Smith & Wollensky - Burlington

Smith & Wollensky - Burlington reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jon VIP

   Greater Boston1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Avoid this place go to capital grille, Ruth Chris or black and blue instead we went for Mothers day dinner. Service was terrible, had to ask for bread took 10 minutes. Next Wife, daughter, and I all ordered the 10oz filet. They came fairly quick but problem was we didn’t have steak knives yet. Nothing to cut the steak but a butter knife we waited a few minutes with steaks in front of us and server was nowhere to be seen so I went to bar. Bartender was very apologetic I then saw bartender hand the knives to our server on a platter. 2-3 minutes later the server came over and said sorry there was a “shortage” on knives when I had just witnessed him a few minutes earlier handed them lied directly to my face. At this point the steaks were sitting in front of us for 7-8 minutes. Therefore became overcooked. Server then took forever to come back when I ordered another glass of wine for my wife. The service was so bad that I asked for the bill he then took another 5-6 minutes noticed me looking for him and then went to computer to print our bill. I just handed him my card at that point. The bill was $330 I wouldn’t pay $30 for that meal/service given the chance again. We frequent steakhouses such as Ruth Chris in Waltham and capital grille in Burlington. This restaurant isn’t in the same strata sphere as those places. I’d rather go to a pub for 1/3 the price. Service and food would have been better. Avoid this place completely or save your money.
   

   Smith & Wollensky - BurlingtonResponded 1 day ago

   Hello, My name is Sam, I’m the GM here at S&W Burlington. I would like to thank you sincerely for reaching out to me in detail about your less than perfect experience at our location. I have just assumed control of the store about 6 months ago and I'm aware of the areas of opportunity under my new regime. If it is possible, I would like to set a call up with you at your earliest convenience regarding your time with us. I am available today, tomorrow, or if there is another time that suits you better, I am happy to accommodate. I look forward to hearing from you soon. Thank you so much for your continued support of our brand, your time, and consideration of dining with us. Sincerely, Sam Caltagerone
   

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2. R

   Richard

   Greater Boston9 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely divine - food was excellent and 5+stars on the service
   

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3. P

   Patrick

   Greater Boston1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Visited the Burlington, MA location and had a fantastic experience from start to finish. The service was excellent—from the warm welcome at the door to the attentive receiving staff and dinner service. The food was perfectly cooked, and the timing of the drinks, appetizers, and main course was spot on.
   

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4. P

   Paula VIP

   Greater Boston32 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful Mother's Day lunch. Javier our server was very attentive and ensuring that everything was to our liking. He and the manager went above and beyond to ensure everything was excellent. The hostess also found main level seating since my 92 year old mother wouldn't be able to make it up the stairs. The food tasted delicious and Mom and I especially enjoyed the lobster tail in the surf and turf for 2. Thank you for a lovely afternoon.
   

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5. l

   leanne

   Greater Boston1 review

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Open table says they have brunch, but they do not have brunch. The restaurant was great though.
   

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6. C

   Cynthia

   Greater Boston9 reviews

   4.0

   Dined on May 7, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Excellent service, steak was delicious, salmon could have been cooked a little less but was good.
   

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7. J

   Joan

   Greater Boston3 reviews

   5.0

   Dined on May 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and I celebrated our wedding anniversary at the Burlington location of Smith & Wollensky. It was the best meal and experience we’ve ever had. Our server was warm, kind, professional and very attentive to all our needs. She, and her helpers, made the experience so enjoyable. The food, absolutely delicious! Everything from appetizers, the oysters and the angry shrimp, entrees and sides, the steak, fried onions, hash and corn, cooked to perfection! Then, desserts and coffee, chef’s kiss! The manager, Sam, was a complete Rock Star! We felt like we were the only ones in the restaurant. I can not recommend Smith & Wollensky, Burlington location, any higher!
   

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8. T

   Theresa VIP

   Alabama14 reviews

   2.0

   Dined on May 3, 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   Service staff were diligent and pleasant. Food was overall disappointing...Filet and prime rib lacked flavor, blah...prime rib end cut was rare. Malbec was excellent and the best part of the meal. I am glad we did not order a more pricy cut of beef...I think at least the prime rib should have been more flavorful. For a restaurant to boast being a steak house, the beef should be outstanding, I believe. This is a one and done visit for me...
   

   Smith & Wollensky - BurlingtonResponded 1 day ago

   Hello, My name is Sam, I’m the GM here at S&W Burlington. I would like to thank you sincerely for reaching out to me in detail about your less than perfect experience at our location. I have just assumed control of the store about 6 months ago and I'm aware of the areas of opportunity under my new regime. If it is possible, I would like to set a call up with you at your earliest convenience regarding your time with us. I am available today, tomorrow, or if there is another time that suits you better, I am happy to accommodate. I look forward to hearing from you soon. Thank you so much for your continued support of our brand, your time, and consideration of dining with us. Sincerely, Sam Caltagerone
   

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9. a

   anne

   San Francisco2 reviews

   5.0

   Dined on May 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always have a wonderful dinner and time at Smith & Wollensky Burlington!
   

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10. e

    erin

    Greater Boston2 reviews

    5.0

    Dined on April 26, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our server Samantha was so attentive, helpful and kind. Food was delicious.
    

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