Sugar Factory American Brasserie - Atlanta

Review summary

1. E

   Erica

   Charlotte

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My experience was great . My girls enjoyed their drink & I enjoyed my peach martini. I love that Von came & talked to us . He laughed with us & made sure we were good .
   

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2. B

   Brandi

   Memphis/West TN

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was wonderful as well as our waiter, Germeal. The wait was kind of a bummer. We had reservations made weeks in advance however when we get there it’s barely standing room dut to parties arriving LATE and being accommodated. The ppl that arrived early and on time had to wait even longer than expected. We knew it would be some sort of wait though to be honest.
   

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3. A

   Alexandra

   Atlanta

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   If you make a reservation you will not be seated within a timely manner. The host was rude, their was only one manager on duty, the menu was limited, and the food was not the greatest. I had the steak stir fry it was extremely salty. Our server did his best to make our first time there pleasant, but the overall experience was not the best.
   

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4. T

   Teeama

   Atlanta

   1 review

   2.0

   1 review

   Dined on January 14, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   The drinks were cool and delicious! The photographer lady was really nice. However 20 to purchase the picture in a small frame is steep. The staff was not very warm. Food was okay. We paid a $35 fee to bring in our own birthday cake. Idk. Literally told a friend right after I probably wouldn’t come back to the ATL location.
   

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5. A

   Ashley

   Atlanta

   2 reviews

   4.0

   2 reviews

   Dined on January 12, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   We celebrated my sisters 18th birthday and Henni was our server. He was amazing. Overall a good experience. Will definitely be returning
   

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6. Z

   Zayani

   VIP

   Atlanta

   11 reviews

   1.0

   11 reviews

   Dined on January 9, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   The thrill is gone. The restaurant was empty, but the music was blasting. They serve Pepsi, but getting a refill was bizarre. Instead of bringing a new, clean glass of Pepsi, the server asked us to put our half-filled glasses on a tray she brought from the kitchen. Then she disappeared with the tray and returned with the same glasses with more Pepsi in them. So for several minutes, no one had anything to drink at the table. The food, of what they had on hand, was subpar. My beans look like they had been plated a few days ago and just reheated in a microwave. The hamburger patties were factory-made. The chocolate fondue came out cold. Ew. The marshmallows on top had been toasted, but they tasted like sweet butane oil. Blech!! It had stale brownies on it too. Not good. I know it’s a place to go for the expensive drinks, but jeez. The food should at least be fair to middling. Our server actually said, “it’s not MY fault!” I couldn’t wait to get out of there. When did TSF became the last place to eat?
   

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7. R

   RoDah

   Atlanta

   1 review

   4.0

   1 review

   Dined on January 5, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server was amazing made sure we were always taken care of, from being sat it was a fun experience. i will say it is kid friendly but wouldn’t recommend if your kids aren’t a fan of loud constant noises. Everyone is super friendly. The girls and the guys were getting ittttt at the dancing making sure everyone had the same experience their energy is incredible.
   

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8. T

   Tiffany

   Atlanta

   2 reviews

   2.0

   2 reviews

   Dined on January 4, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Service was slow, restroom not cleaned & a sink out of service. The candy station was lacking. Subpar food is & drinks. Definitely not what I expected considering the location.
   

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9. A

   Adreanna

   Atlanta

   1 review

   5.0

   1 review

   Dined on January 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server was great and made my fiancé’s birthday a fun time. The food was a bit expensive but you’re also paying for an experience.
   

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10. N

    Natasha

    Atlanta

    1 review

    4.0

    1 review

    Dined on January 3, 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    First time visiting this establishment, and my family and I had an amazing time. The food, drinks, and desserts were delicious. Our waiter was Henry, he was awesome, he answered every question we had. Explained the menu and was very knowledgeable about everything. We will be returning and hopefully he will be our waiter again.
    

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