Smith & Wollensky - Wellesley

Smith & Wollensky - Wellesley reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. p

   peter

   Greater Boston1 review

   4.0

   Dined on May 22, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Overall experience was very good, food and service were excellent but the prices were too high!
   

   Smith & Wollensky - WellesleyResponded 4 days ago

   Hi Peter, glad you enjoyed dining with us, we do purchase only the finest quality beef and seafood and to get a lesser product would not be satisfying to our guests needs, we certainly will do our very best to ensure a quality product and service which matches our menu. Thank you again for a glowing review.
   

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2. C

   Christy VIP

   New York City154 reviews

   5.0

   Dined on May 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious meal and wonderful staff that helped us celebrate our anniversary!
   

   Smith & Wollensky - WellesleyResponded 4 days ago

   Anniversaries are such a special occasion and the fact you chose to celebrate here with us is humbling and greatly appreciated. So glad we could make it special and memorable for you. Than you.
   

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3. J

   Jesse

   Raleigh3 reviews

   3.0

   Dined on May 19, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   We had a good meal but our service was subpar. It was apparent looking at other servers engagements at other tables that ours was not at the same level. Disappointing for a special night out, inconsistent and/ or undertrained staff is clearly evident.
   

   Smith & Wollensky - WellesleyResponded on May 21, 2025

   Hi Jesse, we certainly are sorry you did not feel you received the 5-star service we are accustomed to giving. We certainly can do better and will. When you have, a free minute would love to give you a call to get some more details so we can begin looking into this. Please either send number privately send it via email and we will sort out any issues and correct them. Thank you again and so very sorry. Look forward to hearing from you.
   

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4. D

   Desiree VIP

   Miami - Dade4 reviews

   2.0

   Dined on May 17, 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 5

   Unfortunately, we waited over an hour and a half for our food to come out and once our two of the dishes were disappointing.
   

   Smith & Wollensky - WellesleyResponded on May 19, 2025

   Thanks for the feedback, Desiree. We understand that waiting for your food can be frustrating and we apologize for the delay you experienced. We're also sorry to hear that our dishes didn't hit the mark for you. We appreciate your honest feedback and will use it to improve our service. We hope you'll give us another chance to impress you with our food and service. Please feel free to contact us at 781-992-5150
   

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5. M

   Mark VIP

   Las Vegas105 reviews

   3.0

   Dined on May 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We frequent S & W steakhouses in various parts of the country. Candidly this was a disappointing experience. We routinely bring wine and are charged a corkage fee which we’re happy to pay. Additionally, we always take a wine that is not an available on their list. On this occasion, wine in hand I was told their specific restaurant policy was different and they would not decant our wine. Always a great way to start the evening. Next I ordered a 2017 Bertani Amarone from their list and was brought a 2019. Need I say more. Service was inconsistent at best as our waiter disappeared for large periods of time forcing us to flag other staff to meet our needs. In our party of four, two steaks were incorrectly cooked, one overcooked and one undercooked. The undercooked steak was refired while the rest of our party ate. No sincere apology, no visit by a manager, nothing. For $800+, or $200 per person many other choices in the Framingham/Wellesley area. Suffice to say I will not be back and advise diners to seek an alternate choice.
   

   Smith & Wollensky - WellesleyResponded on May 21, 2025

   Hello, Mark We are just so sorry dinner did not deliver the time in which you and all our guests have come to expect here at Smith & Wollensky. I can assure you that we will recreate your experience and this instance will be in the rear view mirror. If I may when you have a moment please give us a call so I can get gather some more information and make sure you and your guests are made whole. At your leisure please 781.992.5150 Ty
   

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6. L

   Laura

   Greater Boston4 reviews

   5.0

   Dined on May 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   AMAZING! Worth every penny and treated like royalty. Thank you to our server Ilia. He was awesome. Can’t wait to go back!
   

   Smith & Wollensky - WellesleyResponded on May 14, 2025

   So very happy your time was enjoyed and appreciated. That is goal #1
   

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7. M

   Matthew

   Greater Boston1 review

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   My family of four came in for a 6pm dinner reservation on Mothers Day. We are regular diners and have had bad service before but this was truly terrible. As a former waitress, I generally try to avoid complaints because I know there are lots of dynamics that can impact service. But for the prices you charge, the service we experienced was unacceptable. - We waited for 25 minutes before anyone acknowledged our table and brought water. And it was the host. - We waited another 15 minutes for drinks - After being there nearly 40 minutes we saw our waitress for the first time. - we placed our order and waited for water refills. - my 10 year old spilled his soda and at least 6 waiters and bus boys walked by us as we scrambled to clean up and did not even offer to help. - we finally got our waitress attention and asked for more napkins and a new soda. She left the dirty napkins on the table and didn’t bring new ones till we asked several more times - she used the same soda glass for the refill despite that it was filled with crumbs and paper straw wrappers - my husband and I ordered salmon which was supposed to come with morel mushrooms- the reason I ordered it. There were no mushrooms. When I asked the waitress she said they must have changed the preparation. The salmon was mediocre at best - my son’s steak was rare not medium rare but no one came by to check on us till the end of the meal - i mentioned the morels and bad service to the host or manager and the missing morels. He shrugged his shoulders without apology
   

   Smith & Wollensky - WellesleyResponded on May 14, 2025

   Hello Matthew, I really am sorry that your special day started and finished like that, certainly not the experiences we have been trained to deliver. I have called and left a message and when you are free would love to chat about this and get a solution worked out so that this is simply a 1 off and put you and your family in a more comfortable position when it come to Smith & Wollensky. Look forward to speaking with you.
   

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8. D

   Dave VIP

   Greater Boston1 review

   2.0

   Dined on May 10, 2025

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 1

   Very disappointed with the table we seated in in a back room with lots of children We booked the reservation three weeks ago. We expected an intimate dinner and it was very loud.
   

   Smith & Wollensky - WellesleyResponded on May 14, 2025

   Hi David, we are sorry you did not enjoy your time with us, sometimes around holidays the restaurant does host a variety of family's and young adults do accompany. If at any time you are uncomfortable with any seating assignment please let us know and we will be more than accommodating and move you to a more acceptable area in the restaurant. Again so very sorry.
   

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9. C

   Calvin

   Greater Boston13 reviews

   5.0

   Dined on May 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding food & service as usual. Been here many times and it remains my go-to place for business meetings or casual gatherings.
   

   Smith & Wollensky - WellesleyResponded on May 8, 2025

   Thanks for the review, Calvin! We're thrilled to hear that you enjoyed your experiences at Smith & Wollensky - Wellesley. It's always a pleasure to serve you, and we're glad we could make your gatherings a success. We look forward to seeing you again soon!
   

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10. M

    Monica VIP

    Caribbean3 reviews

    3.0

    Dined on May 3, 2025

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 3

    The food is overpriced for the quality. While the meat was excellent, the Caesar salad tasted stale, and the carpaccio and side dishes were underwhelming.
    

    Smith & Wollensky - WellesleyResponded on May 8, 2025

    Hey Monica, We appreciate you taking the time to share your feedback with us. We're glad to hear that you enjoyed the meat and service at Smith & Wollensky - Wellesley. However, we're sorry to hear that our Caesar salad and carpaccio didn't meet your expectations. We take pride in our food quality and will certainly take your feedback into account. We hope to have the opportunity to impress you with our food in the future.
    

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