Splash Pool Bar & Grill at Four Seasons Hotel Baltimore

Review summary

1. F

   Forte

   El Paso

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent accommodations, staff was helpful in getting us settled in. Thanks Four Seasons .
   

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2. T

   Tamisha

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a small group, we were able to enjoy the views, cabanas and the service was what you would expect for Four Seasons. Only caveat is the rink was not ice, if you’re looking for a real ice skating rink you will be disappointed. Come for the ambience, the backdrop, the fire pit, the service and the empanadas.
   

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3. R

   Ron

   Baltimore

   2 reviews

   5.0

   2 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect venue. Excellent experience. Everyone was attentive.
   

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4. S

   Sara

   Baltimore

   6 reviews

   2.0

   6 reviews

   Dined on December 7, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   The winter ice skating is not real ice. For the price point it was a let down for sure. Hot cocoa lukewarm
   

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5. T

   Tushar

   Baltimore

   1 review

   2.0

   1 review

   Dined on November 28, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   It was less than what I expected. I love Four Seasons. Unfortunately, this ruined my respect for the Four Seasons.
   

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6. P

   Pamela

   Baltimore

   3 reviews

   2.0

   3 reviews

   Dined on October 27, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Maybe since I went on the last day it wasn’t a great experience. The pumpkins were really picked over and the food selection wasn’t great at all. The only activity for the children was drawing on pumpkins. Just to boring for a pumpkin patch.
   

   Splash Pool Bar & Grill at Four Seasons Hotel BaltimoreResponded on November 11, 2024

   Hi Pamela, thank you for taking the time to share your thoughts with us on your visit to the Pumpkin Patch. We are sorry to hear you did not have a positive experience. We are constantly striving to improve, and your input will be shared with our team internally. We hope you will come back to visit us in the future.
   

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7. OT

   OpenTable Diner

   VIP

   Caribbean

   2 reviews

   5.0

   2 reviews

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All of the staff there was truly amazing. From Kassandra at the spa, to the pool manager Nick, to Hannah and Kyle. The fact that I remember all of their names after an entire day of being outside in a pumpkin patch with three kids, speaks volumes in itself. I had a wonderful time thanks to them. You guys are amazing!!
   

   Splash Pool Bar & Grill at Four Seasons Hotel BaltimoreResponded on November 11, 2024

   Thank you so much for your kind comments about your visit to the rooftop Pumpkin Patch! We're thrilled you had such an exceptional experience, and that our entire team went above and beyond. We'll be sure to share your appreciation with them. We look forward to welcoming you and your family back soon!
   

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8. V

   Veronica

   Coastal Georgia

   1 review

   2.0

   1 review

   Dined on October 26, 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 5

   Horrible outside of the view!! After asking twice, waited almost 20 mins for a server. Food was served in room service containers; which were stacked, and left on the table for us to manage. Waited an additional 10-15 mins just for ketchup. Server was nice but not attentive; unfortunately, gratuity was already included: but definitely not earned. Pumpkins were not included in the ticket price; they were an additional $10 with gourds the size of my hand, being the only thing included in the price we paid to attend. The “painting” for children, were actually a plethora of nearly all dried out paint markers, and there were hardly any available pumpkins left that weren’t already painted. Spent nearly $300 for subpar, food, service, and experience!
   

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9. K

   Kimberly

   Washington DC

   1 review

   1.0

   1 review

   Dined on October 25, 2024

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 4

   Or at all what I expected. Sub par service and activities
   

   Splash Pool Bar & Grill at Four Seasons Hotel BaltimoreResponded on November 11, 2024

   Hi Kimberly, thank you for taking the time to share your thoughts with us on your visit. We are sorry to hear you did not have a positive experience with our staff and event. We are constantly striving to improve and ensure each of our guests has the best possible experience; your input will be shared with our team internally. We hope you will come back to visit us in the future.
   

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10. OT

    OpenTable Diner

    Baltimore

    11 reviews

    5.0

    11 reviews

    Dined on October 25, 2024

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 5

    Very nice ambience, but the pumpkin event can be dangerous for little ones. I saw kids climbing up on the rails of roof top. They got the pool still running.
    

    Splash Pool Bar & Grill at Four Seasons Hotel BaltimoreResponded on November 11, 2024

    Thank you so much for taking the time to provide us with your thoughts regarding your recent visit to the Pumpkin Patch. We are glad that you enjoyed the experience. We appreciate your incredibly valuable attentiveness and will ensure that our internal team is aware of this matter. We hope to welcome you back again in the future.
    

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