Saks - San Angel

Review summary

1. J

   James and Luis

   Charleston6 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Saks at San Angel is a restaurant that has a lot of traffic due to the location. Before making a reservation, I read several reviews and I was very excited to visit this establishment. However, I was not impressed, rather disappointed. Upon arrival at the restaurant, the hostess (Ana) was rude, condescending, and unprofessional. I spoke fluent Spanish with her, informing her that we had a reservation and I gave her my last name. The hostess said nothing but asked for "breakfast" or "Lunch" and then pointed to the entrance, informing her colleagues that we were entering the establishment. Upon entrance, a lady dressed in white, who identified herself as the manager, escorted us to our table. I informed of what transpired at the entrance and immediately offered an apology. We sat at our table and a young man was our waiter. He immediately took the order, but it took about 25 to 30 minutes before the drinks and appetizers arrived. The main course came after the appetizer, with no time to enjoy the appetizers. Overall, the meals and portions were delicious. Before leaving, the manager brought a container with four pastries for the inconvenience. Although a good touch, the best customer service is the one that nothing should have happened. I do not think I will return to this establishment.
   

   Is this helpful?

2. C

   Craig VIP

   New Orleans11 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I make it my mission to eat at Saks whenever I’m in CDMX, either Polanco or San Angel. It never disappoints. The combo meal is such a great value and the food is consistently delicious. Well worth the wait.
   

   Is this helpful?

3. OT

   OpenTable Diner VIP

   Mexico City8 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente , la variedad de los platillos , el ambiente y la atención son excelentes
   

   Is this helpful?

4. P

   Pamela VIP

   Mexico City2 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Te apresuran demasiado. El lugar muy bonito y buena comida.
   

   Is this helpful?

5. AO

   AugustoO

   New York City5 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Restaurante favorito que no defrauda en ningún aspecto.
   

   Is this helpful?

6. T

   Tabatha

   Mexico City17 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Los alimentos bien El café frío Los meseros jamassss se aparecieron a menos que los llamáramos para decirle q necesitábamos ordenar nuestro desayuno, y luego la cuenta pues nunca regresaron a ver si queríamos algo más
   

   Is this helpful?

7. OT

   OpenTable Diner VIP

   Mexico City1 review

   3.0

   Dined on March 9, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Me encanta Saks pero en particular en esta sucursal de San Ángel el servicio fue muy malo, desde la recepción el trato de la persona a cargo muy grosera y tardaron mucho con nuestro servicio
   

   Is this helpful?

8. E

   ESTRELLA

   Mexico City1 review

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   La comida, muy sabrosa, excelente servicio y un lugar muy lindo. Una de las personas de mi grupo iba en silla de ruedas y nos dieron la mesa más accesible de todo el restaurante. Un gran detalle.
   

   Is this helpful?

9. R

   Roberto

   Mexico City2 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Siempre es un gran lugar para desayunar. Adentro es menos ruidoso que en la terraza.
   

   Is this helpful?

10. C

    Claris VIP

    Mexico City11 reviews

    5.0

    Dined on March 2, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4

    Muy lindo el lugar las sillas de afuera un poco incomodas t el nivel de ruido de los cantantes alto la comida muy rico todo
    

    Is this helpful?