Smith & Wollensky Steakhouse - Miami

Review summary

1. C

   Carmine

   Miami

   5 reviews

   vip
   1.0

   5 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 5

   Disappointed and Unwelcome Experience at Smith & Wollensky Miami Beach Unfortunately, our recent visit to Smith & Wollensky in Miami Beach was a disappointment from the moment we arrived. We chose this venue for a special dinner to express gratitude to an important supplier, but the experience fell far short of expectations. Upon arrival, the welcoming team was unnecessarily rude. Despite informing them that we wanted to order wine and appetizers as a compliment to the other couple we were waiting for, they insisted that we could not be seated until our entire party was present. This lack of flexibility set a negative tone right from the start. Once seated, the service did not improve. Our waiter was unfriendly and seemed disinterested in providing a welcoming or enjoyable experience. To make matters worse, at around 9 PM, the lights in our section were abruptly turned off—a tactic to push us out of the table. This was unprofessional and incredibly disrespectful, considering we were still finishing our meal. Unfortunately, the food also missed the mark. The porterhouse steak, a highlight we were eagerly anticipating, was overcooked. At that point, the meal felt like a complete disaster, overshadowing the purpose of the evening. It is disheartening to see such a reputable establishment deliver such a poor experience. What was meant to be a memorable evening became an embarrassing and frustrating ordeal. I hope Smith & Wollensky addresses these issues to ensure that other patrons don’t face the same disappointment.
   

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2. K

   Kenneth

   New York City

   43 reviews

   vip
   5.0

   43 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We, usually, sit at the bar. These people are the best, friendly, professional and super courteous. Always enhances the experience.
   

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3. N

   Nadine

   Montreal

   5 reviews

   3.0

   5 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We ordered a medium cooked swinging tomahawk and it came very well done. The service was awesome and they got us a new one but much later and it was undercooked rare. Otherwise we love this place. The service is great and we will keep coming back despite the mishap this time
   

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4. S

   Sandra

   Toronto

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ya hemos visitado otro en Chicago y no te decepciona , la comida y el Servicio de 10
   

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5. J

   Jack

   Cleveland

   37 reviews

   vip
   3.0

   37 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 5

   Servers were great manager not so good rushed us out
   

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6. F

   Francisco

   Miami

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente Gracias por todo. Maravilloso en general.
   

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7. a

   adriana

   Monterrey

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our dinner was amazing, the service of Elena and Javier’s drinks were incredible. My only recommendation is for the restrooms to be cleaned.
   

   Smith & Wollensky Steakhouse - MiamiResponded 6 days ago

   Hi, We're delighted to hear that you had an amazing dinner at Smith & Wollensky Steakhouse - Miami. It's great to know that our service and drinks met your expectations. We also appreciate your feedback about the restrooms. We're always striving to provide the best experience for our guests, and your comments will help us improve. Thank you for your kind words and for choosing us for your dinner. We hope to see you again soon! Best, The Management Team
   

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8. S

   Salvador

   Las Vegas

   5 reviews

   vip
   5.0

   5 reviews

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Estuvimos muy a gusto la comida y El servicio excelente fue cena de aniversario y la Pasamos de lujo, no es la primera vez y volveremos
   

   Smith & Wollensky Steakhouse - MiamiResponded 6 days ago

   It was a pleasure to have been able to make such a memorable experience for you, that you felt us worthy of a 5 star rating!. Looking forward to your next visit with us. Kind Regards, Matias Perez Manager Smith & Wollensky, Miami 1 Washington Ave. | Miami Beach, FL 33139
   

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9. G

   George

   San Francisco

   9 reviews

   5.0

   9 reviews

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food, location, service and ambience were terrific. The meal was not inexpensive but was worth it.
   

   Smith & Wollensky Steakhouse - MiamiResponded 6 days ago

   Thanks for visiting us at Smith & Wollensky Steakhouse - Miami. We're thrilled to hear that you enjoyed our location, service, and ambiance. We're also glad that you found the meal to be worth the cost. Your feedback is invaluable to us. We look forward to serving you again soon.
   

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10. F

    Frank

    Miami

    1 review

    vip
    5.0

    1 review

    Dined on November 18, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great as always, will return sooner than later. Jumbo stone crabs were magnificent.
    

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