Sugar Factory - Chicago River North

Review summary

1. D

   Dr. Richard

   St. Louis

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 3

   Seating could be better. Adults were given tables , while kids were given booths.
   

   Is this helpful?

   Report
2. K

   Keith

   Northern MI

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   We arrived to a half empty restaurant with a totally empty bar 1 hour and 10 minutes early to our reservation time. We were told the would get us in around 30 minutes early. We had 3 in our party. Because one was 18 y/o we could not sit at the empty bar and had to sit a two separate tables in the lobby area to wait. The other option to wait was the mall upstairs across the street. At 6pm we were put off about being seated early as the lobby had filled up with late arrivals to their reservations and walk in. We were told to wait across the street. That might be reasonable if we didn’t have to turn around bd come right back with in 30 minutes. Had they said they would keep our original time, we would have waited across the street. We were seated at a set set table with red food smears filling one third of the surface. After asking twice to have it cleaned-10 minutes apart, a different server wiped the table clean. We ordered 3 entres, half way through I found a tiny grub/worm on my steak. They were gracious in comping our dinner for the grub. They then gave me a choice of replacement food to go and comped our desert, fondu which was good. The food was good, the tables need to be buffed out they are water and food stained and scratched. More searing in the entry for people who can’t stand or sit on hard stools. Better communication from the hostesses. The birthday experience is exciting, but I’m certain I’ve lost a bit of hearing from the concert level volume of the full surprise song. The candy is mostly movie candy. Nothing novel or unique. This was the Chicago location. The traffic was the worst it could possibly be on a Saturday night and I half expected someone to start shooting so much horn was going off among cars. Parking for the restaurant was 30+dollars. Our server was gracious and apologetic, still made our dinner pleasant and we still tipped her well.
   

   Is this helpful?

   Report
3. M

   Melissa

   Chicago

   4 reviews

   1.0

   4 reviews

   Dined on November 16, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   Not worth the money. Bathrooms and booths are disgusting, and the food is over priced bland and disgusting, drinks are watered down and overpriced.
   

   Is this helpful?

   Report
4. R

   Robert

   Charlotte

   2 reviews

   vip
   2.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Food was sub par and over priced. 20% gratuity included on every bill regardless of party size. Would not go back.
   

   Is this helpful?

   Report
5. Y

   Yolanda

   Chicago

   20 reviews

   5.0

   20 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great drink menu and service was also good there
   

   Is this helpful?

   Report
6. YB

   YolandaB

   Chicago

   2 reviews

   3.0

   2 reviews

   Dined on November 7, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   My grandsons birthday
   

   Is this helpful?

   Report
7. A

   Adam

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined on November 2, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   This is the 2nd time i have been to this location. First time was incredible perfect food attentive wait staff. This time the food was not nearly as good. The onion straws on the burger felt like i was biting into plastic. The drinks were just ok but very over priced. We were sat next to the bathroom so every time the door opened the smell of bathroom cleaner filled the table. We asked the waiter for ketchup and a refill of water and he came back with ketchup and a cup of mayo, no water. A small kid was crying and screaming next to the bathroom door for 10 straight mins. It was not a good experience.
   

   Is this helpful?

   Report
8. JD

   JulieD

   Tallahassee

   2 reviews

   1.0

   2 reviews

   Dined on November 1, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   The food was awful and the service was nearly as bad. My daughter did enjoy her shake but that was the only single positive thing I can say about this place. Save your money!!!!! Don’t do it!
   

   Is this helpful?

   Report
9. A

   Angela

   Chicago

   5 reviews

   3.0

   5 reviews

   Dined on October 31, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   The service was good, but the food was not worth the price. Very disappointed.
   

   Is this helpful?

   Report
10. L

    LaTasha

    Tampa

    1 review

    2.0

    1 review

    Dined on October 27, 2024

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 3

    Very overpriced for the quality, you’re paying for the experience. The drink was fun, but $36 for non alcoholic. The s’mores milkshake had stale graham crackers! The rainbow sliders are a signature item and were dry, not much flavor. The Mac cheese pops were the best part of dinner!
    

    Is this helpful?

    Report