Sapphire Creek Winery & Gardens

Review summary

1. A

   Alexandra

   Cleveland

   5 reviews

   1.0

   5 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 5

   Everything we ate from bread to our meals were not great. The ambience and the service were amazing.
   

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2. C

   Cora

   Cleveland

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The ambience of the winery felt incredibly thought out, keeping it cozy and comfortable for everyone. It is a nice gem in Chagrin, giving a very woods-y feel. Food was excellent along with all the drinks offered. Everyone went out of their way to make sure we were having a great time, including having blankets in case we needed them! How neat!
   

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3. S

   Samantha

   Cleveland

   19 reviews

   vip
   4.0

   19 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding in every way, except that the martinis never arrived filled to the top!...pricey for a smaller volume cocktail.
   

   Sapphire Creek Winery & GardensResponded 3 days ago

   Samantha, thank you for your kind words about your experience! We’re thrilled you found it outstanding overall. We appreciate your feedback about the martinis and will review this with our team to ensure we deliver the best value and presentation. We hope to welcome you back soon! Kind Regards, Cheyenne General Manager
   

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4. M

   Muzzette

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   “I'm passionate about food and hospitality, and your restaurant's excellent reputation aligns perfectly with my values.
   

   Sapphire Creek Winery & GardensResponded 3 days ago

   Muzzette, we are thrilled you enjoyed our Tuesday night features! Looking forward to another great evening! Kind Regards, Cheyenne General Manager
   

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5. J

   John

   Cleveland

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   We had 3:00pm reservations and arrived at 2:40pm. We were greeted by the valet who stated he would not park our car because they would be closing soon. The building and surrounding grounds were fantastic. Unfortunately, there was a big mismatch between the physical appearance of the building and the service. When walking up the brunch buffet table, the employee who was supposed to make crepes was sitting behind the table attending to her cell phone. 0% awareness of customer service. We departed at 4:15pm and the valet “worker” was sitting in the front inside of working. I don’t think we’ll be back after paying $250.00 for apathetic service.
   

   Sapphire Creek Winery & GardensResponded 3 days ago

   John, thank you for sharing your experience. We deeply regret the lapses in service you encountered and appreciate your honest feedback. This is not the standard we strive for at Sapphire Creek. The team has been addressed regarding these issues and will ensure improvements are made. We hope you might give us another opportunity in the future to provide the exceptional experience you deserve! Please feel free to reach out if you need any assistance in the future Kind Regards, Cheyenne General Manager 440-543-7777
   

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6. M

   Muzzette

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Friendly, personalized service Consistently great food A memorable atmosphere Efficient customer service
   

   Sapphire Creek Winery & GardensResponded 3 days ago

   Muzzette, thank you for your kind words! We appreciate the feedback and look forward to seeing you again :) Kind Regards, Cheyenne General Manager
   

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7. S

   Shannon

   Cleveland

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Service and drinks were great, food was overpriced and under seasoned
   

   Sapphire Creek Winery & GardensResponded 3 days ago

   Shannon, thank you for your feedback - We're glad to hear you enjoyed the service and drinks, but we’re sorry the food didn’t meet your expectations; I will be sure to share them with our culinary team to ensure we continue improving. We hope to see you again soon :) Kind Regards, Cheyenne General Manager
   

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8. C

   Cindy

   Cleveland

   17 reviews

   vip
   5.0

   17 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The butternut squash ravioli was outstanding. Amy was our server and she was great
   

   Sapphire Creek Winery & GardensResponded on November 15, 2024

   Cindy, thank you for your great feedback! We're delighted you enjoyed the butternut squash ravioli and Amy’s excellent service. We apologize for the discrepancy in the Restaurant Week pricing and any disappointment it caused; prices may vary by location; we just updated our pricing to match in hopes you will return and enjoy the limited offer! We appreciate your understanding and hope to welcome you back soon! Kind Regards, Cheyenne General Manager
   

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9. S

   Shamelle

   Miami

   2 reviews

   4.0

   2 reviews

   Dined on November 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   My friends and I enjoyed our dining experience. I had the $42 restaurant week 3 course meal. The French onion soup and salmon were both good, the pumpkin cream brulee was not. The pear fritz beverage was tart & refreshing. My other guest enjoyed the lemonade, crab cake, and smash burger, the steak fritte was reported as salty but they enjoyed the lobster bisque (although not very warm). Overall it was a nice evening out with girlfriends and we will return to try more menu options. A beautiful place, just a little nippy during this season so wear a sweater and enjoy!
   

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   Sapphire Creek Winery & GardensResponded on November 15, 2024

   Shamelle, Thank you for your detailed feedback! We're delighted you and your friends had a nice evening and enjoyed several of our offerings. We’ll share your comments about the pumpkin crème brûlée, steak frites, and temperature of the lobster bisque with our team to improve. We appreciate you and look forward to welcoming you back to try more menu options soon! Kind Regards, Cheyenne General Manager
   

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10. J

    Jenna

    Cleveland

    3 reviews

    5.0

    3 reviews

    Dined on November 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Awesome experience, great food, good vibes! Will be back very soon!
    

    Sapphire Creek Winery & GardensResponded on November 12, 2024

    Jenna, thank you for your kind words!! We can't wait to see you again soon :) Kind Regards, Cheyenne General Manager
    

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