Bamboo Club

Review summary

1. T

   Tammy

   Chicago

   4 reviews

   4.0

   4 reviews

   Dined today

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   It was our first time at Santa Baby, we thought it was nicely decorated. It gets very busy, I would recommend reservations especially if you don’t live close. The food is like typical bar food, but you’re paying for the experience. Overall we had a good time. They had Christmas movie trivia which was fun and they had some great prizes!!
   

   Is this helpful?

   Report
2. M

   Michael

   Chicago

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 5

   The bar food was really good we had burgers,  wings, and and a buffalo chicken salad. Drinks were fun loved the chocolate peppermint hot cocoa. Christmas decorations, and ambience was phenomenal. We started off with a rough start heading excessive traffic on a Saturday driving downtown and called and said we’d be 30 minutes late and basically we were told too bad. You could reschedule on OpenTable and there were no openings. Keep in mind our reaervation was for 5 PM. The restaurant opened at 5 PM and the woman was really rude on the phone. And said “I do not make the OpenTable policy”. She could not guarantee us a table. OK get it however you don’t need to be rude about it. Fortunately, we got there at 5:22 minutes late and seven minutes past the grace period and the gentleman at the door sent us with no issue keep in mind – there was about 30 open tables. Why the woman who answered the phone couldn’t just try to reassure us in someway that we’d probably not have a big issue being seated. I don’t know. It was a lot of stress for nothing.  The only other minor grievance is that the salad arrived 25 minutes after everybody else’s entrée. We had no silverware or napkins. Waitress was nice and brought silverware after a few minutes of trying to flag her down. Totally think it’s worth the trip and we took lots of pictures to spend $150 in an evening to be treated rudely at the store is not a good way to begin the night.
   

   Is this helpful?

   Report
3. E

   Erick

   Chicago

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We went a “Santa’s bar” to) .. the woman who works in the bathroom was very nice and helpful but the problem is that the bathroom was in bad condition (the diper changed was broken, the soap dispenser was broken and a leak in the sink
   

   Is this helpful?

   Report
4. A

   Amy

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Service was mediocre. Took forever to get our drinks. Then they called last call at 8pm when the website says they don't close until 10:00 on Sunday, so we were very confused about what was going on. Food was okay, but not great. Limited gluten free options and everything was waaaaay overpriced. One thing to know is that they charge a 4% service charge, but you could ask for it to be removed. Thankfully we read about this in very small print on their menu so we asked for that charge to be removed and saved ourselves an extra $8, which maybe covered the cost of a soda. The place was decorated very cute for Christmas and is worth a one-time experience to see what it's all about. Just make sure you have reservations or you're not getting in and you will be scolded.
   

   • 

   Bamboo ClubResponded 1 day ago

   Thank you for your feedback. We’re glad you enjoyed the decorations but are sorry for the service delays and confusion about last call. The 4% restaurant surcharge helps with operational costs but can always be removed upon request, as you mentioned. We appreciate your visit and insights!
   

   Is this helpful?

   Report
5. C

   Chloe

   Chicago

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very fun place. Food and drinks were quite expensive but overall tastes good and the experience was fun.
   

   • 

   Bamboo ClubResponded 1 day ago

   Thank you for the great review! 🎄✨ We’re so glad you enjoyed the food, drinks, and overall experience. We know the prices are on the higher side, but with the rising costs of goods and labor—and all it takes to bring the Christmas magic to Chicago—we do our best to make it worth the visit. Hope to see you again for more holiday fun!
   

   Is this helpful?

   Report
6. J

   Jill

   Chicago

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 4

   Tables were dirty and one soft pretzel took 30 minutes. We go every year and the quality seems to go downhill more each year.
   

   Bamboo ClubResponded 1 day ago

   Thank you for your feedback and for visiting each year—we truly appreciate it. We’re sorry to hear about the wait and cleanliness issues. This isn’t the experience we aim for, and we’ll address it with our team. We hope to bring back the holiday magic for you next year!
   

   Is this helpful?

   Report
7. S

   Sophia

   Fort Lauderdale

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 5

   Very cool aesthetic. Awesome place to take pics. Wasn’t very busy and service took a while. WAAAAY over priced. I mean $13 for a regular mug of hot chocolate. Food was cold and not very good. One and done
   

   Bamboo ClubResponded 1 day ago

   Thank you for your feedback—we’re glad you enjoyed the aesthetic and photo ops! 🎄✨ We’re sorry the service and food didn’t meet your expectations. As for pricing, we know it’s high, but it reflects the rising costs of goods, labor, and the effort to bring the magic of Santa Baby to life. We appreciate your visit and hope you’ll consider giving us another shot in the future!
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   VIP

   Washington DC

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 5

   Decorations were great but the service was not. We were told we could only order off the brunch menu when everyone around us who was there before us ordered off the lunch menu. It took a really long time.
   

   Bamboo ClubResponded 1 day ago

   Thank you for your feedback—we’re glad you enjoyed the decorations! 🎄 To clarify, our brunch menu is only offered until 2pm. We’re sorry for any confusion and delays you experienced and appreciate your patience. We’ll work on improving to make your next visit better!
   

   Is this helpful?

   Report
9. D

   Danielle

   VIP

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   The holiday decor is over the top in a great way. The customer service is terrible. Tons of spots open and they sat my family at the door where we were freezing. Thoughtless decision ruined the experience and made it not worth the high food prices.
   

   Bamboo ClubResponded 1 day ago

   Thank you for your feedback—we’re glad you loved the holiday decor! 🎄✨ We’re so sorry to hear about the seating experience and the impact it had on your visit. While it might have looked like there were open spots, many of those tables are reserved for upcoming reservations, which limits our ability to move guests. We understand how frustrating this can be and will address this with our team to improve. Thank you for sharing your experience!
   

   Is this helpful?

   Report
10. A

    Agueda

    Milwaukee

    2 reviews

    5.0

    2 reviews

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great everything was great, we love this place, we go there every year to enjoy with family
    

    Bamboo ClubResponded 1 day ago

    We’re so glad you enjoyed the Christmas magic here at Santa Baby! Your support means the world to us. Have a merry and bright holiday season, and come back soon! ❄️🎅
    

    Is this helpful?

    Report