Seabreeze Hotel, Mackay

Review summary

1. M

   Michael

   Tropical QLD

   1 review

   4.0

   1 review

   Dined on November 7, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Had the lunch Schnitzel and it was large but enjoyably great
   

   Seabreeze Hotel, MackayResponded on November 11, 2024

   Hi Michael, Thank you for your great review! We are delighted you enjoyed your experience with us and hope to see you again soon! Cheers, Team SBH
   

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2. A

   Ali

   Perth

   1 review

   3.0

   1 review

   Dined on November 2, 2024

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 3

   Great location and fantastic play area for the kids, however out of all three meals ordered by my family only the chips were edible (fish/burgers) were awful. Would come again but only for a drink and some chips.
   

   Seabreeze Hotel, MackayResponded on November 11, 2024

   Hi Ali, Thanks for leaving your feedback. We’re sorry the meals didn’t meet your expectations. We'll be sure to pass on your comments to our kitchen team for review. We appreciate your support and hope to provide a better dining experience for you on your next visit. Thank you, Team SBH
   

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3. G

   Gordon

   Tropical QLD

   1 review

   5.0

   1 review

   Dined on October 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you Girls at reception Ally & Liza very helpful
   

   Seabreeze Hotel, MackayResponded on October 14, 2024

   Hi Gordon, Thank you for your kind words! We’re thrilled to hear that Ally and Liza provided you with helpful service. Our team strives to create a welcoming atmosphere, and your feedback means a lot to us. We look forward to welcoming you back soon! Thanks, Team SBH
   

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4. S

   Sandra

   Tropical QLD

   1 review

   1.0

   1 review

   Dined on September 29, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   The food was average, oysters overpriced . Did not get our allocated seat on the day even though we arrived on time our table was given away and we had to sit inside , couldn’t hear or see the bands. Overall disappointing experience.
   

   Seabreeze Hotel, MackayResponded on October 2, 2024

   Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Your concerns will be addressed with our team, and we hope to have the chance to provide a better visit next time. Thanks, Team SBH.
   

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5. D

   Di

   Tropical QLD

   1 review

   3.0

   1 review

   Dined on September 29, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We understand it was a busy Sunday, but our chicken wings were lukewarm (returned & redone) ordered sweet potato wedges, got sweet potato fries, chicken & bacon pizza lukewarm and too much ranch sauce swirled on top, overpowered the toppings, could hsve been cooked a little longer. The table was outside undercover in a good spot with sea views.
   

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6. V

   Vanessa

   Tropical QLD

   1 review

   1.0

   1 review

   Dined on September 17, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   On arrival had to ask for our table to be cleaned. (booking made prior). Table had visible oily grub marks all over it, was sticky, and hasn't been cleaned for some time. Mould, excess dust, and muck visible on all chairs and the table. No attempt was made after sitting there for 15mins from arrival, so eventually found someone else who worked there, which in itself was a mussion as they were all very few and far between, and firmly asked if they could do it. Staff were incredibly rude and abrupt. Not a very friendly, welcoming or enjoyable place to spend time at.. On top of that, the food was pretty average to say the least. Would not recommend 😕
   

   Seabreeze Hotel, MackayResponded on September 30, 2024

   Hi Vanessa, Thank you for your feedback, we're truly sorry to hear about your experience with us. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements. We appreciate you bringing this to our attention and hope you'll give us another chance to provide you with a better experience. Thank you, Team SBH
   

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7. J

   Jodie

   Tropical QLD

   2 reviews

   3.0

   2 reviews

   Dined on August 24, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   We usually enjoy eating out at Seabreeze, but unfortunately our experience this time was overshadowed by a mosquito plague in and around the restaurant. It was unbearable. We were sitting inside and spent the entire time swatting mosquitoes. The staff did provide some insect repellant when I asked, but didn't take any other preventative measures (eg shut the doors, mosquito coils). On the flip side, our meals were nice - one of our group didn't enjoy their prawn liguine as the chilli was too hot, but another diner in our group raved about the quality of the steak and that it was cooked perfectly. The meals are always large, and comparable in price to any other pub/bistro meal in Mackay.
   

   Seabreeze Hotel, MackayResponded on September 30, 2024

   Hi Jodie, Thank you for your feedback. We’re glad to hear you enjoyed your meals, but we sincerely apologise for the mosquito issue during your visit. Your comments about preventative measures are noted, and we will work on improving this aspect to enhance our guests' experience. We appreciate your support and hope to see you again soon for a more pleasant visit! Thanks, Team SBH.
   

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8. K

   Ken

   Tropical QLD

   2 reviews

   4.0

   2 reviews

   Dined on August 14, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Steaks were cooked perfectly and food was served quickly.
   

   Seabreeze Hotel, MackayResponded on September 30, 2024

   Thanks for the great review Ken! Hope to see you again soon!
   

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9. OT

   OpenTable Diner

   Tropical QLD

   2 reviews

   2.0

   2 reviews

   Dined on June 30, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   We didn't get any food, because even though we'd booked the wait time was 1 hour. That's totally unreasonable. If there's bookings and you know your establishment well, then you know how busy it will be on a particular day and therefore have enough staff to service them. Having a lunch booking at 12:30 pm, one would assume that it's busy, but that the venue would cater for that. Half-an-hour max, is a reasonable wait for mains, not 1 hour! Play area was good for toddler. Pricing seemed a little over the top as well. As it was so busy, obviously others deal with the pricing and wait. Used to go here quite often. Not anymore.
   

   Seabreeze Hotel, MackayResponded on September 30, 2024

   Thank you for your feedback. We apologize for the extended wait time for your food, especially given your reservation—we aim to deliver timely service. Your comments will be taken into consideration as we work on improvements. We hope to welcome you back soon for a better experience. Thank you, Team SBH.
   

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10. VN

    VictoriaN

    Queensland

    2 reviews

    3.0

    2 reviews

    Dined on June 16, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 5

    We had to ask the bar staff as our food had not arrived even our garlic bread. Once we spoke to them we got our bread within 5 mins and the plate of fish and chips the chips were cold and it was plated as though it was just plonked not placed . We did get some sincere apologies at the end, but was a disappointing lunch.
    

    Seabreeze Hotel, MackayResponded on September 30, 2024

    Thank you for your feedback. This is not the standard we strive for and we sincerely apologise again. We’ll work on improving our service for future visits. Thank you for your understanding, and we hope you’ll give us another chance. Thanks, Team SBH
    

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