Stonewood Grill & Tavern - Heathrow

Review summary

1. M

   Marilou

   Orlando

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Our server was wonderful. The tortellini were over cooked and lukewarm. The apple butter pork chop was good but way too much garlic added.
   

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2. J

   James

   Orlando

   36 reviews

   5.0

   36 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great job including our server Emmie! She was attentive but not bothersome and food tasted great. Job well done.
   

   Stonewood Grill & Tavern - HeathrowResponded 3 days ago

   Thank you for dining with us at Stonewood! We're thrilled that Emmie provided the perfect balance of attentive service without being intrusive—she'll be so pleased to hear your kind words. We're also happy the food hit the mark for you. We appreciate your support and look forward to welcoming you back soon!
   

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3. D

   Dominic

   VIP

   Las Vegas

   15 reviews

   5.0

   15 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Special thanks to Hunter for the excellent service. His attention to detail was appreciated.
   

   Stonewood Grill & Tavern - HeathrowResponded on December 9, 2024

   Thank you for recognizing Hunter’s excellent service! We’re thrilled to hear that his attention to detail made your experience special. We’ll be sure to pass along your kind words to him. We look forward to welcoming you back again soon, Dominic!
   

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4. J

   James

   VIP

   Orlando

   181 reviews

   3.0

   181 reviews

   Dined on December 7, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   OVERALL: (3). We had not been to our local Stonewood for some time due to poor experiences and decided to give it another try, but unfortunately we will not be going back again anytime soon. FOOD: (3). My Side Caesar Salad, Prime Rib, and Baked Potato: (4). Caesar dressing Very Good. Prime Rib medium rare as requested but light on taste. Potato Very Good but very small. Wife’s Tuna with Kale & Potatoes: (3). Tuna overdone and dry; it needed herb butter. Kale & Potatoes Very Good but the request for double kale was omitted. Overall: (3). SERVICE: (4). Kristine was a Very Good server. A delay in serving entrees was blamed on a large party seated before us. AMBIANCE: (3). We appreciated that our request for booth seating was honored, but the ambiance is more “diner” than “restaurant”; brightly lit and noisy. VALUE: (3). Market Pricing.
   

   Stonewood Grill & Tavern - HeathrowResponded on December 9, 2024

   Thank you for sharing your detailed feedback about your recent visit, James. We’re sorry to hear that your experience did not meet expectations, especially after deciding to give us another try. Your comments regarding the food, service, and ambiance are important to us, and we will use them to make improvements. We’d appreciate the opportunity to connect with you directly to discuss your visit further. If you'd like, please share your contact information so we can reach out and address your concerns more personally. Thank you again for your feedback, and we hope to have the chance to provide a better experience in the future!
   

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5. E

   Emelita

   Las Vegas

   1 review

   3.0

   1 review

   Dined on December 7, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   It took over 10 min before anyone came to our table. My Tuscan chicken was room temperature when it was brought to me. The manager took it away and brought another one, chicken was warm, the mashed potatoes was still cold. Then on our check, luckily I check before we pay when we dine out, we were charged twice for the Tuscan chicken, and the bruschetta that’s supposed to be free. It was corrected, but it’s annoying.
   

   Stonewood Grill & Tavern - HeathrowResponded on December 9, 2024

   Thank you for sharing your feedback with us, Emelita. We sincerely apologize for the delays and the issues with your meal and check during your visit. This is not the standard of service we strive to provide, and we regret that your experience fell short. We appreciate your patience as we worked to address the situation and will take your comments as an opportunity to improve. Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future!
   

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6. R

   Robert

   Chicago

   3 reviews

   3.0

   3 reviews

   Dined on December 7, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   The short rib was tough and gristley. The Salisbury steak or whatever they called it had an excellent sauce, but was tough and pretty close to hamburger. Service was slow, apparently a computer issue. They sat us in a booth close to the door, which opened frequently, and constantly brought in cold air. Just a bad experience
   

   Stonewood Grill & Tavern - HeathrowResponded 3 days ago

   We're very sorry to hear about your recent experience at Stonewood. This is not the level of quality or comfort we aim to provide, and we sincerely apologize for falling short. We take your feedback about the short rib, chop steak, and service delays seriously, as well as the seating discomfort near the door. We’d like the opportunity to learn more about your visit and make things right. Could you please provide your contact information so our management team can reach out to you directly? Thank you for sharing your concerns, and we hope to hear from you soon!
   

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7. C

   Cyndy

   VIP

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The crab crusted salmon with creole bechamel sauce was delicious! I hope it makes it to the main menu. Great night out as usual. Thank you to all the back and front workers for a lovely evening.
   

   Stonewood Grill & Tavern - HeathrowResponded 3 days ago

   Thank you for your kind words and for taking the time to share your experience at Stonewood Grill & Tavern! We're thrilled to hear you enjoyed the crab-crusted salmon with creole béchamel sauce. It's always rewarding to know our guests appreciate both the creativity of our chefs and the hard work of our team. We'll be sure to pass along your suggestion to consider this dish for the main menu. We hope to welcome you back soon for another memorable evening. Cheers!
   

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8. S

   Stefanie

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Never disappoints! We went for our daughter’s birthday and we all enjoyed our plentiful portions and the excellent service!
   

   Stonewood Grill & Tavern - HeathrowResponded on December 9, 2024

   Thank you for celebrating your daughter's birthday with us, Stefanie! We're delighted to hear you enjoyed the generous portions and excellent service. We look forward to hosting more special moments with your family!
   

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9. C

   Chris

   Jacksonville

   7 reviews

   4.0

   7 reviews

   Dined on December 7, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The restaurant was very busy when we arrived punctually. We did have to wait for our table for about 15-20 minutes. It is holiday time so this could have been the reason for the wait. The server was excellent. She answered all of our questions and was quick to assist with all of our needs. The food is always delicious and fresh. I love short ribs but the special fell a little short (excuse the pun) of my expectations. Everyone enjoyed their meals. It was a birthday celebration and Stonewoods provided a dessert free of charge! We will be back.
   

   Stonewood Grill & Tavern - HeathrowResponded on December 9, 2024

   Thank you for celebrating a special occasion with us! We’re glad to hear you enjoyed the attentive service and the complimentary birthday dessert. We appreciate your understanding about the wait during the busy holiday season and are sorry the short ribs didn’t fully meet your expectations this time. Your feedback is important, and we’ll share it with our team. We look forward to welcoming you back for another great meal soon!
   

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10. D

    David

    VIP

    Orlando

    2 reviews

    5.0

    2 reviews

    Dined on December 6, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Such a great place! Very consistent and a wonderful atmosphere.
    

    Stonewood Grill & Tavern - HeathrowResponded on December 9, 2024

    Thank you for your kind words! We're thrilled you enjoy the consistency and wonderful atmosphere. We look forward to welcoming you back soon, David!
    

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