Sugar Factory American Brasserie - Atlanta

Review summary

1. N

   Nemo

   Atlanta1 review

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   Not worth the hype. I expected a lot more. There were mostly kids and the drinks were overpriced but I expected to pay high but halfway through you can taste the sugar granules it was impossible to finish even with sharing. Bathrooms were dirty and locks wouldn’t work. Food was mid
   

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2. OT

   OpenTable Diner

   Atlanta1 review

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Where do I begin with the this one. Decide to have my daughter’s (twins) birthday party at the Sugar Factory. Party of 15+. Issue is that management didn’t plan well for a large party and only had one person attending to the group. Everything took forever, not to mention they forgot my drink and this after I asked about 3 times. Food came out in pieces - again one waitress and she tried her best. This is where management should have stepped in an assign another waiter/waitress. End of the meal, we asked for the cupcakes to be brought out. Instead, they made sure the bill was paid first and when ask if they could clear the table of the dirty dishes (response was - that’s what I am doing). No, you were busy making sure the tab was paid. Overall, the food was subpar at best, the bathrooms were discussing, the floors sticky and the tables were sticky. This was upstairs dining. Sugar Factory will not be seeing me again.
   

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3. OT

   OpenTable Diner

   Nashville1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Very fun energetic restaurant with great staff! The milkshakes were awesome and it’s a fun place to go for a birthday.
   

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4. C

   Cricket

   Charlotte1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   This was not a great experience at all. The place was dirty and the service was subpar. I had to get up to ask for assistance more than once. I will not be returning.
   

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5. K

   Keshia

   Atlanta5 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 5

   Celebrating my daughter’s 10th birthday! I appreciate everyone.
   

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6. AW

   AliciaW

   Coastal Georgia2 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Honestly not worth the hype. Way overpriced for what you get. I was very underwhelmed with the atmosphere as it is nothing like what I’ve seen from pictures/videos of other locations. Service was okay, kind of slow especially considering it was a Sunday at 11:30 and there was barely anyone there. Food was okay, not worth the price at all. I knew going there it would be expensive but was willing to pay it for the experience but it was underwhelming and disappointing. Restaurant was not the cleanest either. Bathrooms were rough looking. Baseboards against the bar were very dirty. Honestly would not go back
   

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7. K

   Kaitlyn

   Alabama1 review

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Disappointed. Dirty. Took 1hr 20 food. Nice staff.
   

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8. N

   Natosha

   Unspecified1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was great thanks to Kennedy. Food came out in a timely manner and energy was high
   

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9. V

   Victoria

   Unspecified1 review

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Service was very poor, server was not knowledgeable about the items on the menu. Food was good but for the money I expected way better service and better energy.
   

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10. OT

    OpenTable Diner

    Atlanta1 review

    5.0

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It good for a I did it definitely I would go back if I was in the area
    

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