Sticks'n'Sushi - Shoreditch

Review summary

1. M

   MISS

   London1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a great experience for my birthday! Our waitress was lovely and very helpful. Thank you xx
   

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2. J

   Jovita

   London8 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing as always! Our waitress Malaka was genuinely amazing.
   

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3. E

   Esther

   London71 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   A pleasant birthday lunch with good food and wine in an attractive restaurant, served by friendly staff.
   

   Sticks'n'Sushi - ShoreditchResponded 5 days ago

   Hi Esther, Thank you for the great review. We're thrilled you had a great birthday lunch with us and that our friendly staff were able to make the meal even mor meemorable. We hope to see you again soon. Best wishes Sticks'n'Sushi Shoreditch
   

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4. S

   Sandra

   London1 review

   1.0

   Dined on March 1, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   We sat down at 19:00 - we had our first drinks at 19:40. The food came before our drinks. We waited 40 mins for the drinks, which is ridiculous. Then they charged us for the drinks. Was not happy with the service & will not come back.
   

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5. B

   Brittany

   London19 reviews

   2.0

   Dined on March 1, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Avoid the brunch - it’s not bottomless. The service is very slow even though there is plenty of staff walking around. They are attentive and you will have to flag someone down to order another drink and then wait 10 mins for it to be poured, wait on the side and then someone to bring it to you - even though your table is next to the bar. The managers reasoning for the chaotic service was that bottomless brunch is new. If the staff aren’t capable of providing the service required then the restaurant shouldn’t be charging for it. Stick to Roka if you want an enjoyable brunch.
   

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   Sticks'n'Sushi - ShoreditchResponded 5 days ago

   Hi Brittany, Thank you for sharing your feedback. We're truly sorry to hear that your bottomless brunch experience didn’t meet your expectations, and we apologise for the slow service you encountered. We understand how frustrating this must have been, especially with the wait times. We’re understand the manager was able to address the issue on the day, and we appreciate your understanding. If you’d like to discuss your experience further or have any other concerns, please feel free to contact us directly. We value your feedback and hope to have the opportunity to welcome you back for a better experience in the future. Best regards, Sticks'n'Sushi Shoreditch
   

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6. D

   David

   London4 reviews

   4.0

   Dined on February 25, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good meal overall, venue is very nice but music is a bit intrusive, I love house music but don't need it playing loudly whilst I eat my dinner.. We shared the "Set for Success" meal which is supposedly for 3 people, it was very tasty but barely filled 2 people and was quite expensive, service was very good and although we had a long wait for our drinks the waitress comped us a free dessert which was fair, overall a nice but fairly expensive night out. Will try another branch and see how they compare.
   

   Sticks'n'Sushi - ShoreditchResponded on February 27, 2025

   Hi David, Thank you for your feedback. Whilst we are pleased to hear you enjoyed your meal overall, and found the Set For Success menu to be tasty we would like to apologise for the service delays you experienced. Our Set For Success menu is available for 2 or 3 people, with the prices listed separately, and we can see you received the menu for 2. We appreciate this might be unclear and are actively working on improving the clarity to avoid further confusion. We hope to see you again for a smoother experience. Best wishes Sticks'n'Sushi Shoreditch
   

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7. R

   Rob

   Hertfordshire1 review

   5.0

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Really friendly and helpful staff, great vibe, and the food was amazing
   

   Sticks'n'Sushi - ShoreditchResponded on February 27, 2025

   Hi Rob, Thank you for your kind words! We’re so glad to hear you enjoyed the vibe, the food, and our friendly staff. It’s always a pleasure to know our guests have a great experience. We look forward to welcoming you back soon! Best wishes Sticks'n'Sushi Shoreditch
   

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8. C

   Caroline

   London1 review

   4.0

   Dined on February 21, 2025

   1. Overall 4
   2. Food 3
   3. Service 2
   4. Ambience 3

   I don’t think they managed to hit the spot with all of the dishes we ordered. The crab croquettes were hot and crispy in the outside but luke warm on the inside. The chicken karrage, hot and crispy on the outside but luke warm and watery inside. Both would have been perfect if cooked slightly longer. Underwhelming: Sushi rolls. Lacking flavour, difficult to distinguish one maki roll to the other. Seaweed salad was let down by the dressing. Mild to bland when it should have been tangy and punchy. Dishes done well: Ebi prawns, cauliflower, mackerel on skewers. A real shame not all the culinary skills have not been transferred from the Soho branch. More miss than hit at Shoreditch. Looking forward to improvements.
   

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   Sticks'n'Sushi - ShoreditchResponded on February 27, 2025

   Hi Caroline, Thank you for sharing your experience, and we're truly sorry to hear that some of the dishes didn’t meet your expectations. We appreciate your feedback and we’ll be sure to address these areas to ensure better consistency. We’re glad to hear you enjoyed the Ebi Bites, Cauliflower and Saba yaki, and we’ll keep working on improving the overall experience. We value your insights and are committed to making improvements. We hope to welcome you back soon for a better experience. Best wishes Sticks'n'Sushi Shoreditch
   

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9. M

   Marit

   New York City4 reviews

   4.0

   Dined on February 21, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Lovely atmosphere and fantastic staff who were very attentive and service was great. Unfortunately the food wasn't quite up to expectations. In particular the sticks were not great. Very dry and what felt overcooked, both the fish ones and the meat ones. Had to leave a few uneaten.. Sushi dishes were better. The sides/starters were the best (Broccoli, edamame etc). Also good was the sliced beef and the dish of the day (beef stick with sauce). It wasn't great that they classified the dishes as starters, sushi and sticks and couldn't deliver all at the same time, which meant half of us were watching the other half of the table eat... We were 4 people who ordered a lot of food, so we were there a long time. Overall a fun evening, it was a birthday celebration, and the cocktails and wine was good. Staff excellent. Not sure I would go back in a hurry. Expensive for the quality of cooking...
   

   Sticks'n'Sushi - ShoreditchResponded on February 27, 2025

   Hi Marit, Thank you for your thoughtful feedback, and we're happy to hear you enjoyed the atmosphere, cocktails, and excellent service. We’re sorry that the sticks didn’t meet your expectations and appreciate your comments on the timing of the dishes. The service is designed to bring dishes out in stages for a smoother experience and to minimise waiting times between courses, and to be enjoyed sharing style, but we understand it may not have suited your preferences this time. We’ll definitely take your comments into account as we continue to refine our offerings. We hope to welcome you back again for another enjoyable experience! Best wishes Sticks'n'Sushi Shoreditch
   

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10. A

    Asher

    London1 review

    4.0

    Dined on February 15, 2025

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    Well when I booked my table at 6:30 I was not expecting to have so many tube delays and cancellation nor did I think there would be a swan on the line either ! So when I knew I was going to be late I contacted the restaurant to say that I know they have to hold the table for 15 mins but I will be 5 mins after this and if that was fine ? The lady on the phone was very polite and helpful she said that would be fine and a note would be made on my booking, but when arriving at restaurant to apologies for being late we was greeted with a very rude man that then typically said that it would be difficult to seat us now ! When gave reason for being late he said everyone says that as though me calling up and saying sorry wasn’t good enough ! When spoke too so badly at the start of your meal kind of ruins the vibe and atmosphere of the whole meal. We was told he could seat us at 7 and would be the table back by 8 which we said was fine and understood ! Our waiter was lovely she was ver tentative and very fast taking our order and bring food over as we did have much time ! But sadly it was ruined once a again when the rude man that seated us then came over dead at 8 saying ladies need the table now which we responded we are waiting for bill ! We had nothing on our table and had asked for a bill 15 mins earlier and was just waiting for some service. The man was once again rude when taking the payment for us he retrieved our bill and didn’t even let us look at the cost before waving the card machine in font of a faces, we wanted a second to look at bill and work out splitting it and make sure that everything was correct on the bill I know he needed the table back but I thought was very rude and we had actually been waiting around for 15-20 mins for the bill already to then he rush when it was inconvenient for him ! I am not sure I will be visiting this branch again as this experience has ruined the vibe and feeling there ! I hope they work on this otherwise they will loose custo
    

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