Sugar Factory American Brasserie - Biloxi

Review summary

1. K

   Katie

   Unspecified1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The waiter gave us outstanding service. He made us feel welcomed because we were from out of town.
   

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2. A

   Alliyah

   Mississippi1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We stood at the host stand for 15 minutes and nobody ever came to greet us, or check us in. We were never acknowledged, and chose to eat elsewhere as we were hungry and tired of waiting. I would have understood if they were busy, but that wasn’t the case. If you decide to dine here, be prepared to possibly not be acknowledged or seated.
   

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3. OT

   OpenTable Diner

   New Orleans3 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The regular food was okay but nothing to write home about. The drinks and dessert were good though. Service was good.
   

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4. S

   Susan

   Mississippi2 reviews

   2.0

   Dined on February 23, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   At 10:30 in the morning they were out of bacon, hashbrowns, they served our daughters meal to another table, my hasbands drink was just tomato juice and olives, no cotton candy for my $30 specialty drink - just a huge disappointment for having to spend $100
   

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5. J

   Jim

   Mississippi1 review

   4.0

   Dined on February 22, 2025

   1. Overall 4
   2. Food 2
   3. Service 3
   4. Ambience 3

   45 minutes to get my food, a hamburger that was bland. Milkshake was a 10 out of 10. Waitress was very nice. There was maybe 10 other people in the restaurant while we were there.
   

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6. L

   Lynn

   Mississippi1 review

   5.0

   Dined on February 16, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server Alex was great! The waffles were a hit and the birthday celebration was phenomenal!!
   

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7. M

   Madeline

   New Orleans1 review

   3.0

   Dined on February 14, 2025

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 3

   Food wasn’t that great and was over priced for the quality but it was a fun experience
   

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8. T

   Tony

   Memphis/West TN1 review

   5.0

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Alex was THE BEST!!! He made our visit so fun. Go see him!
   

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9. F

   Fameca

   Mississippi1 review

   5.0

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone was so nice. My son really enjoyed his birthday celebration. The manager checked in with us several times to make sure everything was ok.
   

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10. E

    Evie

    New Orleans1 review

    2.0

    Dined on February 1, 2025

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 5

    We ordered the colorful sliders as an appetizer which took a long time to come out! We waited a good while for our food to come out and when it did only mine and my husbands food came. My husband was done eating his burger by the time our kids food was brought! The waitress was just really slow and didn’t check on us after the kids food was brought to the table!
    

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