Shires' Rooftop

Review summary

1. J

   Jacob

   E. Tennessee

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a 10:45 pm reservation on the rooftop for NYE. We prepaid nearly $250 for a 3 course meal with a midnight toast and 20% gratuity. We were not sat until 11:50. We requested our Champaign for the midnight toast and ordered a drink. It was 12:25 am before we got them. We were told the "limited menu" for our meal was out of several main dishes, including the filet which I had hoped to order. When our food arrived to the table, we were brought our salads, sides and entrees all at the same time. The chicken and salmon were overcooked, but we were starving by then so we ate it anyway. The waitress dropped everything off and didn't return to check on us until we had nearly finished all of the food. We requested to place our dessert order and were informed that the only options left were sorbet or vanilla ice cream, neither of which were even on the menu for our prepaid meal! We declined both options. We were able to see the al a cart prices for the food we did order, and realized if we had just paid for our salad and entrees, and no dessert, we would've paid about half of what we actually spent on the prepaid experience. Since every aspect of our night went wrong and we weren't given the services we paid for, we requested a refund of our meal or at minimum, the gratuity since we received very poor service all evening (with the exception of one bartender who was trying to help throughout the night). The manager told us he was unable to refund our meal but offered us a $75 gift card. Displeased with that alternative, he then stated he couldn't refund the money because we had purchased through Open Table and it would have to be processed through them, although the policy on open tables website says to handle disputes directly with the restaurant. I am unsure if I actually will get a refund or not. There was another couple having the same experience as us. We ended up sharing the igloo with them as we tried to make the most of the night. Would rate 0 stars if possible.
   

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2. A

   Arian

   Cincinnati

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 5

   The place had a great vibe, the food was delicious, and the server was super friendly.
   

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3. P

   Phaedra

   Cincinnati

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Unfortunately, as much as I have enjoyed this restaurant in the past, New Year’s Eve was awful! Even though they had a pre-planned menu and we had to pay ahead of time, they ran out of almost everything by our reservation time. The service was poor. The waitstaff was overwhelmed and I think our server was crying because other patrons were so upset about them being out of food. They even ran out of all desserts. That’s right. We couldn’t even have the dessert from the pre-paid, pre-planned menu. Even more of a disappointment was that there was absolutely no ringing in of the new year. A football game played on tv. There was no announcement and no formal New Year celebration.
   

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4. K

   Kara

   Cincinnati

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 2

   Any criticism I have is for management only. The wait staff were wonderful and the service I received was excellent. HOWEVER, we made a 9:30 pm reservation for the NYE dinner, and by the time we got there many of the food items for the dinner were gone. When we did this same dinner a few years ago this was not a problem. Our waitress was fantastic and very helpful, but this was certainly an issue of poor planning on the part of management. Something that also happened is that there were frequent issues with other people’s reservations, and since we were seated by the hostess stand we had to frequently listen to heated arguments between customers and staff. The atmosphere was very tense and made it difficult to enjoy conversations between my friends and I. Overall I think this is my last year doing this dinner.
   

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5. N

   Nancy

   Cincinnati

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   This place could be really nice, as it has a great ambiance and drinks. DO NOT go here for a pre-fixed menu on a holiday. We made reservations for NYE as the marketed menu looked great. The advertisement was nothing but a smoke show. The restaurant was not prepared with enough food and took more reservations than they could accommodate. We were seated an hour after our reservation time and then we were left with all of the decent food choices already gone. All the red meat options were gone and literally all of the dessert options were gone. So we ended up spending $240 for overcooked and cold fish and some artichoke dip. Left extremely disappointed. The worst dining experience we’ve had in Cincinnati.
   

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6. L

   Lexie

   Cincinnati

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   We had 8:30 reservations and didn’t get seated til 9:55. The waitress was great and did her best. We sat at the bar and got drinks before. At one point the bartender who was a bald dude I asked for a drink whenever he had a chance and he just said not right now in a rude tone and kept doing other things. The kitchen was not prepared at all. They were out of 3 of the 6 main course options and ran out of filet. Luckily they were able to get more and we got to have the filet. It was delicious food. They ran out of all three dessert options so they comped two drinks for us which was an ok substitute. The greenhouse was so fun. It’s just crazy we had 8:30 reservations and didn’t end up getting our first course til 10:30 and main course til 11:30. Will not be returning definitely a one and done for us. But shoutout for our waitress for doing the best job possible and being able to get us Filet which I remembered her name!
   

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7. T

   Tracy

   San Francisco

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We dine here occasionally. Always pleased. Just a little disappointed with the experience on New Year’s Eve. We had to wait 45 minutes for our greenhouse. There was an issue in the kitchen that delayed the party in front of us. The kitchen was out of some of our choices from the menu. It was a bit costly to have the unfortunate events.
   

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8. M

   Mike

   VIP

   Cincinnati

   40 reviews

   4.0

   40 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   We were there on New Year’s Eve and they handled it very well with the crowded people that they had there. The food was very good. Would definitely go back again.
   

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9. N

   Nancy

   Cincinnati

   4 reviews

   3.0

   4 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Food was satisfactory for brunch; prices seemed to align with other restaurant prices for comparable items. Side of fries was $10...not a good value. Service was good. We were practically the only ones in the restaurant prior to a Bengals game...thought was odd even though not located at the Banks or super close to Paycor.
   

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10. L

    Lisa

    VIP

    Cincinnati

    53 reviews

    5.0

    53 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The ambiance is beautiful, the service was very good. We will be back.
    

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