Sugar Factory - Boston

3.6

428 Reviews

$31 to $50

Contemporary American

Make a reservation

2 people

Dec 30, 2024

7:00 PM

Booked 64 times today

Kid-friendly
Good for special occasions
Great for creative cocktails

The Sugar Factory grows with the opening of our newest candy and dining experience in Boston! Located near Famed Faneuil Hall & Quincy Market Place, this location will encompass both the traditional Sugar Factory Menu and experience, with the addition of our ultra exclusive Pink Room and gorgeous in door outdoor feel.
Our signature lineup of delicious desserts, outrageous cocktails and scrumptious entrees are inviting you to join us!
We look forward to serving you at 101cSouth Market Street, Boston MA 02109

Order delivery or takeout

Private dining

Book your next event with us

View details

Additional information

Dining style
Casual Elegant
Price
$31 to $50
Cuisines
Contemporary American, Dessert, Bar / Lounge / Bottle Service
Hours of operation
Mon–Thu 11:30 am–10:00 pm Fri 11:30 am–11:00 pm Sat 9:30 am–11:00 pm Sun 9:30 am–10:00 pm Brunch Sat, Sun 9:30 am–2:00 pm
Phone number
(857) 317-4793
Website
http://boston.sugarfactory.com/
Payment options
AMEX, Diners Club, Discover, JCB, Mastercard, Visa
Dress code
Smart Casual
Catering
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. you can contact our Events Department at bostonparties@sugarfactory.com <br />We can host onsite and offsite events. Our Pink Cafe offers guests an exclusive and private space host an event.
Private party facilities
Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot, has opened its first Boston location reservations via OpenTable. The celebrity-endorsed, world-famous celebration destination known for its sweets and treats is located in Bostons famous Quincy Market! We look forward to serving you! 101 Market Street, Boston
Private party contact
our Private Dining Coordinator: 0000000000

Location
101 S. Market St, Boston, MA 02109
Neighborhood
Brighton
Cross street
Congress St, Chatham St and State Streets all run close to location.
Parking details
Public Lot
Public transit
State T Station 200 Washinton Street; Haymarket T Station 136 Blackstone Street; Aquarium T Station 183 Atlantic Ave and State Street
Additional
Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Full Bar, Late Night, Patio/Outdoor Dining, Private Room, Takeout, Weekend Brunch, Wheelchair Access, Wine

What 428 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.6

3.6 based on recent ratings

3.5Food
3.6Service
3.9Ambience
3.1Value

Noise • Moderate

Review summary

AI-generated from verified diner reviews

Sugar Factory - Boston dazzles with its "absolutely fantastic ambience" and vibrant atmosphere, making it a perfect spot for celebrations. Guests rave about the "amazing" dessert presentations and "great" service, especially from standout staff like Jasmine. While some find the food "overpriced," the unique experience and photo opportunities make it a popular choice for special occasions.

428 Reviews

m
may
VIP
Greater Boston
3 reviews
2.0
3 reviews
Dined 1 day ago
1. Overall 2
2. Food 1
3. Service 2
4. Ambience 3
Overpriced, terrible food, poor service. Just a tourist and kiddy trap.
Is this helpful?
L
Lindsay
VIP
Greater Boston
3 reviews
2.0
3 reviews
Dined 3 days ago
1. Overall 2
2. Food 3
3. Service 1
4. Ambience 4
Terrible service. Asked two servers (not our own because she didn’t come back to check on us) for ketchup and no one brought it. Water glasses were empty. Had to go ask hostess for ketchup and water, which is when our server finally came by the table. Food and drinks were good but very overpriced. Ambiance was so fun and perfect for a special night with the kids but the rest was very disappointing.
Is this helpful?
V
Varvara
VIP
Greater Boston
21 reviews
2.0
21 reviews
Dined 4 days ago
1. Overall 2
2. Food 3
3. Service 1
4. Ambience 2
Unfortunately we experienced terrible service during our visit today, from looking around we weren’t the only ones. We were sat on time for our reservation but no-one acknowledged us at the table for 15-20 minutes, the service didn’t improve from there on. The food took a bit long as well but it was good, however the burger we ordered was cold so that was disappointing. Eventually we ordered and received the fun desserts, the kiddos were thrilled. We will not be back nor will I will be suggesting it to others at this time.
Is this helpful?
OT
OpenTable Diner
Greater Boston
1 review
3.0
1 review
Dined 7 days ago
1. Overall 3
2. Food 2
3. Service 2
4. Ambience 4
Fine for the experience. Some food ok. Super slow.
Is this helpful?
C
Catherine
San Francisco
22 reviews
5.0
22 reviews
Dined on December 22, 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Loved the holiday feel and how special they make bdays!
Is this helpful?
T
Tom
Washington DC
1 review
1.0
1 review
Dined on December 22, 2024
1. Overall 1
2. Food 3
3. Service 1
4. Ambience 1
Server forgot about our table, we had to go to the bar to get service and were told our server had left. Had an assortment of random employees from the bar serve us, had to repeat ourselves constantly to get our orders put in. The bar area was extremely cold as well. Would not return to this location
Is this helpful?
T
Tiffany
VIP
Greater Boston
1 review
2.0
1 review
Dined on December 21, 2024
1. Overall 2
2. Food 1
3. Service 4
4. Ambience 3
The food was salty and dry. Drinks did not come with any of the fancy flair add ons advertised. 200.00 wasted
Is this helpful?
L
Lauren
VIP
Greater Boston
10 reviews
2.0
10 reviews
Dined on December 21, 2024
1. Overall 2
2. Food 2
3. Service 2
4. Ambience 2
Not really impressed with this place. Felt kind of dirty but the kids were so excited to go so we stayed. Food was mediocre at best. Not sure if it’s sugar factory in general or just this place but I don’t know if I’d go back again. Or recommend it to anyone.
Is this helpful?
J
Jennifer
Atlanta Metro
3 reviews
3.0
3 reviews
Dined on December 15, 2024
1. Overall 3
2. Food 3
3. Service 2
4. Ambience 3
Average experience. Service was so slow. Hostesses and servers didn’t seem to want to be there. Took way too long for tables to be cleaned when there was a long line of people waiting to be seated. Ambiance was not what we expected.
Is this helpful?
J
Janette
San Diego
3 reviews
5.0
3 reviews
Dined on December 14, 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Went for 10 year old birthday and great experience! Staff helpful and accommodating.
Is this helpful?

FAQs

Sugar Factory - Boston offers takeout which you can order by calling the restaurant at (857) 317-4793.

Sugar Factory - Boston is rated 3.6 stars by 428 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

Dec 30, 2024

7:00 PM

Booked 64 times today

Order delivery or takeout

101 S. Market St, Boston, MA 02109

Additional information

Cross street
Congress St, Chatham St and State Streets all run close to location.
Neighborhood
Brighton
Hours of operation
Mon–Thu 11:30 am–10:00 pm Fri 11:30 am–11:00 pm Sat 9:30 am–11:00 pm Sun 9:30 am–10:00 pm Brunch Sat, Sun 9:30 am–2:00 pm
Price
$31 to $50
Cuisines
Contemporary American, Dessert, Bar / Lounge / Bottle Service
Dining style
Casual Elegant
Dress code
Smart Casual
Parking details
Public Lot
Public transit
State T Station 200 Washinton Street; Haymarket T Station 136 Blackstone Street; Aquarium T Station 183 Atlantic Ave and State Street
Payment options
AMEX, Diners Club, Discover, JCB, Mastercard, Visa
Additional
Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Full Bar, Late Night, Patio/Outdoor Dining, Private Room, Takeout, Weekend Brunch, Wheelchair Access, Wine

Website
http://boston.sugarfactory.com/
Phone number
(857) 317-4793
Catering
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. you can contact our Events Department at bostonparties@sugarfactory.com <br />We can host onsite and offsite events. Our Pink Cafe offers guests an exclusive and private space host an event.
Private party facilities
Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot, has opened its first Boston location reservations via OpenTable. The celebrity-endorsed, world-famous celebration destination known for its sweets and treats is located in Bostons famous Quincy Market! We look forward to serving you! 101 Market Street, Boston
Private party contact
our Private Dining Coordinator: 0000000000

Sugar Factory - Boston

Make a reservation

Order delivery or takeout

Private dining

Additional information

Menu

What 428 people are saying

Overall ratings and reviews

Review summary

FAQs

Does Sugar Factory - Boston offer delivery through OpenTable or takeout?

How is Sugar Factory - Boston restaurant rated?

Is Sugar Factory - Boston currently accepting reservations?

Make a reservation

Order delivery or takeout

Additional information