Reviews can only be made by diners who have eaten at this restaurant
- 3.6Food
- 3.5Service
- 3.9Ambience
- 3.2Value
Noise • Moderate
Our signature lineup of delicious desserts, outrageous cocktails and scrumptious entrees are inviting you to join us!
We look forward to serving you at 101 South Market Street, Boston MA 02109
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Fri 11:30 am–11:00 pm\n
Sat 9:30 am–11:00 pm\n
Sun 9:30 am–10:00 pm\n
Brunch\n
Sat, Sun 9:30 am–2:00 pm","parkingDetails":null,"parkingInfo":"Public Lot","dressCode":"Smart Casual","crossStreet":"Congress St, Chatham St and State Streets all run close to location. 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From the moment we walked in, the vibe was fun, vibrant, and perfect for kids (and kids at heart!). The staff was kind and made her feel extra special.\n\nShe loved her huge candy-themed drink and colorful rainbow sliders — and of course, all the photo ops were a hit with our matching outfits! The restaurant is beautiful, playful, and full of energy. If you’re looking for a cute and colorful place to make memories, especially for a birthday celebration, Sugar Factory is a top pick. We’ll definitely be back!","rating":{"food":3,"service":5,"ambience":5,"value":5,"noise":"QUIET","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":2,"nickname":"Takara","metro":{"metroId":7,"displayName":"Greater Boston","__typename":"Metro"},"initials":"T","isVip":null,"isLoggedInUser":false,"profileColor":"PLUM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-05-21T01:50:11Z","dinedDateTime":"2025-05-20T18:15:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1284172-54993-180073535208","text":"We were sat on time!! Food wasn’t that good. Not hurrie to go back.","rating":{"food":2,"service":5,"ambience":5,"value":2,"noise":"MODERATE","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":4,"nickname":"Jason","metro":{"metroId":7,"displayName":"Greater Boston","__typename":"Metro"},"initials":"J","isVip":null,"isLoggedInUser":false,"profileColor":"MUSTARD","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-05-15T16:17:42Z","dinedDateTime":"2025-05-11T14:15:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1284172-54529-140117307824","text":"Reservation was for 8, we didn’t get sat until 8:55. No one apologized, and the servers were acting like our group was a burden.","rating":{"food":3,"service":2,"ambience":3,"value":3,"noise":"MODERATE","overall":2,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"Julie","metro":{"metroId":7,"displayName":"Greater Boston","__typename":"Metro"},"initials":"J","isVip":null,"isLoggedInUser":false,"profileColor":"MUSTARD","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-05-11T14:47:17Z","dinedDateTime":"2025-05-10T20:00:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1284172-55192-150168718135","text":"The food was extremely overpriced, and the service was deplorable. We had to re-order our dessert, which had already been placed once before. We had to order milk for our child 3x before if it came to the table. The lemons that we requested for our waters never came; we had to go up to the bar to order them. I would not suggest this place, and we will not be returning.","rating":{"food":1,"service":1,"ambience":1,"value":1,"noise":"DO_NOT_RECALL","overall":1,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"Matt","metro":{"metroId":7,"displayName":"Greater Boston","__typename":"Metro"},"initials":"M","isVip":null,"isLoggedInUser":false,"profileColor":"PLUM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-05-11T01:08:20Z","dinedDateTime":"2025-05-10T17:30:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1284172-54546-100042421460","text":"The drinks were cool. That's it. The food was just ok, and some of the food we ordered was missing several toppings/things that go with it. Our server didn't check back in so we could tell them either. You're definitely paying for the experience and photos.","rating":{"food":2,"service":2,"ambience":4,"value":1,"noise":"QUIET","overall":3,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"Adrian","metro":{"metroId":7,"displayName":"Greater Boston","__typename":"Metro"},"initials":"A","isVip":null,"isLoggedInUser":false,"profileColor":"MUSTARD","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-05-07T10:46:29Z","dinedDateTime":"2025-05-04T17:00:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1284172-54709-110019968941","text":"The food was awful. I ordered a grilled cheese. It came out cold. I asked to please get me a new one. The waiter came back and said I threw butter on it and microwaved it! The bathroom was dirty. I would never go back.","rating":{"food":1,"service":1,"ambience":1,"value":1,"noise":"QUIET","overall":1,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"jennifer","metro":{"metroId":7,"displayName":"Greater Boston","__typename":"Metro"},"initials":"j","isVip":null,"isLoggedInUser":false,"profileColor":"ICECREAM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-05-16T12:53:41Z","dinedDateTime":"2025-05-03T16:30:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1284172-54691-170043068977","text":"Was too many birthday celebrations. They should NOT do the singing. It happens literally every 5 minutes.\nOur waiter was not very attentive.","rating":{"food":4,"service":2,"ambience":2,"value":2,"noise":"ENERGETIC","overall":2,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"Chantelle","metro":{"metroId":7,"displayName":"Greater Boston","__typename":"Metro"},"initials":"C","isVip":null,"isLoggedInUser":false,"profileColor":"ICECREAM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-05-04T14:00:00Z","dinedDateTime":"2025-05-03T13:30:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1284172-53121-100002053050","text":"It was the perfect place for a birthday celebration!","rating":{"food":5,"service":5,"ambience":5,"value":3,"noise":"DO_NOT_RECALL","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":2,"nickname":"Amy","metro":{"metroId":7,"displayName":"Greater Boston","__typename":"Metro"},"initials":"A","isVip":null,"isLoggedInUser":false,"profileColor":"PUMPKIN","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-05-02T09:57:38Z","dinedDateTime":"2025-05-01T17:30:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1284172-53948-110059600051","text":"We went during a non busy time. Out drinks came out late, same time as food. Our fries were cold. Expected better especially at non peak time.","rating":{"food":2,"service":2,"ambience":3,"value":2,"noise":"QUIET","overall":3,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":8,"nickname":"kevin","metro":{"metroId":7,"displayName":"Greater Boston","__typename":"Metro"},"initials":"k","isVip":null,"isLoggedInUser":false,"profileColor":"PLUM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-04-26T21:24:39Z","dinedDateTime":"2025-04-26T11:00:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1284172-53931-100131610650","text":"Bathrooms were dirty, service was extremely slow. Food came out luke cool. Very expensive for quality. 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Sugar Factory - Boston reviews from people who’ve dined at this restaurant. Based on recent rating.
Reviews can only be made by diners who have eaten at this restaurant
Noise • Moderate
Boston
Kid-friendly
Takara
Greater Boston2 reviews
Dined 3 days ago
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Jason
Greater Boston4 reviews
Dined on May 11, 2025
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Julie
Greater Boston1 review
Dined on May 11, 2025
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Matt
Greater Boston1 review
Dined on May 10, 2025
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Adrian
Greater Boston1 review
Dined on May 4, 2025
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jennifer
Greater Boston1 review
Dined on May 3, 2025
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Chantelle
Greater Boston1 review
Dined on May 3, 2025
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Amy
Greater Boston2 reviews
Dined on May 1, 2025
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kevin
Greater Boston8 reviews
Dined on April 26, 2025
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Lauren
Miami - Dade2 reviews
Dined on April 25, 2025
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Sugar Factory - Boston offers takeout which you can order by calling the restaurant at (857) 317-4793.
Sugar Factory - Boston is rated 3.7 stars by 501 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.
101 S. Market St, Boston, MA 02109