Sticks'n'Sushi - Tivoli Hotel

Review summary

1. C

   Clare

   Kent

   9 reviews

   vip
   1.0

   9 reviews

   Dined on November 16, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Over three hours for dinner and no explanation as to why even when asked. Long wait times, wait staff were all chatting amongst themselves and not attentive at all. Supposed to be a birthday dinner but no mention of this however we barely received drinks or service. Table next to us walked out. End of the road for sticks n sushi now having been to 4 locations in two different countries. Just embarrassing. The restaurant is not worth visiting, it’s a bit run down and tacky also. So many better options in Copenhagen, avoid.
   

   Sticks'n'Sushi - Tivoli HotelResponded 6 days ago

   Dear Clare, Thank you for taking the time to write this feedback. We are very apologetic about the experience you have had with us. We will be contacting you soon privately to resolve this in a positive way. Again, we are very sorry.
   

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2. K

   Klaus

   Las Vegas

   1 review

   4.0

   1 review

   Dined on November 2, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Nice food and good service. Overall a nice experience
   

   Sticks'n'Sushi - Tivoli HotelResponded on November 6, 2024

   Dear Klaus, Thank you so much for your kind 5-star review on OpenTable! We’re delighted to hear that you enjoyed the food and service during your visit. It’s wonderful to know that we were able to provide you with a nice experience. We truly appreciate your feedback and hope to welcome you back soon for another great visit! Warm regards, Ginny Mae Carstensen Service & Culture
   

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3. S

   Sofie

   Denmark

   1 review

   2.0

   1 review

   Dined on October 27, 2024

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 1

   As always the food was great. But… Some other guests were very noisy, listened to music, vaped, were very loud and walking around. It was disruptive for the other guests. We were there to celebrate a birthday and it wasn’t really that cosy with those conditions. Waiters were accepting the behaviour of this one table….
   

   Sticks'n'Sushi - Tivoli HotelResponded on October 28, 2024

   Dear Sofie, Thank you for taking the time to write this feedback. We are very apologetic about the experience you have had with us. We will be contacting you soon privately to resolve this in a positive way. Again, we are very sorry.
   

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4. L

   Lili Josephine

   Denmark

   1 review

   2.0

   1 review

   Dined on October 26, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   We were served the wrong food from another table, because the waiters had made mistakes within your system and the waiter also brought us food we didn't order and ended up paying for. The waiter was really nice and tried his best, we think he was new on the job.
   

   Sticks'n'Sushi - Tivoli HotelResponded on October 28, 2024

   Dear Lili, Thank you for taking the time to write this feedback. We are very apologetic about the experience you have had with us. We will be contacting you soon privately to resolve this in a positive way. Again, we are very sorry.
   

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5. A

   Aden

   Edinburgh

   1 review

   5.0

   1 review

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food was perfect. Delicious, perfectly prepared and high quality ingredients. Friendly and fast service.
   

   Sticks'n'Sushi - Tivoli HotelResponded on October 28, 2024

   Dear Aden, Thank you for taking the time to rate us. We are very appreciative of the 5 stars you have given and your kind words describing the food and service on your last visit. It warms our heart that you had an overall positive experience. We hope we get a chance to serve you again soon. Thank you!
   

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6. A

   Alexander

   Denmark

   1 review

   4.0

   1 review

   Dined on October 25, 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 3

   Really high class restaurant, a place where you get great food!
   

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7. S

   Saban

   Turkey

   1 review

   3.0

   1 review

   Dined on October 24, 2024

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 2

   The food was not very good at all. The Wine was spot on, the waiter she couldnt open a bottle of Wine, we Will never recommend stickn sushi it was not the Money worth
   

   Sticks'n'Sushi - Tivoli HotelResponded on October 28, 2024

   Dear Saban, Thank you for taking the time to write this feedback. We are very apologetic about the experience you have had with us. We will be contacting you soon privately to resolve this in a positive way. Again, we are very sorry.
   

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8. L

   Lone

   London

   2 reviews

   3.0

   2 reviews

   Dined on October 23, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Very busy place, waiters seemed a bit stressed. Ordered Miso-soup - it was served with a lid ( to keep it warm I guess...) but it was somewhere between cold and lukewarm. Some cold dishes like sashimi served on ice are actually a bit too cold. Got a bottle of water for two people. Did not discover before we saw the receipt that we paid for ad libitum! Would have been nice to know - and would have been nice if the waiter had made a refill during the dinner.
   

   Sticks'n'Sushi - Tivoli HotelResponded on October 28, 2024

   Dear Lone, Thank you for taking the time to write this feedback. We are very apologetic about the experience you have had with us. We will be contacting you soon privately to resolve this in a positive way. Again, we are very sorry.
   

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9. J

   Jeanette

   New York City

   1 review

   2.0

   1 review

   Dined on October 21, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Having yet another fantastic Birthday at Sticks? Not this time, unfortunately…Asked for at specific area of the restaurant which was booked 3 weeks in advance but nope, Sticks couldn’t succeed with that request (?) Staff really not smiling or being alert at all…. I think we had around 6 different girls serving us randomly…. Had to repeat our 1) drinks order twice, no damn it, it was three times Had to repeat our 2) redwine order twice 3) The menu was way too urgently served and not even asking if we were ready for next round. 4) Had to ask for Birthday cake for my daugther, which obvisously still is a nice gesture (if remembered by the staff) Pls hire more professional staff along the new ones to make the mix more appropiate. Hope you step up until next years Birthdays dinner
   

   Sticks'n'Sushi - Tivoli HotelResponded on October 23, 2024

   Dear Jeanette, Thank you for taking the time to rate us, and share your experience. We are very apologetic about the experience you have had with us. We will be contacting you soon privately soon to resolve this in a positive way. Again, we are very sorry.
   

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10. G

    Gitte

    Denmark

    1 review

    5.0

    1 review

    Dined on October 19, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Fantastic food - good service - and not at all expensive👍👍
    

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    Sticks'n'Sushi - Tivoli HotelResponded on October 22, 2024

    Dear Gitte, Thank you for taking the time to rate us. We are very appreciative of the 5 stars you have given and your kind words describing the food and service on your last visit. It warms our heart that you had an overall positive experience. We hope we get a chance to serve you again soon. Thank you!
    

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