Rusty Pelican - Miami

Review summary

1. L

   Luisa

   VIP

   Fort Lauderdale

   4 reviews

   2.0

   4 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Not great. All the seafood taste like old bay. Very mediocre.
   

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2. W

   Wendy

   New York City

   13 reviews

   5.0

   13 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Unparalleled views! Wasn’t expecting the food to be good, but it was fantastic. The only negative is that they charge a $9 fee for parking. Wish we had known-we saw many people walking from the marina parking lot as we were leaving.
   

   Rusty Pelican - MiamiResponded today

   Thanks for visiting us, Wendy! We're thrilled to hear that you enjoyed the spectacular views of Miami from our outdoor seating area. It's fantastic to know that you found our food fantastic as well! We appreciate your feedback regarding the parking fee. We strive to provide a seamless experience for our guests and your comment helps us do just that. We hope to see you again soon at Rusty Pelican - Miami!
   

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3. M

   Mohammed

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 5

   Ambiance and views of the city skyline were terrific. Serving staff was good. Food was very mediocre. Ordered tomahawk steak and lobster tail priced at $250, thinking it would be very sizable steak and lobster. Both were very small and tasted average. Shrimp that came with the dish were not fresh. Really need to improve food quality to command that type of pricing.
   

   Rusty Pelican - MiamiResponded today

   Hi Mohammed, We're glad to hear that you enjoyed the ambiance and views of the city skyline at Rusty Pelican - Miami. We're sorry to hear that you found our food to be mediocre. We take all feedback seriously and will use your comments to improve. We're always striving to provide our guests with exceptional food and service. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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4. K

   Kevin and Andrea

   Milwaukee

   14 reviews

   5.0

   14 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service staff was extremely friendly. Food was brought out quickly and the taste was very good. We had the crab cakes for starters and the lobster panini which was excellent. Highly recommend
   

   Rusty Pelican - MiamiResponded today

   Hi Kevin and Andrea, Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your dining experience at Rusty Pelican - Miami. It's wonderful to know that our team's friendliness and quick service made a positive impression on you. We're also glad that you enjoyed our crab cakes and lobster panini. Your recommendation means a lot to us. We look forward to welcoming you back soon.
   

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5. j

   john

   Philadelphia

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The seafood tower was great. Other specialties were not as good
   

   Rusty Pelican - MiamiResponded today

   Thanks for visiting us, John! We're glad to hear you enjoyed our seafood tower. However, we're sorry to hear that other specialties didn't meet your expectations. We strive to provide the best food and service to our guests, so we appreciate your feedback. We hope to have the opportunity to serve you better in the future. Regards, Rusty Pelican - Miami Management Team.
   

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6. N

   Nicolas

   Miami

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Très bonne table. La vue sur la Skyline est magnifique. Service parfait. Les plats sont très très copieux pour des Français 😁, particulièrement les plats signatures pour 2 (on peut manger à 3 ou 4 dessus). Les enfants aussi sont respectés avec des très belles et bonnes assiettes. C’est beaucoup trop rare.
   

   Rusty Pelican - MiamiResponded today

   Dear Guest, thank you for taking your time to conduct such a well thought review! We definitely appreciate your thoughtfulness. We are happy to hear that our staff delivered such delightful service! We hope to see you soon here at Rusty Pelican Miami!
   

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7. M

   Miguel

   Miami

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Beautiful location, with great ambience, and good food, but the service brought the experience way down. The food was overall very good. Calamari and crabcake appetizers really stood out. Had the Crispy Whole Snapper, Skirt Steak, Atlantic Salmon, and kids Mac and Cheese. They have a good selection of reasonably priced wines. All of the food ranged from good to great. We ran into issues with one of my older kids that’s a picky eater, wanting to order from the kids menu and the waitress stating that the chef does not allow those under 12 to order from it. Service was slow at times, and when the food came out, there were gaps between main dishes. Part of the food was cold before everyone was served. 
   

   Rusty Pelican - MiamiResponded 3 days ago

   Hey Miguel, Thank you for taking the time to share your experience at Rusty Pelican - Miami. We're glad to hear that you enjoyed our location, ambiance, and food. We appreciate your feedback regarding the service and we're sorry to hear about the issues you experienced with the service. We strive to provide the best experience for our guests and we're sorry to hear that we fell short in this aspect during your visit. Your comments about the food temperature and service gaps will be taken into account as we continuously work on improving our service. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
   

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8. OT

   OpenTable Diner

   Cleveland

   3 reviews

   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 5
   4. Ambience 1

   Booked for outside on Christmas and they told us when we got there it would be an additional 1-2 hours and then sat us in a terrible location and were less than friendly to us the entire time.
   

   Rusty Pelican - MiamiResponded 3 days ago

   Hi Lauren, We're truly sorry for the inconvenience you experienced during your visit to Rusty Pelican - Miami. We understand that our location and service did not meet your expectations. We always strive to provide a welcoming environment and friendly service, and we're sorry we fell short during your visit. Your feedback is invaluable and we'll definitely take it into account as we continually work to improve our guest experience. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

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9. S

   Stefan

   VIP

   Fort Lauderdale

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   I was amazed to see that the quality of the food was not what I expected I had higher expectations
   

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10. OT

    OpenTable Diner

    Orlando

    2 reviews

    4.0

    2 reviews

    Dined 4 days ago

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4

    Outstanding view of downtown Miami. Good ambiance. Ok food service. Very Good food. Very good hosting. Very good valet service.
    

    Rusty Pelican - MiamiResponded today

    Thanks for visiting us at Rusty Pelican - Miami. We're thrilled to hear that you enjoyed our outstanding view of downtown Miami and found our ambiance to your liking. Your feedback on our food and service is greatly appreciated and will be taken into consideration as we strive to improve. We're glad you appreciated our valet service and found our host and staff to be excellent. We hope to see you again soon.
    

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