iHola! Thank you for leaving us a review! We are extremely happy you had a great experience, and we hope to see you again soon!
   

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4. B

   Betty

   Kansas City

   29 reviews

   1.0

   29 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Worst restaurant I have ever booked in all the years I have been using open table. We waited 15 minutes after we were seated before I got up to ask our server if he could take our order as we had an hour (after waiting the 15 minutes). Ordered table side guacamole and it wasn’t made table side and we were charged twice the menu price ($16 menu and charged $35). Our entrees came same time as our “table side” guacamole appetizer. 4 of 6 of us got our food and it was what we ordered. One got a wrong order so she sent it back and they later brought fit. The 6th person didn’t get her Caesar salad with shrimp added. When we asked about it the server said, “I thought you ate it already!”, and he was serious! Finally when she got the salad, there were 4 small shrimps. We needed water and chip refills when they brought the guacamole but no one did so I finally took the bowl and carafe and asked for a manager. I told him alol that had gone on annd All he said was, “we’ll take care of it”. No apology, nothing. Our hour had passed and once again I had to ask for the bill, which was wrong with us being charged for the wrong order, double the guacamole price and no discount for all the trouble,like the forgotten salad. Worst service I have experienced in years. Food just ok. Best thing about the place was the atmosphere and proximity to the NYC ballet. As a partial restaurant owner myself, I was appalled at the lack of customer service shown by staff and management. I DO NOT recommend this place because of our experience. A
   

   Rosa Mexicano by Lincoln CenterResponded today

   Dear Betty, I’m truly sorry to hear about your experience at Rosa Mexicano. It’s unacceptable that you faced delays, incorrect charges, and unsatisfactory service. Your feedback is incredibly important, and we will take action to look into this matter with our team. Thank you for bringing these issues to our attention. We appreciate your input and hope to provide you with a better experience in the future. Sincerely, Rosa Mexicano Team
   

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5. j

   jean

   VIP

   Greater Boston

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   The maitre d was rude and refused to seat us even though my 96 year mother was waiting. Then we had to leave the building go around the corner for half a block to take her in the elevator. We had to cross through the storage and trash shed to take the wheelchair. No very Christmasy after the nutcracker.
   

   Rosa Mexicano by Lincoln CenterResponded today

   Dear Jean, Thank you for sharing your experience with us at Rosa Mexicano. I'm sorry to hear about the issues you faced with seating and accessibility during your visit. We strive to provide a welcoming atmosphere for all our guests, especially those with special needs. Your feedback is important, and we will take action to address these concerns with our team. We appreciate your insights and hope to have the opportunity to serve you better in the future. Sincerely, Rosa Mexicano Team
   

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6. T

   Tom

   New York City

   4 reviews

   3.0

   4 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   Despite the fact that normally Rosa Mexicana is 5*, yesterday at 3pm-5pm was much less than perfect! The 'seater' place us on the ground floor which was cold and when I went to the upstairs restroom finding people seated (normally only after 5pm) I asked that our group be moved, she refused saying the last upstairs seating ended. As we left around 4:45pm upstairs seating was full, and so SHE LIED, keeping all downstairs patrons to deal with the cold! So cold that staff were using their outer wear! She should be disciplined. Sorry for the bad review but they should have placed everyone upstairs. It was the worst seating experience ever!!!
   

   Rosa Mexicano by Lincoln CenterResponded today

   Dear Tom, Thank you for sharing your experience at Rosa Mexicano. We sincerely apologize for the discomfort you faced with the seating arrangements and the temperature during your visit. Your feedback is important, and we will certainly look into this matter to ensure our guests have a better experience in the future. We appreciate your insights and hope you consider giving us another chance to serve you. Sincerely, Rosa Mexicano Team
   

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7. A

   Anne

   New York City

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Unfortunately the waitress knocked over sauce and it got all over my slacks.
   

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8. C

   Caroline

   New York City

   18 reviews

   5.0

   18 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   It was amazing. Great service! The waiter was ok he I needed to continue to get his attention for what we needed!!
   

   Rosa Mexicano by Lincoln CenterResponded 4 days ago

   iHola! Thank you for the 5 star review. We strive to deliver the best experience for you every time. We hope to see you again in the future!
   

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9. F

   Felicia

   New York City

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent second time coming. My only request is a choice of fish taco with grilled fish instead of fried fish
   

   Rosa Mexicano by Lincoln CenterResponded 4 days ago

   iHola! Thank you for leaving us a review! We are extremely happy you had a great experience, and we hope to see you again soon!
   

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10. C

    Cristina

    New York City

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Everything was delicious! There was a tiny hair on one of my plates though-not mine.
    

    Rosa Mexicano by Lincoln CenterResponded 4 days ago

    iHola! Thank you for appreciating the experience we provided. At Rosa Mexicano, we are constantly innovating our menu items and improving our service. Hope to see you very soon!
    

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