SOL Mexican Cocina - Irvine

Review summary

1. r

   richard

   VIP

   Las Vegas

   95 reviews

   1.0

   95 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   By far one of the worst dining experiences I have ever had. The waitress was in way over her head. Took 15 minutes before she even got to our table to order drinks. After drink order was in chips finally arrived but drinks came literally 30 minutes later. When she did show up for food order, she messed that up too. Food came out probably after another 30 minutes. Then she disappeared entirely and never saw her again. Had to flag down another waiter to close out and get check. As a matter of fact, all the people in our section waited hours as well. This was a complete disaster. Did not even get any kind of comp on the check for being there almost 2.5 hours with barely food and no service.
   

   Is this helpful?

   Report
2. M

   Mike

   Houston

   12 reviews

   5.0

   12 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and good! We started with Happy Hour in the bar. The watermelon margarita and the jalapeño margarita were awesome! Then we sat (10 people) so no small group… Austin was our server and was so fun and super on top of everything. The fajitas were so good. The calamari was also good but very different than typical (one large piece rather than small ones). The ambience was very cool! We would definitely return!
   

   Is this helpful?

   Report
3. E

   Erin

   Orange County

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Awful food. Service slow . 1 out of 6 in our party thought their food was okay. We will never go back.
   

   Is this helpful?

   Report
4. J

   Jim

   VIP

   Orange County

   17 reviews

   4.0

   17 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was decent. Not fancy, good location to get in and out in a hurry.
   

   Is this helpful?

   Report
5. J

   Jillene

   Orange County

   1 review

   3.0

   1 review

   Dined on December 17, 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 5

   We were on time , yet had to wait 10 minutes to be seated Took waiter a while to come to us, but he had a lot of tables & large parties Bill was wrong & manager stepped into help I’m blaming it all on timing- big groups due to holidays Will be back though!
   

   Is this helpful?

   Report
6. M

   Michelle

   Orange County

   4 reviews

   2.0

   4 reviews

   Dined on December 15, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Poor service, fair food. We had asked for more chips and salsa and the server actually responded, "be patient" and walked away. We were all taken aback. What kind of response was that? He then proceed to take 20 minutes to return with a basket of chips and salsa. We kept having to flag him down to order more food and dessert. I guess he didn't care to give us good service since we were a party of 8 and the gratuity was automatically added. Food was standard. No reason to return.
   

   SOL Mexican Cocina - IrvineResponded on December 16, 2024

   Thanks for the feedback, Michelle. We're truly sorry to hear about your experience at SOL Mexican Cocina - Irvine. We aim to provide excellent service to all our guests and it seems we fell short during your visit. We appreciate your patience and understanding. We're also sorry to hear about the issues with the service and the food. We'll definitely take your feedback into account as we continually strive to improve our customer experience. We hope you'll give us another chance to provide the good service and food that we're known for. Best regards, The Management Team
   

   Is this helpful?

   Report
7. R

   Renee

   Orange County

   6 reviews

   5.0

   6 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious the atmosphere was exactly what we needed, and the service was pleasant and they were attentive. Many Thanks!
   

   SOL Mexican Cocina - IrvineResponded on December 16, 2024

   Thanks for visiting us, Renee! We're thrilled to hear that you enjoyed your dining experience at SOL Mexican Cocina - Irvine. It's wonderful to know that you appreciated our food, atmosphere, and service. We always strive to provide pleasant and attentive service, and we're glad we hit the mark for you. We appreciate your kind words and look forward to serving you again soon! Best regards, SOL Mexican Cocina - Irvine Management Team
   

   Is this helpful?

   Report
8. L

   Lauryn

   VIP

   Orange County

   1 review

   1.0

   1 review

   Dined on December 9, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our service was horrible. The server was not friendly at all. I don’t know his name, but we barely saw him the whole time we were there. I had to get up several times to find another server to ask for things since our server barely came to our table. At the end he came by to tell us he has been at the bar because someone was let go or sent home, but absolutely no excuse for the horrendous service we were given. We still tipped 20%, as I’m a server as well and understand we rely on tips, but this experience will likely keep me from ever coming back to this restaurant ever again.
   

   SOL Mexican Cocina - IrvineResponded on December 9, 2024

   Thanks for the feedback. We're truly sorry to hear about your experience at SOL Mexican Cocina - Irvine. It's disappointing to hear that our service did not meet your expectations. We always strive to provide excellent service and it's clear we fell short during your visit. We're also sorry to hear about the confusion about your server's position. Your satisfaction is our priority and we will address these issues with our team to ensure a better experience in the future. We hope you'll give us another chance to serve you better. Best regards, The Management Team
   

   Is this helpful?

   Report
9. F

   Frank

   VIP

   Los Angeles

   564 reviews

   4.0

   564 reviews

   Dined on December 7, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   A friendly hostess, nice indoor and outdoor seating, good service but average food. Sort of underwhelming but they do have a vast menu and we didn’t try everything on their menu. Cocktail pricing was reasonable and there’s easy parking next door with 1.5 hours free with validation from the hostess.
   

   SOL Mexican Cocina - IrvineResponded on December 8, 2024

   Thanks for the review, Frank! We're glad to hear that you enjoyed our indoor and outdoor seating and our friendly service at SOL Mexican Cocina - Irvine. We're sorry to hear that our food didn't quite hit the mark for you. We strive to provide a wide variety of food and drinks, so we appreciate your feedback on our menu. We're happy that you found our pricing reasonable and enjoyed the free parking. We hope to welcome you back soon for a better experience!
   

   Is this helpful?

   Report
10. J

    John

    VIP

    Orange County

    47 reviews

    4.0

    47 reviews

    Dined on December 2, 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 5

    Food was very good. We came on a Sunday evening and the restaurant wasn’t very busy, but the service was slow even to get a drink order in.
    

    SOL Mexican Cocina - IrvineResponded on December 8, 2024

    Thank you for your review and we appreciate you taking the time to share! We do apologize for the slow service that we received and will address this with our team.
    

    Is this helpful?

    Report