Siena Tuscan Steakhouse

Review summary

1. N

   Niles

   VIP

   Western NC

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was wonderful! Exactly what we were looking for...
   

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2. D

   Daydree

   VIP

   Jackson Hole

   7 reviews

   3.0

   7 reviews

   Dined on December 14, 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 1

   Service was very slow but the food was delicious. Was not our waiters fault the restaurant was packed with large parties.
   

   Siena Tuscan SteakhouseResponded 6 days ago

   Thanks for visiting us, Daydree. We're thrilled to hear that you enjoyed the food and found value in your experience at Siena Tuscan Steakhouse. We apologize for the slower service you experienced due to the crowd, but we're glad it didn't overshadow your overall experience. We appreciate your feedback and look forward to serving you again soon. Best regards, The Management Team
   

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3. J

   Jeff

   VIP

   Kansas City

   8 reviews

   2.0

   8 reviews

   Dined on December 9, 2024

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 4

   Waitress was great but restaurant was very understaffed. I’m sure that it was out of your control but it was a huge concert night and I hoped you would have been prepared.
   

   Siena Tuscan SteakhouseResponded on December 10, 2024

   Thank you for your feedback. We’re glad to hear your waitress provided great service, but we sincerely apologize that the evening fell short of your expectations. We strive to anticipate and prepare for busy nights, and we regret that we missed the mark during such a busy time. Your comments are greatly appreciated and will help us ensure we’re better prepared in the future. We hope to welcome you back for a smoother, more enjoyable experience. Best, The Management Team
   

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4. D

   David

   Kansas City

   2 reviews

   5.0

   2 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our cocktails were delicious. The wedge and beet salads were excellent… the best in town. Our steaks were grilled to perfection, tender and delicious. The staff was exceptional and quick to attend to every need without being a distraction. The music selections were also very good, and the ambiance was great.
   

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   Siena Tuscan SteakhouseResponded on December 10, 2024

   Thank you so much for your kind words! We’re thrilled to hear you enjoyed our cocktails, salads, and perfectly grilled steaks. It’s wonderful to know our team provided exceptional service and that the ambiance, including the music, helped make your dining experience memorable. We look forward to welcoming you back soon for another exceptional evening! Best, The Management Team
   

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5. J

   John

   VIP

   Baltimore

   12 reviews

   4.0

   12 reviews

   Dined on November 29, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Make sure to let them know if you want sauce and a dallop of butter on your steak or not. The sauce is very salty and they put the butter on after the meat has rested so it doesn't melt on the steak. Otherwise everything was great.
   

   Siena Tuscan SteakhouseResponded on December 10, 2024

   Thank you for sharing your feedback, John. We’re glad to hear you enjoyed your experience overall. We always strive to tailor every dish to our guests’ preferences, so we appreciate your insight regarding the sauce and butter. Should you join us again, our team will be more than happy to accommodate your requests to ensure your steak is prepared exactly how you like it. We hope to welcome you back soon! Best, The Management Team
   

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6. D

   Dixie

   San Francisco

   1 review

   2.0

   1 review

   Dined on November 28, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Thanksgiving brunch was disappointing. Our reservation was for 215 and there was no attendant to Check anyone in line until 235. Once finally seated, the food was cold, empty, and the serving spoons were dirty. Gravy was watery? Eggs cold. Brocolli disgusting.
   

   Siena Tuscan SteakhouseResponded on December 10, 2024

   Thank you for taking the time to share your experience with us Dixie. We’re truly sorry to hear that your Thanksgiving brunch did not meet expectations. We aim to provide an exceptional experience for every guest, and it’s disappointing to learn that we fell short. Your feedback regarding the wait time, food quality, and presentation has been shared with our team to ensure we address these issues and improve moving forward. We hope you’ll consider giving us another chance in the future so we can provide you with the experience you deserve. Best, The Management Team
   

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7. C

   Charlie

   Kansas City

   6 reviews

   3.0

   6 reviews

   Dined on November 28, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Service was next to none and gratuity was automatically added to the check. Our reservation was at 2pm and the desserts were mostly gone and what was there was a mess! I’m a Marriott Bonvoy Platinum member and not what I expected!
   

   Siena Tuscan SteakhouseResponded on December 10, 2024

   Thank you for sharing your feedback with us Charlie. We’re truly sorry to hear that your recent experience did not meet your expectations, especially as a valued Marriott Bonvoy Platinum member. We strive to provide excellent service and a memorable dining experience for all our guests, and it’s clear we missed the mark during your visit. Your concerns regarding the service, dessert availability, and presentation have been shared with our team to ensure improvements are made moving forward. We appreciate your loyalty and hope you’ll consider joining us again so we can provide the level of experience you expect and deserve. Best, The Management Team
   

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8. J

   Jennifer

   New Mexico

   2 reviews

   5.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thanksgiving brunch buffet was absolutely THE BEST!! We enjoyed everything we tried, and there was so much to choose from! We’re already looking forward to coming back next year!
   

   Siena Tuscan SteakhouseResponded on December 10, 2024

   Thank you for sharing such a wonderful review, Jennifer! We’re delighted to hear you loved our Thanksgiving brunch buffet and that everything you tried was a hit. It means so much to us that you’re already looking forward to next year—we can’t wait to welcome you back! Best, The Management Team
   

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9. L

   Lisa

   Kansas City

   1 review

   4.0

   1 review

   Dined on November 28, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The food was excellent. It was busy, so the service was a little slow. Usually pretty understandable, but for the price we hoped for a little better. We were still very happy with the meal and experience.
   

   Siena Tuscan SteakhouseResponded on December 10, 2024

   Thanks for visiting us at Siena Tuscan Steakhouse. We're thrilled to hear that you enjoyed the food and had a positive experience. We apologize if the service was a bit slow during your visit. We always strive to provide the best service possible, and your feedback helps us improve. We hope to see you again soon for another excellent meal! Best, The Management Team
   

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10. D

    Daniel

    New York City

    6 reviews

    5.0

    6 reviews

    Dined on November 8, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Very pleasant dining experience. Food and service was great. The Ambassador hotel is lovely and the adjoining Siena Tuscan Steakhouse is great.
    

    Siena Tuscan SteakhouseResponded on November 25, 2024

    Thanks for visiting us at Siena Tuscan Steakhouse! We're thrilled to hear that you had a pleasant dining experience and enjoyed both our food and service. It's fantastic to know that you appreciated the ambience of our hotel and the adjoining property. Your kind words mean a lot to us and we look forward to welcoming you back soon. Best regards, The Management Team
    

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