Roy's - Kaanapali

Review summary

1. D

   Daniel

   Hawaii

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Terrific attentive service. The food was superb. Just a lovely evening.
   

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2. L

   Lisa

   Seattle

   1 review

   vip
   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Limited menu, poor food quality, dated decor, not worth the $$$ and not the Roys experience I'm accustomed too.
   

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3. OT

   OpenTable Diner

   Hawaii

   1 review

   vip
   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Great experience
   

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4. R

   Rani

   San Francisco

   6 reviews

   vip
   3.0

   6 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 1

   We sat near the kitchen even though I asked to move to open tables that were available. Food was not hot, and overly salted. Staff was ok. Food took a long time to arrive. We go to this Roy’s every time when in Kaanapali, but not a great experience this time.
   

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5. A

   Anita

   Dallas

   66 reviews

   3.0

   66 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   The food at Roy’s was outstanding as usual. Nicely presented, generous portions, good value for the cost. (Seems like every good dinner restaurant on Maui charges at least $25 for a hamburger and quickly goes up from there. In that context, Roy’s, while pricey, is actually a pretty good value.) However the ambience leaves a lot to be desired. At a restaurant that is easily $100 plus per person for a meal, they had no regular cream or milk milk for the coffee and served the tiny plastic manufactured containers of half-and-half instead. The waitstaff was friendly, but unsophisticated and not well trained. The restaurant’s decorating is straight out of the 1970s. They knew we were celebrating a birthday, but no acknowledgment, which is not a deal breaker, but the overall experience was a let-down. I would not return for a special dinner, but if you are going for the food and not the experience, it’s fine. PS. Limited wine list but the “Roy’s Reserve” wine turned out to be good!
   

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6. P

   Pam

   Pittsburgh

   3 reviews

   3.0

   3 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   We’ve been to Roy’s several times. This time was disappointing. My husbands’ ribs were way too salty. My macadamia encrusted Ono was quite dry. The atmosphere was meh. But the wait staff was quite cheerful. I’m going to chalk it up to a bad night, sick chef, or perhaps it’s just the Kaanapali location. I want to believe in Roy’s so this is only one strike.
   

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7. K

   Kirby

   Los Angeles

   2 reviews

   vip
   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of our best meals every time we visit! Our service was amazing as well!
   

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8. J

   Jessica

   Los Angeles

   8 reviews

   vip
   1.0

   8 reviews

   Dined on November 26, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   THIS IS NOT THE ROY’S YOU ARE THINKING OF. Apparently some locations split off and are independently operated? This one is crap. Food was subpar, prices still high, and the location is a converted golf club?? AVOID.
   

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9. J

   Jeff

   Phoenix

   12 reviews

   vip
   5.0

   12 reviews

   Dined on November 25, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had a great time and our server was very attentive and kind. Only hiccup was my wife’s dinner was cold. But the server and team immediately rectified it, she loved her dinner, and we continued on with a great evening!
   

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10. J

    Jeff

    Hawaii

    24 reviews

    5.0

    24 reviews

    Dined on November 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 3
    4. Ambience 5

    The food was great; our waitress wasn’t the best for such a high end restaurant. Had to ask for water several times and my friend asked for a specific vodka and she was supposed to check withe the bartender to see if they had it in stock, but she never got back to us.
    

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