Scott's Richmond

Review summary

1. OS

   OdetteS

   VIP

   London

   62 reviews

   5.0

   62 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service hospitality and food fantastic! This place is just on point every-time!
   

   Scott's RichmondResponded 1 day ago

   Dera Odette, Thank you for taking your time to leave us a 5 star review following your recent visit at Scott's Richmond. We are delighted to see that you enjoyed your experience and we hope to welcome you back in the future. kind regards Cidalia Martins Reception Manager
   

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2. T

   Tim

   London

   1 review

   5.0

   1 review

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   One of the best meals we’ve had for a long while, food was superb and we (6 of us) pretty much covered the menu! My only comment would be that service wasn’t the best, we had quite a variety of wine across courses, they hold the wine at the service station so they can pour (which is lovely) but they don’t keep a proper check so we sat around quite a bit waiting to be topped up, also at each course the wine arrived either part way through or in terms of the start course - after we’d finished Perfectly pleasant, nothing was too much trouble and the matre de is superb when involved
   

   Scott's RichmondResponded 2 days ago

   Dear Tim, Thank you so much for your kind words! We're thrilled to hear that you and your group enjoyed the meal and that the food was such a highlight. We truly appreciate you covering so many dishes, it's wonderful to know that we hit the mark for you. We also appreciate your feedback on the wine service. We’ll certainly take your comments into account to improve the timing and ensure that our guests don’t have to wait for refills. It's great to hear that the maître d made a positive impression as well, our team works hard to ensure a seamless experience, and we’re glad that was reflected in your visit. We hope to welcome you and your group back soon for another memorable meal! warm regards, Cidalia Martins Reception Manager
   

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3. N

   Nic

   London

   8 reviews

   4.0

   8 reviews

   Dined on December 20, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Nice room, although not as nice as the lower floor! Strange decor. The service was excellent but the food didnt quite live up to the pricing....some of the fish dishes were overdone/dry. Pricey winelist too. But overall, a buzzy ambiance and nice food.
   

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4. L

   Lisa

   London

   2 reviews

   3.0

   2 reviews

   Dined on December 20, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   I've been to Scott's many times and have always had a really lovely experience....food and service (and visible manager) exceptional. Yesterday felt a bit different - there was small fragments of shell in the oysters and the waiting staff were verging on 'cold' - utterly unengaged (normally they're chatty and very responsive). One waiter literally coughed the entire time we were there....then handled glasses and cutlery immediately afterwards- not what's needed, especially right before Christmas! The food was good as always but the usual 'gloss' was missing. Hope this was a one off.
   

   Scott's RichmondResponded 1 day ago

   Dear Lisa Thank you for sharing your feedback with us. We truly value your continued support, and we’re so pleased to hear that you’ve had consistently lovely experiences with us in the past. We’re sorry to hear that your recent visit didn’t meet your expectations. Your comments about the oysters and the service are concerning, and we will make sure to address these issues with the team immediately. We appreciate you bringing these matters to our attention, as they help us maintain the high standards we strive for. We hope you'll give us the opportunity to welcome you back soon, and we’ll ensure that your next experience reflects the exceptional quality and service you’ve come to expect from Scott’s. kind regards Cidalia Martins Reception Manager
   

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5. N

   Nikita

   VIP

   London

   9 reviews

   5.0

   9 reviews

   Dined on December 18, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The team are fantastic, some of the dishes are amazing and a couple are not up to par. The prawn tempura are more like a fish and chips batter that is quite dense and oily, they did replace them for us and it was better but still not tempura style and still quite oily. The team handle everything super well and are wonderful!
   

   Scott's RichmondResponded 1 day ago

   Dear Nikita Thank you for your kind feedback! We're so glad to hear that you had a positive experience with our team. They truly strive to make every guest's visit memorable, and it's wonderful to know their efforts were appreciated. We're sorry to hear that the prawn tempura didn't meet your expectations. We appreciate your feedback, as it helps us continually improve. We're glad the team was able to resolve the issue for you. Thank you again for your insights, and we hope to welcome you back soon for a more consistent experience! kind regards Cidalia Martins Reception Manager
   

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6. C

   Carla

   VIP

   London

   18 reviews

   5.0

   18 reviews

   Dined on December 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food as as always and wonderful service !
   

   Scott's RichmondResponded 1 day ago

   Dear Carla, Thank you for taking your time to leave us a 5 star review following your recent visit at Scott's Richmond. We are delighted to see that you enjoyed your experience and we hope to welcome you back in the future. kind regards Cidalia Martins Reception Manager
   

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7. T

   Tracy

   London

   56 reviews

   5.0

   56 reviews

   Dined on December 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s such a lovely restaurant. We went to celebrate a friend’s birthday. It was the perfect place. The food choices were all tempting and it was hard to decide what to pick. But all our selections were delicious. And the service we got from Chelsea was charming, friendly and knowledgeable. We had a wonderful afternoon.
   

   Scott's RichmondResponded 2 days ago

   Dear Tracy, Thank you so much for your kind words! We’re so glad to hear that our restaurant was the perfect setting for your friend’s birthday celebration. It’s wonderful to know that the food choices were tempting and that all your selections were delicious. We're especially grateful for your mention of Chelsea. She will be thrilled to hear how much you appreciated her charm, friendliness, and knowledge. We’ll be sure to pass on your kind words to her, she truly is a gem, and it’s wonderful to know she helped make your afternoon even more special. We hope to welcome you all back again soon for another memorable experience! kind regards, Cidalia Martins Reception Manager
   

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8. M

   Marta

   VIP

   London

   1 review

   2.0

   1 review

   Dined on December 14, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   We booked the table at 7 and we were told at 8.20 that we needed to leave it in 10 minutes…..apparently there is a clock ticking from the minute you sit down, which makes the whole experience more like a sign in at a job than the pleasurable experience that you would expect in a restaurant of this category. I guess with this policy the minutes spent in bringing the food or drinks to the table should go into the “discounted time”….or a clock being placed at the table to stop the time from ticking if anything is delayed….? All very far from what could be considered as an elegant and fine dining experience
   

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9. e

   elinor

   VIP

   London

   8 reviews

   5.0

   8 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful food once again in this beautiful restaurant
   

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10. R

    Ruth

    London

    12 reviews

    3.0

    12 reviews

    Dined on December 11, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 2

    I expected more from Scott’s. Service was average- there was no warmth, it felt perfunctory. The decor ! 1920s Parisian bordello? Over decorated- copies of Renoir, Cezanne, Chagall. We had the Festive Prix Fixe and it was tasty but disappointing. Low lighting is fine, but in the loo? Splurge elsewhere.
    

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