Saltine

Review summary

1. B

   Bert

   Raleigh

   1 review

   3.0

   1 review

   Dined on November 16, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Very small menu. Very few seafood dishes to choose from. I had the crab stuffed flounder special, and my wife had THE scallops. There was only one scallop item to choose from. I liked my meal. My wife so, so. The special cocktails were passable, not great. I opted for an old- fashioned for my second drink. If you're a foodie and are looking for risotto and Chilean seabass, go somewhere else.
   

   SaltineResponded 5 days ago

   Thank you for sharing your feedback with us. While I’m glad to hear you enjoyed the crab-stuffed flounder special, I’m sorry that your overall experience didn’t fully meet your expectations. We strive to offer a variety of dishes and cocktails to please a range of tastes, and I’ll be sure to share your comments with our culinary and bar teams as we continually look to improve. We appreciate your honesty and hope you’ll consider giving us another try in the future. If you do, please don’t hesitate to let us know how we can make your visit more enjoyable.
   

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2. J

   Joy

   Washington DC

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Five star good service and great value. We have a n awesome experience.
   

   SaltineResponded on November 13, 2024

   Thank you for the five stars! We’re thrilled you enjoyed the service and found great value in your experience with us. We hope to welcome you back for another awesome visit soon!
   

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3. M

   Mona

   Richmond

   110 reviews

   vip
   5.0

   110 reviews

   Dined on November 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food. We had calamari, hush puppies, salads with grilled chicken. Everything was delicious. Our server, Bryan, was outstanding. Highly recommend.
   

   SaltineResponded on November 2, 2024

   Thank you for your wonderful review! We’re delighted to hear that you enjoyed everything, from the calamari and hush puppies to the salads with grilled chicken. It’s great to know that Bryan provided outstanding service as well—we’ll be sure to pass along your kind words to him. We appreciate your recommendation and look forward to welcoming you back for another delicious meal soon!
   

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4. L

   Laura

   Richmond

   6 reviews

   vip
   5.0

   6 reviews

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always enjoy coming to saltine for fresh seafood, and wonderful service
   

   SaltineResponded on November 2, 2024

   Thank you for your kind words and for being a loyal guest at Saltine! We’re delighted to hear that you always enjoy our fresh seafood and wonderful service. It’s a pleasure to have you dine with us, and we look forward to welcoming you back for many more great experiences.
   

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5. S

   SEAN

   Richmond

   1 review

   5.0

   1 review

   Dined on October 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Saltine is a great restaurant! The food is amazing, the service impressive, and the ambiance is perfect. I had the lobster tail and it was unbelievable. We ordered the Chocolate Orb, and it’s a bit of performance art. Great fun. My grandmother was beside herself. Expensive, but you get what you pay for. Totally worth it.
   

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6. S

   Shaun

   New York City

   5 reviews

   3.0

   5 reviews

   Dined on October 19, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Halibut was good but over-salted. You can get a crabcake like that from a grocery store. Not sure why they don’t feature VA wines…
   

   SaltineResponded on October 21, 2024

   Thank you for sharing your feedback with us. We're glad to hear you enjoyed the halibut, though we apologize if it was a bit over-salted. We’ll be sure to pass this along to our kitchen team to ensure better balance in the future. As for the crabcake, we aim to provide the best quality possible, and I’m sorry it didn’t meet your expectations. We truly value your suggestion about featuring Virginia wines, and it’s something we will certainly consider as we continue to refine our offerings. We appreciate your visit and hope to have the chance to welcome you back for a more enjoyable experience in the future!
   

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7. M

   Marcia

   Washington DC

   1 review

   3.0

   1 review

   Dined on October 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   The sea bass ceviche was super fishy and the service terrible. We went for a working dinner so didn’t order drinks. After that, we didn’t see our server for 30min. Will not go back.
   

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8. T

   Taylor

   Richmond

   2 reviews

   5.0

   2 reviews

   Dined on October 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Maddie was our waitress and the entire experience was absolutely LOVELY! Thank you all for making it so special❤️
   

   SaltineResponded on October 21, 2024

   Thank you so much for your kind words! We're thrilled to hear that Maddie helped make your experience absolutely lovely. We’re so glad we could make your visit special, and we’ll be sure to pass along your compliments to Maddie. We look forward to welcoming you back for more memorable moments soon!
   

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9. m

   mary

   New York City

   47 reviews

   3.0

   47 reviews

   Dined on October 5, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   I made a reservation here due to the reviews of other diners. I was not bowled over at all. The service was sketchy at best and the food was good but not worth the money in my opinion. The ambiance was very cool but thats not important to me. I rather have very good food and a server who didn’t seem harried. The wine was good. About a 5 or 6 out of ten for me.
   

   SaltineResponded on October 8, 2024

   Thank you for taking the time to share your feedback with us. We truly appreciate your honesty and are sorry to hear that your experience didn't meet your expectations. We strive to provide both exceptional food and attentive service, and we apologize that we missed the mark during your visit. Your comments about the service and food are invaluable, and we will be addressing these issues with our team to ensure we improve. We hope you'll consider giving us another chance to provide you with the experience you deserve. Please feel free to reach out to us directly if you'd like to share more details or plan another visit. We'd love the opportunity to make things right.
   

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10. C

    Christian

    Denver

    1 review

    3.0

    1 review

    Dined on October 5, 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 4

    Saltine in Norfolk was far from what we had hoped for. While the restaurant projects an air of sophistication, the food does not measure up. I ordered the fried whole Snapper, which lacked any freshness or flavor. It was bland and soggy, certainly not what you’d expect from a seafood dish. My wife’s Blackened Rockfish was so heavily salted it was nearly impossible to enjoy. My daughter’s fillet mignon was overdone and lacking the tenderness you'd expect for the price. The entire meal, from the tasteless She-crab soup to the stale bread, was a letdown. Given the steep prices, we anticipated something far better. On a positive note, the service was attentive, and the staff were friendly. However, no amount of good service can make up for food that simply misses the mark. If you’re looking for quality dining in Norfolk, I suggest looking elsewhere. Saltine tries to impress, but the execution leaves much to be desired.
    

    SaltineResponded on October 8, 2024

    Thank you for your feedback. We are truly sorry that your experience at Saltine didn’t meet your expectations. We take great pride in our food, and regret that we missed the mark during your visit. Your comments about the flavor and preparation will be shared with our kitchen team to ensure we address these concerns immediately. We are pleased to hear that our service team made you feel welcome and attended to your needs. We hope you'll consider giving us another chance to provide you with the experience you deserve. Please feel free to reach out to us directly if you'd like to share more details or plan another visit. We'd love the opportunity to make things right.
    

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