Sticks'n'Sushi - Kingston

Review summary

1. n

   neelan

   London

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   5 stars, great food, amazing service and worth the journey down. The food is always of high quality.
   

   Sticks'n'Sushi - KingstonResponded today

   Hi Neelan, Thank you for your great review. It's wonderful to hear you had such a lovely experience and felt it worth the trip! We appreciate your continued support and can't wait to welcome you back soon. Best wishes Sticks'n'Sushi Kingston
   

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2. M

   Miriam

   London

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing. We went for birthday celebration and it was great.
   

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3. A

   Amber

   Brighton

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely staff always, consistently delicious food and always a favourite
   

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   Sticks'n'Sushi - KingstonResponded today

   Hi Amber, Thank you for your kind review. It's wonderful to know that you consistently have a great experience with us for both food and service. We appreciate your continued loyalty and can't wait for your next visit. Best wishes Sticks'n'Sushi Kingston
   

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4. M

   Mayra

   VIP

   London

   35 reviews

   3.0

   35 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   They have got rid of most vegan options and all gluten free fried dishes too. No longer worth for the cost.
   

   Sticks'n'Sushi - KingstonResponded today

   Hi Mayra, Thank you for your feedback, and we’re sorry to hear that the recent menu changes have impacted your experience. We’ve made some updates to our offerings, which unfortunately means that some items are no longer completely gluten-free, and we understand how disappointing that can be. We apologise for any inconvenience this has caused and truly appreciate your input as we continue to evolve our menu. We hope to welcome you back in the future and provide a more satisfying experience. Thank you for your understanding. Best wishes Sticks'n'Sushi Kingston
   

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5. C

   Catherine

   London

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Really lovely staff, menu looking great, quality was good will defo be back!
   

   Sticks'n'Sushi - KingstonResponded today

   Hi Catherine, Thank you for your wonderful comments. It's a pleasure to know our staff made your experience enjoyable and you appreciated our food quality. We look forward to seeing you again. Best wishes Sticks'n'Sushi Kingston
   

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   Alexis

   Surrey

   2 reviews

   5.0

   2 reviews

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were 15 minutes late and after contacting them got no issue, the service people were excellent, the food was fantastic and very promptly serve for a rather large order. It was the first experience with my son going to a proper sushi restaurant and he didn’t disappoint. We write it together 9.9 out of 10.
   

   Sticks'n'Sushi - KingstonResponded 7 days ago

   Hi Alexis, Thank you for your wonderful review. We’re thrilled to hear that you and your son had such a positive experience with us. It’s great to know that the food and service met your expectations. We’re especially happy to hear your son enjoyed his first proper sushi experience! We look forward to welcoming you both back soon. Best wishes Sticks'n'Sushi Kingston
   

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7. J

   Jamie

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on January 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Service was unusually slow and less attentive than normal at lunchtime on Friday 3rd January.
   

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8. P

   Paulina

   London

   1 review

   5.0

   1 review

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely experience overall. We were given 2 glasses of champagne free of charge as we were celebrating our anniversary which was a lovely touch! Will definitely be returning
   

   Sticks'n'Sushi - KingstonResponded on January 2, 2025

   Hi Paulina, Thank you so much for your lovely feedback! We're thrilled to hear that you had a wonderful anniversary celebration with us. It's great to know that you enjoyed the champagne as a special touch. We can't wait to welcome you back for another memorable experience. Best wishes Sticks'n'Sushi Kingston
   

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9. S

   Serena

   West Sussex

   1 review

   5.0

   1 review

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The chap who served us was super the food as always perfect and a great New Year’s Eve had by all
   

   Sticks'n'Sushi - KingstonResponded on January 2, 2025

   Hi Serena, Thank you for your kind words! We're so glad to hear that you had a great New Year's Eve with us and that both the food and service were up to your expectations. We’ll be sure to pass along your compliments to the server. Looking forward to welcoming you back soon. Best wishes Sticks'n'Sushi Kingston
   

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10. S

    Stuart

    Surrey

    4 reviews

    1.0

    4 reviews

    Dined on December 31, 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 2

    We’ve eaten at many Sticks and Sushi restaurants over the years and this was our worst experience. The staff really paid no attention to their customers. Empty Tables were left with dirty plates on them for extended periods. Two of our orders were wrong and one order we had to remind the staff for Four times before it arrived and by that point it was at the end of the meal.
    

    Sticks'n'Sushi - KingstonResponded on January 7, 2025

    Hi Stuart, Thank you for your feedback, and we’re truly sorry for your disappointing experience. We sincerely apologise for the delays, incorrect orders, and lack of attention from our team. This is not the standard we aim for, and we’re addressing the issues with our staff to improve service. We hope you’ll give us another chance to provide the experience you expect. Thank you for your understanding. Best wishes Sticks'n'Sushi Kingston
    

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