STK - Steakhouse and Rooftop

Review summary

1. N

   Nick

   Seattle

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 3

   Waitress was amazing. Food was high end but STK profit margins on their food is not commensurate with the quality of their product. Go to a local steak house for same quality at half the price. I spent over $500 for 2 steaks, 1 salad, 1 dessert and 3 drinks. Snotsdale is overpriced and overrated. I knew that already so shame on me.
   

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   STK - Steakhouse and RooftopResponded 2 days ago

   Thank you for sharing your feedback! We're glad to hear that you had a great experience with our waitress. However, we’re sorry to hear that you felt the value of the meal did not meet your expectations. We aim to offer a high-end dining experience with exceptional quality, and we understand that the price point may not be ideal for everyone. We appreciate your thoughts and will take them into consideration as we continuously work to improve. We hope you’ll consider visiting us again in the future for a more balanced experience. - STK - Steakhouse and Rooftop, The Management Team
   

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2. J

   Jewelia

   Phoenix

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The music was so loud we had to yell across the table the whole night. We had to ask three times for bread. The food was very subpar from previous visits we’ve had here. The corn tasted like it was in a soup of pure sugar. The bacon on the wedge salad was raw and chewy. I ordered my steak medium well, came out medium rare. My friend ordered her steak medium well and it came out well done. Super disappointing for the price you pay at this place. The only reason I did not give it to one star, because we were able to make a reservation and sat immediately, but not a coincidence with quality of food. 
   

   STK - Steakhouse and RooftopResponded 2 days ago

   Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand your frustration. We take both food quality and service seriously, and it sounds like we fell short on both during your visit. We will address the issues you mentioned with our kitchen and service teams to ensure that these concerns are corrected moving forward, including the preparation of steaks, the flavor of the corn, and the overall ambiance. We also appreciate you pointing out the positive aspect of your reservation experience. We hope you will give us another chance to provide you with the high-quality experience you expect and deserve.
   

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3. V

   Vincent

   New York City

   5 reviews

   1.0

   5 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 4

   Our waiter Francisco was good. The food on the other hand, was not. The steaks tasted like they weren’t seasoned. It might have been the worst steak we ever had. The apps were alright except the bacon had no char or crisp to it. Felt like we were eating ham. The sides weren’t good as well as the Mac & cheese came dry. For the amount they charge, this shouldn’t happen. I wouldn’t recommend coming here
   

   STK - Steakhouse and RooftopResponded 5 days ago

   Hi Vincent, Thank you for sharing your feedback. I'm glad to hear you received great service from Francisco and enjoyed the ambience, we’re very sorry to learn that your dining experience fell short of expectations, especially with the food. This is certainly not the standard we aim for; we apologize for missing the mark. Your comments about food are disturbing and we’ll be addressing these with our culinary team to ensure improvements are made. We appreciate your candid feedback and would love the chance to make things right. If you’re open to discussing your experience further, please reach out to me at 317-716-8448. We take it seriously and hope to have the opportunity to provide you with the exceptional experience you deserve in the future. Sincerely, Fred Knipscheer STK GM
   

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4. M

   Matt

   San Diego

   8 reviews

   5.0

   8 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service Recommended We will go again
   

   STK - Steakhouse and RooftopResponded 6 days ago

   Dear Matt, Thank you for dining with us and sharing your kind words! We're thrilled you enjoyed both the food and service. Your recommendation means a lot, and we can’t wait to welcome you back for another great experience. Best regards,
   

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5. J

   Joe

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great experience with great staff, food and ambience.
   

   STK - Steakhouse and RooftopResponded 6 days ago

   Joe, Thank you so much for your positive review! We look forward to your next visit with us!
   

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6. M

   Michelle

   Denver

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service, great food, outstanding view and ambiance
   

   STK - Steakhouse and RooftopResponded 7 days ago

   Thank you, Michelle, for your wonderful review! We’re so pleased you enjoyed the food, service, and our ambiance with that great view. Your kind words about Esme are especially appreciated! We'll be sure to pass along your praise—she’ll be thrilled to hear it. We hope to welcome you back soon for another memorable experience. Warm regards,
   

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7. G

   Genevieve

   Las Vegas

   17 reviews

   vip
   5.0

   17 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We love STK and have been to many locations. We came for a family Thanksgiving dinner and everyone had a great time. The only disappointment was the turkey dinner option. But we mixed and matched entrees so the one who ordered it could try other items. We all left full and happy!
   

   STK - Steakhouse and RooftopResponded 7 days ago

   hank you, Genevieve, for your thoughtful review! We’re delighted that you chose STK for your family Thanksgiving dinner and that everyone had a great time. It's wonderful to hear you enjoyed the overall experience, even with some mixing and matching! We appreciate your feedback on the turkey dinner and will definitely take it into consideration for future holiday menus. We hope to welcome you and your family back for more memorable meals! Warm regards,
   

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8. S

   Stacy

   Phoenix

   3 reviews

   vip
   3.0

   3 reviews

   Dined on November 28, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 2

   Food was good but service was poor. Had to ask for a steak knife after entree was on table. Seated where the sun was blinding me.
   

   STK - Steakhouse and RooftopResponded on November 29, 2024

   Hi Stacy, Thank you for sharing your feedback with us. We're glad to hear you enjoyed the food, but we're truly sorry that the service and ambiance fell short of your expectations. We apologize for the oversight with the steak knife and for seating you in an uncomfortable spot. Your experience is important to us, and we’ll be addressing these issues with our team to ensure we provide better service and comfort in the future. We hope you’ll give us another chance to exceed your expectations next time. Best regards,
   

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9. A

   Amanda

   Phoenix

   6 reviews

   vip
   5.0

   6 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jackson is an amazing server. He’s very down to earth, attentive, and professional. We will request him the next time we go back.
   

   STK - Steakhouse and RooftopResponded on November 28, 2024

   Hi Amanda, Thank you so much for your wonderful review! We're thrilled to hear you had a 5-star experience and that Jackson made such a positive impression. He truly embodies the attentive and professional service we strive for, and we'll be sure to share your kind words with him. We can't wait to welcome you back, and we'll be happy to make sure Jackson takes care of you again! Best regards,
   

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10. N

    Nicole

    Phoenix

    1 review

    3.0

    1 review

    Dined on November 21, 2024

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 4

    The steaks are charred. No flavor. Parmesan fries were really good.
    

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    STK - Steakhouse and RooftopResponded on November 21, 2024

    Hello, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our Parmesan fries, but we're sorry to hear that our steaks didn't meet your expectations. We pride ourselves on our flavorful and charred steaks, and we're disappointed to hear that we fell short this time. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our menu and offerings. We hope to have the opportunity to serve you again and provide a better dining experience. STK - Scottsdale Management Team
    

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