Spruzzo Restaurant

Review summary

1. L

   Laura

   VIP

   Greater Boston

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   This has always been one of our favorite spots, maybe this was just an off day. After we placed our order an order of lamb lollipops arrived at our table. Knowing we didn’t order these I attempted to get someone’s attention for quite a while. Finally they came and removed them from our table. My husband is a fairly muscular man and he ordered a ceasar salad and the skirt steak entree. All our entrees were delivered he was given a Caesar salad with skirt steak on top. Nope not what this hungry man wanted. When mentioned to our server she just shook it off and said that’s what she thought he ordered. Removed it but we had to eat our entrees so they wouldn’t get cold. Managers walked by our table saw my husband sitting there for quite a while with no food and never checked on us. After we were finished he finally got his plate. No apology from the server just a shrug. This has always been his go to dish but it was completely different than he has ever received before. Not sure if they changed it up or were in a hurry to get it out. Our sever was really no where to be found. The food was good and we brought friends with us bragging about it so much but we were all disappointed with how the whole evening went.
   

   Spruzzo RestaurantResponded today

   Good morning, Thanks for the feedback, Laura. We're glad to hear that Spruzzo Restaurant is one of your favorite spots and that you enjoyed our food, especially the lamb lollipops! We sincerely apologize for the mix-up with your orders and the service you received. We understand how this could have affected your dining experience and we're truly sorry for any discomfort caused. We're always looking to improve and your feedback will help us do just that. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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2. A

   ALAN

   VIP

   Washington DC

   4 reviews

   5.0

   4 reviews

   Dined on January 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. Wonderful atmoshpere on a perfect evening. Food was excellent. A little timing issue with the appitize but overall a good experience.
   

   Spruzzo RestaurantResponded on January 15, 2025

   Dear Alan, We're thrilled to hear that you had a great experience. It's wonderful to know that you enjoyed the atmosphere, food, and service. We always strive to provide an excellent dining experience for our guests, and it's heartening to hear that we have hit the mark for you. We apologize for the timing issue with the appetizers, and we appreciate your understanding. We look forward to welcoming you back soon! Best regards, Spruzzo Management
   

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3. N

   Nat

   West Palm Beach

   1 review

   5.0

   1 review

   Dined on January 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing atmosphere, food and service. My fav place now.
   

   Spruzzo RestaurantResponded on January 12, 2025

   Dear Nat, We strive to be our patron's favorite spot, so it is awesome to hear that we have succeeded in your case! Thank you so much for your support and feedback. It is excellent to hear that you enjoyed our food, service, and atmosphere. Until next time! Best, Spruzzo Management
   

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4. P

   Phillip

   New York City

   1 review

   2.0

   1 review

   Dined on January 9, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   The food, when it finally arrived, was cold. The waitress would disappear for extended periods of time. The restaurant was not busy at all which left more than enough staff to cover for her absence. The manager was obviously either not aware and/or not competent enough to deal with the situation.
   

   Spruzzo RestaurantResponded on January 11, 2025

   Dear Phillip, I genuinely regret that your dining experience with us was not enjoyable. It's important to us that every guest leaves satisfied, so I apologize for not meeting your expectations. We sincerely hope for the opportunity to provide you with a better experience in the future. Thank you for choosing to dine with us. Sincerely, Spruzzo Management
   

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5. K

   Krister

   West Palm Beach

   1 review

   2.0

   1 review

   Dined on January 7, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Nice cool restaurang with very tasty food. But the service is terrible, a lot of personel running around without fokus on the guests. For example, we got a bottle of wine but no glasses, it took the Personel 15 min to come with glasses. Then the food was Cold.
   

   Spruzzo RestaurantResponded on January 7, 2025

   Dear Krister, Customer satisfaction is our highest priority so I regret that we weren't able to deliver a more positive dining experience. I apologize for any lapses in service you experienced. Your feedback is welcomed and we appreciate you taking the time to share your review with us. We hope to serve you again. Sincerely, Spruzzo Management
   

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6. N

   Nancy

   Chicago

   1 review

   3.0

   1 review

   Dined on January 6, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   The view was terrific. The food was delicious and the wait staff was very nice. It took a long time to receive our food. They had a problem in the kitchen.
   

   Spruzzo RestaurantResponded on January 7, 2025

   Dear Nancy, Thank you so much for dining with us. We are thrilled to hear that you enjoyed our view, food, and service. I do apologize for the timing issue with your food. Your feedback means a ton to us, and we hope to serve you again soon! Sincerely, Spruzzo Management
   

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7. R

   Rick

   Miami

   1 review

   5.0

   1 review

   Dined on January 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience with a perfect view! Service was perfect!
   

   Spruzzo RestaurantResponded on January 7, 2025

   Dear Rick, We appreciate your choice to dine with us and your positive feedback. Thank you for sharing the highlights of your experience, and we look forward to serving you again. Best, Spruzzo Management
   

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8. F

   Francis

   VIP

   West Palm Beach

   19 reviews

   5.0

   19 reviews

   Dined on December 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Menu is limited but everything we ordered was delicious. Great service, nice restaurant.
   

   Spruzzo RestaurantResponded on December 28, 2024

   Dear Francis, Wow, this is exactly what we strive for. We love knowing that our food, service, and atmosphere already have you planning your next visit. We enjoyed serving you and look forward to your return. Thank you for choosing us. Best, Spruzzo Management
   

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9. S

   Sharon

   West Palm Beach

   16 reviews

   5.0

   16 reviews

   Dined on December 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service, food and vibe. Enjoyed a wonderful time with family!
   

   Spruzzo RestaurantResponded on December 28, 2024

   Dear Sharon, It’s wonderful to hear you had a quality experience with us. We are so glad that you chose to visit us and review your experience. It was a pleasure to host you, and we eagerly look forward to your return visit. Best, Spruzzo Management
   

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10. I

    Ivy

    VIP

    Philadelphia

    7 reviews

    5.0

    7 reviews

    Dined on December 25, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Great restaurant and great food. A little overpriced.
    

    Spruzzo RestaurantResponded on December 26, 2024

    Dear Ivy, We're thrilled to hear that you enjoyed the food and the ambiance of Spruzzo Restaurant. We understand your concern about the pricing. We strive to provide the best quality ingredients and service, and we believe our prices reflect that. We're always looking for ways to improve, and your feedback is invaluable to us. We hope to see you again soon! Best, Spruzzo Management
    

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