Sugar Factory - Detroit

Sugar Factory - Detroit reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Mara

   Detroit1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great it just comes at different times, fried food was out right away and the steak and pasta took a little longer, but the waitress and everyone there were super nice !
   

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2. S

   Sheena

   Detroit2 reviews

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   This was the absolute worst experience. From start to finish. From Ashley down to Nicole the bartender to the manager that didn’t want to assist. She left before we had a resolution, so many tables were dissatisfied I even served drinks at my party of 20 due to Nicole saying it’s only her. The confusing part is this restaurant made us put a deposit down before coming so they know in advance the occupancy during certain times why would they not have staffing. There is a ton of more issues and videos I will be posting and sending to headquarters. Our bill was easy 2k and would have been happy to pay more for my daughter’s 16th birthday. This place dropped the ball beyond belief. To top it off the staff had the audacity to have an attitude and not want to provide a resolution and they were the reason for the dissatisfaction.
   

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3. S

   Sonya

   Detroit1 review

   2.0

   Dined on May 14, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 5

   Long waiting period.. Short Staffed Over priced for kids
   

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4. U

   Ursula

   Detroit1 review

   1.0

   Dined on May 12, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Very dirty restaurant, service was horrible, food was not great. It will forever live in my memory as the worst place I have ever eaten at. The decor was dirty and lighting was out and not working. So incredibly expensive for bad food. The server sat down to take our order. We received our appetizer before our drinks. Guacamole was brown.
   

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5. K

   Kevin

   Detroit1 review

   2.0

   Dined on May 11, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   The music was very loud. The staff seemed very uninterested in anything around them. The idea and scene is a good vibe but the staffs attitude quickly ruins everything. The waiter was unprofessional and just wanted us to hurry and order. It was so loud you had to scream at them to put you order in. Not to mention this was Mother’s Day so the restaurant was full of families and the music selection was more for a nightclub.
   

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6. M

   Madysen

   Detroit1 review

   2.0

   Dined on May 11, 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Dont come there food is expensive but not worth the money
   

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7. N

   Neleh

   Washington DC3 reviews

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a party of 6, with a Reservation at 11:30 am for Mother's Day Brunch, only 5 people were eating so 5 meals were ordered, we waited over an hour for our meals, 2 meals came then 10 minutes later 2 other meals came, then the final meal came 15 minutes later. Every meal had missing element's of the meal eg: the Waffle Breakfast Burger was cold, did not have sausage gravy, the hashbrown was a frozen patty that was not fully cooked, the egg was supposed to be over medium, it was well done overcooked egg. This was the final meal received and everyone else was done eating. Again we did not get our food completely served for an hour and half! Other tables that were sat around us and sat after us received their food well before us and also received their meals sporadically instead of together. My son ordered an expresso coffee received an expresso martini and was charged $25.00. When we arrived there were 5 tables so they were not busy yet...when we inquired about missing items like Ice Cream or Carmel Corn for special pancakes we were told not every location have the same shakes & pancakes as pictured and how frustrating it is for them because people are asking for things that they do not offer at this location DESPITE that it is on their menu and we ordered it and were charged $27. If you do not serve or cannot make a specific dish than we should have been told when we ordered. This was Mother's Day and our Mother was very upset that our meal was ruined, we traveled downtown, $20 to park, our bill was $214 for one of the worst experiences at a Restaurant we have ever had. Finally, the Bathrooms were dirty and looked as if they had not been cleaned from the night before. I saw a review of 5 stars on the same day at the same time we were there and we saw this group of 4 get a Goblet with dry ice, it was great and the elderly Mother really enjoyed the Drink, so if you go there for Drinks it may be worth it but for FOOD I do not recommend and will not return!
   

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8. A

   Ashley

   Detroit1 review

   1.0

   Dined on May 9, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service was very slow, we waited forever. Food came out rock hard and overcooked. Chicken was chewy. Overall not good
   

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9. N

   Nay

   Unspecified1 review

   2.0

   Dined on April 27, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   It was alright. Very cute scenery but they were unstaffed and out of a lot of things when I went and it was only 12pm. Very over priced and overrated so I would never go again but depending on the day it could be a different experience as far as service and low supplies.
   

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10. K

    Krysta

    Chicago / Illinois1 review

    1.0

    Dined on April 26, 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 3

    Overall it was the wort experience I’ve had at dinner. Was there for over an hour & didn’t get drinks & never took our order.
    

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