Serenade American Brasserie

Review summary

1. A

   Ali

   VIP

   Austin

   3 reviews

   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   empty place, made us wait 20 minutes to be seated, rude hostess, food was not good either.
   

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2. S

   SOLOMON

   Jacksonville

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Disclaimer: Serenade is inside the W Austin, so don't get lost like we did. The Hostess NySha was so lovely and she took great care of us and got us to our Waitress Julia, who was absolutely amazing. They were a great team, both recommending must try items. It's out anniversary so they gave us some champagne 🥂 which was lovely. We got a Chevre Spread which is a must try, like the flavors are all unreal just mesh together. I got the Duck and my wife got the Chicken dish and they were both lovely. The duck is next level, like fall off the bone next level. All together we had a great time, they took photos of us for us and we took the rest of the fun into Downtown Austin.
   

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3. E

   Erin

   San Francisco

   13 reviews

   3.0

   13 reviews

   Dined on December 19, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Food was great. Typical hotel restaurant vibe and the service was needing a lot of training.
   

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4. K

   Kirsten

   VIP

   Amarillo

   66 reviews

   3.0

   66 reviews

   Dined on December 16, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   The food was just okay. For an upscale restaurant in a luxury hotel, the ambiance left a lot to be desired. There were spots of paint and wallpaper peeling/missing from the walls. Seating surfaces had rips and were fastened with blue painter's tape. Overall, the vibe was not in line with the prices of the food (or the hotel rooms upstairs). Service was annoyingly slow for a Monday morning breakfast with few customers.
   

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5. M

   Matthew

   VIP

   Austin

   3 reviews

   5.0

   3 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent attentive wait staff and delicious food.
   

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6. L

   Lalitha

   Austin

   167 reviews

   4.0

   167 reviews

   Dined on December 12, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Very nice, after being completely renovated and reinvented. Service was very good. The whipped chèvre spread was delicious! Nice and creamy. The lunch menu had a cauliflower olive tapenade sandwich. The cauliflower needed more cooking time, it was almost raw and hard to eat as a sandwich. The tapenade as a spread was very tasty. We will go back cause we definitely want to try the Panisse Frites, which they were out that day. Beautiful space, quiet at lunch time on a Thursday, perfect for two friends to catch up over lunch and champagne
   

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7. K

   Koonj

   VIP

   New York City

   9 reviews

   5.0

   9 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were greeted by the food and beverage manager and he did a great job of talking about the restaurant and made sure that our experience is five star. The restaurant is beautifully decorated. Food is well priced.
   

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8. N

   Nathan

   San Francisco

   1 review

   5.0

   1 review

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wanted to check out the new brasserie at the W and glad that I did. The space is designed beautifully with tons of natural light,shying away from the recent trend of dark, loud restaurants that have opened downtown lately. Full of light and elegance, Serenade welcomes with a great all day menu with french classics and some unexpected takes. The crab benedict was spectacular, and the duck confit reminded me of my vacation in Paris, all paired perfectly with the tripel karmeliet Belgian beer. Don’t skip on dessert, the tarte tatin is well worth it. Next time downtown make sure to stop in. Great, relaxed service that’s not stuffy and a patio that rivals any in town
   

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9. C

   Charley

   VIP

   Palm Springs

   15 reviews

   5.0

   15 reviews

   Dined on December 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent Service, delicious food, friendly staff being attentive without being intrusive. Will definitely return!
   

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10. W

    Willow

    New York City

    1 review

    1.0

    1 review

    Dined on December 1, 2024

    1. Overall 1
    2. Food 2
    3. Service 2
    4. Ambience 4

    The new restaurant is very disappointing if you were used to visiting the W for brunch before the remodel. Quiet as a church, service was not great, food was wrong, drinks weren’t put in and their version of an english muffin was a toasted hamburger bun, or they messed up that order also. Wont be returning and was sad that we were anticipating the re-open and were so disappointed.
    

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