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Sugar Factory - Chicago River North, Chicago, IL

Sugar Factory - Chicago River North

3.7
3.7
4816 Reviews
$30 and under
American

Make a reservation

2 people
7:00 PM
Booked 78 times today
  • Great for creative cocktails
  • Good for special occasions
  • Good for groups
Sugar Factory American Brasserie is bringing something SWEET to Chicago’s famed River North area, just off the mag mile. Created by a team of world-class chefs, the menu selections include everything from pancakes and sweet and savory crepes to salads, burgers, steaks and shakes, all available throughout the day. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, Smoking Goblet Cocktails, Candy-Infused Martinis, and the one-and-only King Kong Sundae. Please dine with us and let Sugar Factory deliver an unforgettable guest experience.

A 20% Service Fee will be added to every check. This goes to the service staff, and no extra tip is expected. Also please beware that we have limited booth seating, there is no guarantee that you will be sat at a booth.
Private dining

Private dining

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Additional information

  • Dining style
    Casual Elegant
  • Price
    $30 and under
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Hours of operation
    Mon–Fri 4:00 pm–10:00 pm Sat, Sun 11:00 am–10:00 pm
  • Phone number
    (312) 946-2002
  • Website
    https://sf4.sugarfactory.com/river-north-il
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Business Casual
  • Executive chef
    Pete Svachula
  • Private party facilities
    Whether celebrating a special occasion with family and friends or hosting a corporate event, Sugar Factory - Chicago River North can accommodate all of your special event needs.
  • Private party contact
    chicagoparties@sugarfactory.com: (773) 598-8026
  • Location
    55 E Grand Avenue, Chicago, IL 60611
  • Neighborhood
    River North (Chicago)
  • Cross street
    Rush Street
  • Parking details
    There is valet parking available on both the southeast and northwest corners of Rush Street at the intersection of Grand & Rush.
  • Public transit
    Red Line Grand stop
  • Additional
    Banquet, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Non-Smoking, Patio/Outdoor Dining, Private Room, Weekend Brunch

Menu

View menu on restaurant's website

What 4,816 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.7
3.7 based on recent ratings
  • 3.6Food
  • 3.8Service
  • 3.8Ambience
  • 3.1Value

Noise • Moderate

Review summary

AI-generated from verified diner reviews
Sugar Factory in Chicago River North is celebrated for its "fun atmosphere" and "great desserts." Ideal for birthday celebrations, it offers a vibrant experience with standout cocktails. Guests appreciate the "excellent service" from staff like Keyla and Victor, though some note the food is "pricey." Overall, it promises an enjoyable outing.

4,816 Reviews

  1. Kara

    New York City

    31 reviews

    2.0

    31 reviews

    Dined 1 day ago

    1. Overall 2
    2. Food 1
    3. Service 4
    4. Ambience 1
    How is this place still open? The staff was kind and competent. The rest of the experience is an embarrassment. I love a good chain now and then but this place is so sad. It’s a 2000 time capsule in all the worst ways. And the food! It’s like eating bad carnival food but paying hundreds to do so. Even the pancakes are disgusting. Tasted like something I’d expect at a hospital or from a free hotel lobby breakfast. Please save yourself the time and money.

    Is this helpful?

  2. Emma

    Chicago

    2 reviews

    3.0

    2 reviews

    Dined 1 day ago

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3
    fun place, food was good, just very heavy lol but thats kind of the point

    Is this helpful?

  3. Natalie

    Chicago

    1 review

    2.0

    1 review

    Dined 2 days ago

    1. Overall 2
    2. Food 1
    3. Service 5
    4. Ambience 2
    Food was not good, our server was super friendly and attentive !

    Is this helpful?

  4. Andrea

    Chicago

    1 review

    5.0

    1 review

    Dined on February 3, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    My goodness... It doesn't get any more over the top than Sugar Factory. Don't go in expecting anything unsweetened lol! Great for kids and parties, love the deserts.

    Is this helpful?

  5. Jermain

    Chicago

    1 review

    5.0

    1 review

    Dined on February 2, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Popped in for a quick drink while staying at the hotel nearby. Not really my jam, but the bartender Josey took great care of me. The drinks are outrageous and FULL of alcohol.

    Is this helpful?

  6. Marquez

    Chicago

    1 review

    5.0

    1 review

    Dined on February 2, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Keyla made my babies birthday party feel special and the burgers are insane!!!

    Is this helpful?

  7. Shannon

    Indiana

    4 reviews

    1.0

    4 reviews

    Dined on February 1, 2025

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 2
    For the price it was not worth the hype. The food was not great, was very disappointed

    Is this helpful?

  8. Jodi

    Chicago

    1 review

    5.0

    1 review

    Dined on January 26, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We had so much fun celebrating my sister's birthday! Excellent service from the waiter. Great desserts.

    Is this helpful?

  9. Brett

    Chicago

    1 review

    5.0

    1 review

    Dined on January 26, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excellent service and a fun spot for birthdays. We had a lot of family join us last minute and the hosts were very helpful and accommodating.

    Is this helpful?

  10. Mia

    Chicago

    1 review

    5.0

    1 review

    Dined on January 26, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Fun atmosphere, good food, great desserts, and helpful staff. Go for the experience.

    Is this helpful?

FAQs

Sugar Factory - Chicago River North is rated 3.7 stars by 4816 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people
7:00 PM
Booked 78 times today
Google Map for Sugar Factory - Chicago River North

55 E Grand Avenue, Chicago, IL 60611

Additional information

  • Cross street
    Rush Street
  • Neighborhood
    River North (Chicago)
  • Hours of operation
    Mon–Fri 4:00 pm–10:00 pm Sat, Sun 11:00 am–10:00 pm
  • Price
    $30 and under
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Dining style
    Casual Elegant
  • Dress code
    Business Casual
  • Parking details
    There is valet parking available on both the southeast and northwest corners of Rush Street at the intersection of Grand & Rush.
  • Public transit
    Red Line Grand stop
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Executive chef
    Pete Svachula
  • Additional
    Banquet, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Non-Smoking, Patio/Outdoor Dining, Private Room, Weekend Brunch
  • Website
    https://sf4.sugarfactory.com/river-north-il
  • Phone number
    (312) 946-2002
  • Private party facilities
    Whether celebrating a special occasion with family and friends or hosting a corporate event, Sugar Factory - Chicago River North can accommodate all of your special event needs.
  • Private party contact
    chicagoparties@sugarfactory.com: (773) 598-8026
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