Smugglers

Review summary

1. S

   Sharmane

   VIP

   Calgary

   9 reviews

   2.0

   9 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   It was OK. The no salad bar is a big change and a really disappointing one. It’s very clustered here now and the noise carries so we listened to almost two hours of babies crying non stop. A few in our group liked their prime rib but one cut was very poor. The pasta was good but bland. The Ribs were awful though, no one ate them. The cheese bread was the star of the show. I wouldn’t recommend this place and we don’t intend on returning ourselves.
   

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2. D

   David

   VIP

   Atlantic Canada

   9 reviews

   2.0

   9 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   We were sat in the bar for New Years Eve dinner. Ambiance in the bar is lack-luster with too much lighting. Requested the Smugglers Amber beer - out. Asked for a 9 ounce red wine and received a glass of wine filled to the rim - not classy. We were only checked on once by our server, which resulted in the shortest meal I've ever had at a nicer non-chain restaurant (45 min). It was very underwhelming and was not a great New Years Eve experience for myself or my daughter.
   

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3. T

   Travis

   Calgary

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. Great atmosphere. And great service. And the food was delicious.
   

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4. c

   colin

   Calgary

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   They gave our reservation in the dinning room away to another couple whose name was “similar” they said. They then put us in the bar, a dark raised cubical directly across from bar, awful ambiance. Slow to be served. Had to ask for our wine. Had to ask for horseradish that was to have come with meal. Very disappointing for a New Years Eve celebratory dinner we were looking forward, especially after making reservations weeks before, and answering their many texts of confirmation.
   

   SmugglersResponded 2 days ago

   Dear Colin, Thank you very much for your review, I am sorry to hear that you did not enjoy the atmosphere of the bar. Please reach out before your next visit and we will ensure that your receive your preferred table. Kind Regards, Jean-Michel
   

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5. N

   Nancy

   Calgary

   6 reviews

   4.0

   6 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Smugglers would normally get all 5 stars. However, the day before our reservation we were told they were now doing a fixed menu… gives no choice to go elsewhere at the last minute before New Years Eve, next was having to sit beside a large group with a toddler… didn’t expect to have to spend a special evening out dining beside a toddler ( I love kids but not at finer dining establishments), which leads to the noise level of a squealing child, the food was good as we had prime rib… the starters not so much. I booked for the oyster bar which was not available now with a fixed menu. 5 stars go to our server Marvin, he was attentive even with having to oversee a lot of other tables, friendly, and professional… thank you Marvin for making our night!
   

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6. B

   Bruce

   Calgary

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Normally the prime rib is excellent. Last night it was dry not tough but not really enjoyable. As well they had a special menu only. I thought when booking we could order from normal menu. Instead of 38 for prime rib it was 59. In their defense the server asked how it was and I mentioned that it was not great. She offered to replace it and I said it was okay. Guess I only have myself to blame. As we walked out I saw other prime ribs that looked more like what I would have expected.
   

   SmugglersResponded 2 days ago

   Dear Bruce, Thank you very much for your review. I am sorry to hear that you did not enjoy your Prime Rib. Please let me know when you will return and I will personally ensure that that your cut exceeds your expectations. Kind Regards, Jean-Michel
   

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7. D

   Darcy

   Baja California

   4 reviews

   5.0

   4 reviews

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great time. Service was excellent. We had the walk the plank. Excellent value for the amount of food. Would feed 3 people with regular appetites. The flavors were excellent. All 5 different meats had distinct and delicious flavor.
   

   SmugglersResponded 2 days ago

   Dear Darcy, Thank you very much for your review, I am glad that you enjoyed the Plank, it does showcase the best dishes that Smugglers offers. We are looking forward to your return in the near future. Kind Regards, Jean-Michel
   

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8. S

   Shannon

   Calgary

   2 reviews

   5.0

   2 reviews

   Dined on December 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. The steak soup was delicious!
   

   SmugglersResponded 2 days ago

   Dear Shannon, Thank you very much for your review, we are looking forward to welcoming you back in the near future. Kind Regards, Jean-Michel
   

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9. T

   Tracey

   VIP

   Calgary

   2 reviews

   2.0

   2 reviews

   Dined on December 25, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Dined here for Christmas buffet and felt it was way overpriced for what was available. There was barely any turkey served, gravy was tasteless and side dishes were mostly cold. Unfortunate considering it cost $199 for three people.
   

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10. A

    Allison

    Calgary

    5 reviews

    5.0

    5 reviews

    Dined on December 25, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Classic restaurant Excellent experience as always Love the atmosphere and hospitality
    

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