Sawmill & The Mill Craft Bar + Kitchen - Grande Prairie

Review summary

1. J

   Jerry

   Edmonton

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Very good food, waitress was ok. Just took extremely long to get our food. Tasted great once we had it.
   

   Sawmill & The Mill Craft Bar + Kitchen - Grande PrairieResponded today

   Hello Jerry, Thank you for sharing your feedback! While we’re delighted to hear you enjoyed the food, we sincerely apologize for the delay in service. This is not the standard we aim for, and we appreciate your patience. Your comments will help us improve, and we hope to provide a more seamless dining experience on your next visit. Thank you for giving us the opportunity to serve you! Sincerely, Christian Derecho | General Manager
   

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2. S

   Samantha

   VIP

   Edmonton

   9 reviews

   4.0

   9 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 2
   4. Ambience 3

   My steak was overcooked (ordered Ribeye medium rare, got medium), my partners steak was under cooked (ordered the $99 bone in Ribeye medium rare, got blue rare). Food arrived and we didn’t have cutlery and couldn’t find waitress so had to get up and go to the bar asking for cutlery. Waitress came back and we asked for horseradish, waitress never came back to check on us or bring it, so couldn’t tell her the steak situation once we cut into it, or missing condiment until we’d essentially already finished it. Didn’t have the bottle of wine we wanted and had to select a different one. Menu prices were incorrect (Bone in ribeye is $99, but the menu said $85) and everything rang in higher than posted on the menu and had to wait for a manager to “honour the menu prices” for us so we could pay. They made it seem like they were doing us a one time favour by honouring the menu prices because obviously there’s no way our steak would be $16 less LOL. We were given a free cheesecake to take home as a consolation for all of the issues, and the waitress was very friendly and apologetic, but honestly this experience was sub par at best for a $290 meal for 2 people.
   

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   Sawmill & The Mill Craft Bar + Kitchen - Grande PrairieResponded today

   Hello Samantha, Thank you for taking the time to speak with me today. I truly appreciate your patience and understanding. Please accept my sincerest apologies for falling short of your expectations during your recent visit. This is not reflective of the high standards of service we strive to uphold. We value your patronage and hope to have the opportunity to make it up to you during your next visit. Sincerely, Christian Derecho | General Manager
   

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3. R

   Robert

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for a family dinner on a Saturday night. It was busy, but our waiter was attentive and personable. His service was quick and the food was delicious. Will definitely go again.
   

   Sawmill & The Mill Craft Bar + Kitchen - Grande PrairieResponded today

   Hello Robert, Thank you so much for your thoughtful feedback! We’re delighted to hear that you and your family enjoyed your dinner with us. I’ll be sure to commend Terrance for his excellent service and for ensuring your dining experience was so enjoyable. It’s wonderful to know the food met your expectations as well. We look forward to the pleasure of serving you again soon! Christian Derecho | General Manager
   

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4. J

   Johan

   Edmonton

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff was great on New Year's Eve. Food was delicious, quick and had a relaxing time with my spouse. Waitresses were fantastic and very prompt.
   

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5. N

   Nancy

   Edmonton

   1 review

   4.0

   1 review

   Dined on December 25, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We came there for a quiet evening and it was until a child arrived with her parents and cried and screamed continuously for a good ten minutes. The dining area should not have children unless they are of and appropriate. We were deciding to either move to the other dining area or leave.. the food was great and our waitress was good. Besides that it was the only issue. Thank you
   

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6. G

   Garth

   Edmonton

   15 reviews

   5.0

   15 reviews

   Dined on December 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, fresh & hot Great service. Friendly staff
   

   Sawmill & The Mill Craft Bar + Kitchen - Grande PrairieResponded on December 27, 2024

   Hello Garth, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed our fresh, hot dishes, along with our service and friendly staff. Your feedback means a lot to us, and we’re so glad we could make your experience memorable. We look forward to welcoming you back soon for another great visit! Christian Derecho | General Manager
   

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7. T

   Tammie

   Edmonton

   4 reviews

   4.0

   4 reviews

   Dined on December 23, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   I do not want to say much sorry, but one thing do not order coffee if you do not like weak coffee. Service was not up to par for sure.
   

   Sawmill & The Mill Craft Bar + Kitchen - Grande PrairieResponded on December 27, 2024

   Hello Tammie, Thank you for sharing your feedback. We’re sorry to hear that the coffee and service didn’t meet your expectations. Your input is invaluable to us, and we’ll be addressing these concerns to ensure we provide a better experience moving forward. We hope you’ll give us another chance to exceed your expectations in the future. Please feel free to contact me directly at cderecho@sawmill.ca or call me at 780-803-9010. Sincerely, Christian Derecho | General Manager
   

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8. C

   Carla

   Edmonton

   5 reviews

   2.0

   5 reviews

   Dined on December 16, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Was just ok. Doesn’t compare to the Keg at all. Prob won’t be back
   

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9. M

   Melissa

   Edmonton

   18 reviews

   2.0

   18 reviews

   Dined on December 14, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Disappointing meals. One steak was returned. Beef was under seasoned, and chicken was dry. Waitress was great. Probably not going to return.
   

   Sawmill & The Mill Craft Bar + Kitchen - Grande PrairieResponded on December 18, 2024

   Hello Melissa, I’m truly sorry to hear about your disappointing experience with the under-seasoned steak and dry chicken. This is certainly not the standard of quality we aim to deliver, and I will make sure to share your feedback with our chef to ensure it is addressed immediately. We deeply regret letting you down on this occasion. Please feel free to reach out to me via call or text at 780-803-9010, or email me at cderecho@sawmill.ca. I’d love the opportunity to make it right for you. Sincerely, Christian Derecho | General Manager
   

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10. M

    Mainak

    Toronto

    3 reviews

    5.0

    3 reviews

    Dined on December 9, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My second time. Had a great time. Food and service both were great. Highly recommended.
    

    Sawmill & The Mill Craft Bar + Kitchen - Grande PrairieResponded on December 11, 2024

    Hello Mainak Thank you for visiting us again and for your kind words! We're so glad to hear you had another great experience with both our food and service. Your recommendation means a lot to us, and we can't wait to welcome you back for visit number three! Christian Derecho | General Manager
    

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