Ship Tavern

Review summary

1. A

   Alice

   VIP

   Denver

   100 reviews

   3.0

   100 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   The Brown Palace and its restaurants continue their downward spiral. It is so sad to see this once Grand Dame of Denver fall on such hard times. The bakery no longer makes rolls?? Also, the au jus for the prime rib tasted as if someone had dropped a cigarette into it. Truly awful. The service was acceptable and the waitress tried to make do with the deficiencies of the kitchen. I keep going back hoping things will change but it’s only getting worse. I wish ownership was proud of this hotel and ran it better.
   

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2. H

   Hayley

   VIP

   Minneapolis

   13 reviews

   3.0

   13 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Like other reviews, service was bad. Our waitstaff left and the bartender whom was helping others forgot a drink and the room was not busy. Food ok.
   

   Ship TavernResponded 1 day ago

   Hayley, I appreciate you taking the time to leave feedback. We take all reviews very seriously and I wanted to apologize for what appears to be a lapse in our high quality service that we strive to achieve. I will ensure the proper training is brought to our staff to ensure everyone remains attentive to all guests dining with us. I will also inform the kitchen of room for improvement. We hope to have the opportunity to serve you again soon and demonstrate our true standards of service and quality of food. Warmly, Jay Bishop Food & Beverage Outlet Manager
   

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3. T

   Tom

   Denver

   9 reviews

   5.0

   9 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a great date night dinner before going to a show at the Paramount.
   

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4. S

   Stephanie

   VIP

   Denver

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 2

   20 years ago this place was a gem. It needs an overhaul and needs some TLC. The staff however is amazing.
   

   Ship TavernResponded 1 day ago

   Stephanie, Thank you for your feedback, we always appreciate it and take it to heart. I appreciate your kind words about our staff, they are a great team and we're proud to have them. As expected with an aging property, upkeep and maintenance will be no stranger and we're working diligently to bring everything into the 21st century while maintaining the original atmosphere of the space. We hope to have the opportunity to serve you again soon! Warmly, Jay Bishop Food & Beverage Outlet Manager
   

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5. N

   Norman

   Denver

   2 reviews

   3.0

   2 reviews

   Dined on January 1, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 2

   Our server Anthony did a great job! There was no heat in the entire restaurant! My husband got sick from the grilled chicken BLT. We probably won’t go back!
   

   Ship TavernResponded 1 day ago

   Norman, Thank you for your feedback and your kind words about our staff. First and foremost, I want to say we are deeply sorry about your experience and the discomfort caused to your husband. After thoroughly reviewing the situation, we found a lapse in our food preparation process that does not reflect our usual standards. We take full responsibility and it has been addressed by retraining staff and conducting additional investigations to ensure it will not happen again. Maintaining the highest food safety protocols is of the utmost importance to us. I would appreciate the opportunity to discuss this further with you, I will share my email address with you privately. Thank you again for bringing this to our attention. Jay Bishop Food & Beverage Outlet Manager
   

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6. R

   Rhea

   Denver

   32 reviews

   2.0

   32 reviews

   Dined on January 1, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   We arrived 5 minutes early and we're seated at least 30 minutes late. Staff was curt and the food was mediocre. My husband's prime rib was ordered as medium-rare, but it was a little over medium done. The vegetables were mainly warmed cherry tomatoes. We will not return.
   

   Ship TavernResponded 1 day ago

   Rhea, Thank you for leaving feedback, it only helps us grow and learn as a team. I want to apologize for your disappointing experience, these are not the standards we strive for. According to our reservation system, you arrived at 6:57 for your 7:00 reservation and were sat at 7:12, which does align with our typical seating time. I do apologize if the wait felt longer than expected and I'm sorry that this negatively affected your experience. Our goal is to always make guests comfortable and welcome from the moment they arrive. I will ensure the kitchen is made aware of your feedback as well. we hope to get the opportunity to serve you again and demonstrate our true standards of excellence. Sincerely, Jay Bishop Food & Beverage Outlet Manager
   

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7. E

   Elizabeth

   Denver

   5 reviews

   5.0

   5 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have been going to the Brown Palace for years. We always make reservations at Ships Tavern, and they always do an incredible job. The service is friendly and welcoming, the food is absolutely wonderful (I had the salmon), and the overall vibe is energetic and family friendly. The guests say hello to each other, whether dressed in an evening gown or in sweats. The staff works very hard to prompt and precise, and the bartender(s) are great at what they do!! Highly Recommend!! But you might have to make a reservation - they get busy!
   

   Ship TavernResponded 1 day ago

   Elizabeth, We appreciate your kind words about our establishment and are incredibly happy that we met, or exceeded, your expectations! We hope to see you again soon, Warmly, Jay Bishop Food & Beverage Outlet Manager
   

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8. A

   Arlene

   VIP

   Denver

   17 reviews

   2.0

   17 reviews

   Dined on December 31, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We have been going to Ship's Tavern for about 40 years. However, we had not gone there in the last year. We decided that to prepare for New Year we would go for the Prime Rib (our favorite). We were very disappointed. Reservations were for 5:45 and the Host told us to wait in the Hotel lobby until we were called. At six o'clock we went back to the host (who was borderline rude) and were told they wouldn't have a table until the group at our table left. There were two other tables available but they told us they had more reservations coming so they were saving those tables. When we were finally seated we waited for quite some time for service. We had to request roll-ups because they had not prepared the table. No bread was offered. The waitress was swamped because they were severely understaffed. The waitress was pleasant and kept apologizing but we did not blame her. We eventually got our food and silverware. However, the prime rib did not disappoint it took about a half hour to get it. Overall it is not the Brown. Palace standard we came to appreciate over the years. I doubt we will return since it is a 40-minute drive from our house
   

   Ship TavernResponded 1 day ago

   Arlene, I want to thank you for leaving feedback, it is always appreciated. I apologize for your disappointing experience and I want to stress that these are not the standards we strive for. According to our reservation system, you arrived at 5:34 for your 5:45 reservation and were seated at 5:53, which does align with our typical seating window. I apologize if this felt longer than expected and I'm sorry that it negatively impacted your experience. You are correct, this is not the Brown Palace standard and I will be looking into retraining our staff to ensure they are attentive and efficient. We hope to get the opportunity to serve you again soon to demonstrate our commitment to quality service. Warmly, Jay Bishop Food & Beverage Outlet Manager
   

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9. S

   Sarah

   Denver

   5 reviews

   5.0

   5 reviews

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great sandwiches for lunch and server requested a dinner-only item on our behalf; the kitchen accommodated! Fun place to eat!
   

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10. R

    Rachel

    Greater Boston

    5 reviews

    5.0

    5 reviews

    Dined on December 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    As a divorced woman without her son for the first Christmas ever, thank you to the staff at Ship Tavern for making my Christmas dinner with my friend special. Your exquisite hotel, lovely dining experience, and attentive staff made every moment pleasing from the valet, host, server, to the table busser that I made blush by saying Merry Christmas. Thank you for making me want to go back to savor some more while feeling included in the magic!
    

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