Stix Sushi & Seafood - Naples

Review summary

1. L

   Louis

   Naples1 review

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   First time visit to this restaurant. The quality of the sushi was excellent. The pan fried gyozo were very good, and the hibachi was very good as well. The atmosphere was very nice, well lit and decorated very tastefully. It was a truly a welcomed surprise to find that they had live music which was a great pleasure to listen to. The only downfall to our visit was the service which we had received. We had ordered appetizer to be followed by salads then followed by sushi prior to the main course of the hibachi. We were no sooner done with our app and starting on our salad when we were served with our hibachi. When I bought it to our waiters attention which seemed to take close to five minutes even after it was brought to the attention of the server which had bought us the meal, he apologized and said that he would bring it back to the kitchen to put under the heat lamps while we proceed to eat the meal and that when we were ready that he would have the kitchen staff microwave and heat our meals. To say the least I was rather shocked by his response, and to avoid making a comment that would have embarrassed my date that evening I made due with it. Another issue was even trying to get the young mans attention over to our table even when he was walking past us seemed to be an impossibility, even having to twice ask other waiters and waitress's to get his attention. I feel that at paying these prices this was totally unacceptable. The wait staff should be trained better than this.
   

   Stix Sushi & Seafood - NaplesResponded 1 day ago

   Thank you for sharing your experience with us. We're glad to hear you enjoyed the quality of the sushi, hibachi, and live music, but we're truly sorry that the service fell short of expectations. The pacing of your meal should have been handled much better, and the response regarding reheating your food was not up to our standards. We appreciate your feedback and will be addressing this with our team to ensure better training and attentiveness. We hope you’ll give us another chance to provide the exceptional dining experience we strive for.
   

   Is this helpful?

2. GS

   GaylaS

   Chicago2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good food, good service. Will definitely go back
   

   Stix Sushi & Seafood - NaplesResponded 3 days ago

   Thank you for your 5-star review! We're so glad you enjoyed the food and service. We look forward to welcoming you back again soon!
   

   Is this helpful?

3. J

   Joe

   Cleveland2 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The All you can eat was recommended and appreciated. The Yhe value exceeded expectations. The sushi was excellent quality. Service fast in the beginning and slowed as the night continued. When we stated this event was a birthday celebration, nothing was acknowledged The establishment was clean and lighting was calming
   

   Stix Sushi & Seafood - NaplesResponded on March 2, 2025

   Thank you for your 5-star review! We're thrilled you enjoyed the all-you-can-eat experience and that the quality and value exceeded expectations. We appreciate your feedback on the pacing of service and will work to improve consistency throughout the evening. We’re sorry your birthday celebration wasn’t acknowledged—we always want our guests to feel special on their big day. We look forward to welcoming you back for another great experience!
   

   Is this helpful?

4. BM

   BarbM VIP

   Naples1 review

   5.0

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great music, food and service!! Staff was awesome and fun crowd
   

   Stix Sushi & Seafood - NaplesResponded on February 28, 2025

   Thank you for the fantastic 5-star review! We're so glad you enjoyed the music, food, and service. Our team loves creating a fun and welcoming atmosphere, and we can’t wait to have you back again soon!
   

   Is this helpful?

5. K

   Kimberly

   Naples1 review

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   Everything had the same flavor profile and fish eggs. While I know it’s sushi, we specifically specified no fish eggs and did not listen to what we ordered.
   

   Stix Sushi & Seafood - NaplesResponded on February 16, 2025

   We're sorry to hear about your experience. We always strive to accommodate special requests, and it’s disappointing to hear that yours was not met. We appreciate your feedback and will use it to improve. We hope you’ll give us another try in the future.
   

   Is this helpful?

6. A

   Annbirgitte VIP

   Seattle21 reviews

   3.0

   Dined on February 14, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Food just ok ..Spicy Salmon rolls were mushed up salmon Very lound music not able to talk
   

   Stix Sushi & Seafood - NaplesResponded on February 22, 2025

   We appreciate your feedback and are sorry to hear that your experience didn’t fully meet expectations. We’ll be sure to share your comments with our team regarding the food and music volume. We hope you'll give us another chance in the future!
   

   Is this helpful?

7. A

   Ashlee VIP

   Charleston4 reviews

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was wonderful! Highly recommend their food. Extremely fresh and delicious. Tuna shogun and all appetizers are great. Sushi is well done. Crazy, Jimmy, Volcano, Edison, Southern rolls are all unbelievable! Saki is warm and all you can drink. Fun music duo so dance floor was packed.
   

   • 

   Stix Sushi & Seafood - NaplesResponded on February 16, 2025

   Thank you for your wonderful review! We're thrilled you enjoyed the fresh sushi, appetizers, and lively atmosphere. We can't wait to have you back for another great experience!
   

   Is this helpful?

8. J

   John VIP

   Naples3 reviews

   2.0

   Dined on February 10, 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   The food was precooked and cold Meat was tough Not planning on going back
   

   Stix Sushi & Seafood - NaplesResponded on February 16, 2025

   We're sorry to hear about your experience. We want to assure you that nothing at our restaurant is precooked—everything is made fresh to order. We appreciate your feedback and hope you'll consider giving us another try in the future.
   

   Is this helpful?

9. K

   Katie

   Cincinnati3 reviews

   5.0

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server Gabriel was friendly, efficient, and attentive. The Mongolian beef stir fry was melt in your mouth tender. The miso salmon was a little overdone but that’s not unusual. Overall, a great experience!
   

   Stix Sushi & Seafood - NaplesResponded on February 4, 2025

   Thank you for your wonderful review! We're thrilled to hear that Gabriel provided excellent service and that you enjoyed the Mongolian beef. We appreciate your feedback and will pass it along to our team. Looking forward to welcoming you back soon!
   

   Is this helpful?

10. S

    Suzi

    Naples30 reviews

    4.0

    Dined on February 1, 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Always fun and good food and service. Entertaining to watch all the ballroom dancers and the band is great. The only reason I can't give 5 starts is because the music was too loud to carry on a conversation without shouting.
    

    Stix Sushi & Seafood - NaplesResponded on February 1, 2025

    We’re so glad you had a fun time and enjoyed the food, service, and entertainment! We appreciate your feedback about the music volume and will take it into consideration. We hope to earn that extra star on your next visit!
    

    Is this helpful?