Rusty Gate Grove Bar & Winery

Review summary

1. D

   Disappointed

   Queensland1 review

   1.0

   Dined on February 7, 2023

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had a booking for lunch for my birthday for 2 people. received a confirmation text as well as speaking with one of the staff a few days prior to my booking, to arrive there after the 40 min drive to find that it was closed. Tried calling the ph number, left a message. I still having not received a phone call or any correspondence from them, until I received this email "How was my experience" Very disappointed that not one has bothered to call me back. Online booking system was easy to use, just not open.
   

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2. SS

   ShorneS

   Queensland4 reviews

   5.0

   Dined on January 28, 2023

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   An exceptional experience. The service was amazing, and the food was great quality. I had eggplant lasagne and just felt it was a little to excessive on the tomato content, but overall tasted wonderful. Very affordable dining. Would love to visit again.
   

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3. PE

   PipE

   Queensland1 review

   5.0

   Dined on January 25, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service was great and views fantastic. Would definitely go back.
   

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4. AC

   AnjC

   Queensland1 review

   5.0

   Dined on January 14, 2023

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We love this space, so much so we got married here recently. The gardens are gorgeous & the staff are fabulous, friendly, & helpful. The food has always been delicious & we keep coming back for more
   

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5. PS

   PeterS

   Brisbane2 reviews

   1.0

   Dined on January 14, 2023

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Service was non existent. W e were shown to our table and told menus would follow. Didn’t happen. Staff walked past, collected menus from nearby tables, asked staff for menus didnt happen. One staff member made 4 visits to a recently vacated table for 2. First visit looked and left empty handed. 3 more trips to clear table. Half an hour later still no menu. Staff are great at avoiding eye contact. Our table of 4. We left and went elsewhere. Such a pity. Some serious management training is well overdue
   

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6. KB

   KathyB

   Queensland1 review

   5.0

   Dined on January 10, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   A lovely atmosphere with beautiful garden surroundings. Our waiter was very attentive and friendly. The food was delicious. Dining outside in January was a bit.
   

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7. SH

   SandyH

   Queensland4 reviews

   2.0

   Dined on January 8, 2023

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Our recent meal was not to a standard that we could recommend the Rusty Gate as a place to have a meal. This is the third time that we have been to the Rusty Gate and other than our initial visit, our experience with our last two visits has not been pleasant. This was our first return since Valentines Day 2022 where one of the chefs walked out, leaving us to sit for nearly three hours waiting for our meals to arrive. We knew that new owners had taken over so we were happy to return and put our past experience behind us. Unfortunately this was not to be, as we again were left waiting for over an hour for our meals to arrive, which was hard to fathom as we arrived at 1:45pm when the main meal rush should have passed, plus it was a Sunday and the restaurant was not overly booked. We appreciate that staff offered us a free round of drinks for our wait, however when the meals did arrived, although nicely presented, the proportions were very small. The Caesar Salad with Anchovies ordered arrived with no dressing, a very overcooked rubbery egg on the top with half an anchovy included. The grilled chicken was cooked correctly but tasteless and the chips were soggy. The Rusty Gate salad was nice, but nothing special. We didn't bother to stay for dessert as we were not prepared to wait another hour. While the venue was beautiful, we didn't see the value in 3 meals for $100.
   

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8. PP

   PamP

   Queensland1 review

   5.0

   Dined on January 8, 2023

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   The wine tasting was excellent, enjoyed our experience at the winery very much
   

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9. A

   Angela

   Queensland1 review

   4.0

   Dined on January 6, 2023

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Staff and service outstanding, venue atmosphere peaceful with a touch of festivity. Definitely recommend and will book again.
   

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10. KW

    KristyW

    Queensland1 review

    2.0

    Dined on January 6, 2023

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 4

    I booked two days in advance and put in the notes as instructed that I was Coeliac. When we arrived, we were told there were no pancakes (which is one of the Gf options). After ordering a breakfast, at least 5 minutes later we were told there was no GF bread available, hashbrowns or banana bread. There weren’t really any other gluten free options, so I asked if I could get an omelette. I had informed the waitress with my prior order that I was pregnant and that the eggs need to be well cooked. The omelette came out very runny, so I had to return it to the kitchen. The returned omelette was half cooked through so it only safe to eat half it it. In the future I would have appreciated to have known prior to ordering the limited food available so we could have gone else where, but it was too late when we were informed as the other orders were already being cooked. Additionally, I spoke to the waitress staff about how there is a large Coeliac community in Bundaberg and if you make the effort as a business to accomodate for this, you will have a good reputation. I love the beautiful garden and the location of the restaurant, and so I would love to try this place again, but the food options and consistency for a Coeliac customers needs to be expanded. I have been before with the previous chef and had a wonderful experience.
    

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